Brandon Fisher

This the best dealership service department I’ve ever worked with. They are all polite, friendly and helpful. My sister comes from the Bay Area for service because they saved her a lot of money. worked with. They are all polite, friendly and helpful. My sister comes from the Bay Area for service because they saved her a lot of money. More

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Service was flawless. I did not use the waiting room this trip as my wife picked me up. I did not use the waiting room this trip as my wife picked me up. More

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Pleasant, efficient, no hard sell. Stayed after hours untill I decided which car I wanted to buy. Had a decent selection of the model I was looking for. My sales rep was Ernest. An Stayed after hours untill I decided which car I wanted to buy. Had a decent selection of the model I was looking for. My sales rep was Ernest. And that he was. No pressure, honest about comparing different trims and patient about my need to drive 2 cars a couple of times each to finally decide. More

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It's been over a month and I wanted to reply almost immediately, but the time allowed me to cool down and truly assess the issues. This was a $500 device that did NOT meet any expectations. My car i immediately, but the time allowed me to cool down and truly assess the issues. This was a $500 device that did NOT meet any expectations. My car is still under full warranty and that is the main reason I take it to the Subaru dealership for all services. Also, I really enjoy the customer service there. But this time was different. First of all, the service for 70k was $175 and it was supposed to include all the usuals. That said, they seem to have used the cheapest fluids to replace my car, my windshield fluid froze every time. For perspective, the jiffy lube in town will add all the fluids (High quality) and tire rotation for about $100 and they use the appropriate grade for the place I live. I live in Tahoe and yes, it freezes here. On top of that, Brandon did NOT have my car washed at the end and overall, the experience made me feel like you treated me and my car like a piece of trash. I told Brandon at the begging that I had been having issues with the battery and that it had been replaced in the past 2 years and at least three times before that. He charged me for the battery test (I consider that to be Subaru’s cost because they are dealing with the warranties, etc, and should not have been charged to me, as it is a relatively new battery and my car is still under warranty. Also, Brandon runner it as a 7year old battery, not 2). I was charged about $200 for it all and the battery is again having issues!!!! I have had problems again starting my car twice in the past month! Again, I could have bought myself a “top shelf” battery for less than half the cost to do it through the dealership. Finally, I also requested that the front and back windshield wipers be replaced. That added another $100+ and, surprise! They are already ruined! Leaving a streak through the middle with less than a month of use. Needless to say, I could have bought better quality ones somewhere else and saved myself the trouble, expense, and frustration. I must say, unless these issues are acknowledged and solved I will never again take my car there and I will deal with the mechanics in town who took care of my previous cars marvelously, for a fraction of the price. It is by far not the easiest option to drive all the way to shingle springs from Tahoe, but it was my impression that my car would get the best parts and service there, clearly, I was mistaken. More

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Want to make the client happy, follow up never try to talk you in to work that is not needed talk you in to work that is not needed More

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Fantastic Service department I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedul I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedule and making sure that they met my needs. They were friendly, fast and my car smelled and looked beautiful after the service performed. I will go back every time to this dealerships service department. More

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Crazy little thing Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. Brandon Fisher, (Service Manager) and his back up Dawn, Stacey and Marissa, gave me a fantastic customer service experience from phone call to finish. It turned out to be a bad door sensor, which would sporadically drain the entire charging system, a tricky thing to diagnose but Brandon stuck with it. He was professional, polite and unflappable. Thank you Brandon and ladies for a great experience. More

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