Brett Lloyd

All the staff that helped us get our Sorento were friendly and professional. We had a great experience with the Southern KIA Chesapeake VA. It was honestly the fastest and easy experience buying a v friendly and professional. We had a great experience with the Southern KIA Chesapeake VA. It was honestly the fastest and easy experience buying a vehicle we've ever had. More

by cathymolds Verified Customer Verified Customer

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Best place to buy a car Top Notch Service everytime. I wouldn’t buy a car anywhere else. I wouldn’t buy a car anywhere else. More

by GRIFFINROSS71 Verified Customer Verified Customer

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I found the dest receives auto ready and willing, to get U in an out. For oil change I believe my auto was in the shop less than one hour U in an out. For oil change I believe my auto was in the shop less than one hour More

by RUDYTHOMAS776 Verified Customer Verified Customer

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Very clean and organized place to have maintenance done. Nice waiting area with clean bathrooms. Nice waiting area with clean bathrooms. More

by DIXONCR438 Verified Customer Verified Customer

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The serve is horrible and getting worse by the months, purchased in 2018. Never again purchased in 2018. Never again More

by RIDDICKLOVONIA Verified Customer Verified Customer

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5 for Brett however I bought the extended warranty was quoted one price at 1300 and ended up paying 1700 because he said he quoted the wrong price. I find this very bad for business. quoted one price at 1300 and ended up paying 1700 because he said he quoted the wrong price. I find this very bad for business. More

by SUDDENURGE125 Verified Customer Verified Customer

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Great service everyone was help and did everything that I asked for to make this deal happen, this is my 5th vehicle from the GMC store and my 6th vehicle from Southern Auto Group! asked for to make this deal happen, this is my 5th vehicle from the GMC store and my 6th vehicle from Southern Auto Group! More

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I want to them with financing, I told him I did not buy a new car in about 30 years, once I told them that they said they could probably get me better financing than I already had from the credit union so I new car in about 30 years, once I told them that they said they could probably get me better financing than I already had from the credit union so I said OK if you can get better, financing I guess that would be good , they said it will not take long to check. I waited an over an hour, and they still did not have any info on the financing , that night on the phone they told me I needed to put $500 hold on the car so no one could sell it from under me another sales person, so when they finally got a financing interest rate, it was 7.99%. Mine was in the fives so I told him that was too high and I wanted them to refund my card and I would use the financing. I already had with my credit Union. They said they would not give me my $500 back because it is now a nonrefundable deposit so if you are a senior citizen have a fixed income don’t go there alone get someone to go with you to protect your rights. Very sad how they take a vantage of people with inflation , and the price of everything going up all the time. I had many emails sent back-and-forth with the sales woman. Her last email was that she resigned from the dealership because of the way they took a vantage of me and took that $500. She said she could no longer work for people like that. More

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This dealership doesn’t deserve any stars. Rude, slow in service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, service and will not communicate. Within a hundred miles of driving our vehicle it began to smoke heavily out of the tail pipes. The short of it is, it needed a new motor. They told us the vehicle still had over eighty thousand miles on the manufactures warranty, only to learn, after three months of trying to get them to fix what they guaranteed, the manufacturers warranty had been canceled due to abuse by the person who had leased this vehicle. Once we finally got the vehicle back, we had it about six weeks before it broke down again. Southern said it was something to do with the battery or the alternator and they literally couldn’t figure it out and would have to send it to a Nissan dealer. We are still presently waiting for information on our vehicle. You can not pay someone to return a call. We have left countless messages and gone over in person to try and get this resolved, at least a dozen times. Not an exaggeration. This is by far the worst consumer experience we have ever had. We would love to have taken the vehicle somewhere else, but can not because of the manufacturer pulling the warranty. Things happen, things break and people make mistakes. But it should be the dealerships desire to make right the mistake they made. We have dealt with so many people trying to resolve this to no avail. The general manager, Brett Lloyd, has been rude, as though he was tired of talking to us, and the lead mechanic,MikeSwackhamer, has been just as useless. We are unfortunately tied to this dealership as long as we have the car, and we certainly can’t sell it, as it does not run. We are hoping at this point the Better Business Bureau can help. We are very upset by this situation, of course, but that’s not the only reason to write this review. We wish we would have researched this dealership before doing business with them. Southern has been in this area for years, and we just didn’t think about it. That was our mistake. Our hope is that this will warn others. Also, this car had a clean carfax. Unfortunately, the carfax does not list mechanical problems or the number of times the vehicle has been in the shop for anything other than routine maintenance. This is information that only the manufacturer has. We bought this vehicle almost six months ago, we’ve had it for less than two in our actual possession. Buyer definitely beware. I would like to add, that a woman named Pat in the service department, was at least as helpful as she could be. She only worked the desk and didn’t actually have the authority to resolve anything, but she was polite, she listened, and was the only person to call us back when she said she would. My suggestion is to make her the general manager. More

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DO NOT BUY HERE! Horrible experience, verified Saturday morning drove 2 hours, told had been sold LIED I checked went back LIED again. Despicable dealership and Brett Lloyd truck back on internet with diff morning drove 2 hours, told had been sold LIED I checked went back LIED again. Despicable dealership and Brett Lloyd truck back on internet with different pricing. Limit 25 words no wonder More

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