Brad Dodge | Page 6

I have been a Joe Rizza Car owner since 2003. I have owned 6 cars since then. All purchased from this Dealership the reason in my word SERVICE. They treat me like family and always do whatever service i owned 6 cars since then. All purchased from this Dealership the reason in my word SERVICE. They treat me like family and always do whatever service is required never EVER asking to do service that is not needed. This is very rare in this business world but Ted, Charlotte, Matt, Chris Brad and Santiago has been there since 2003. My next car will also be from Joe Rizza Acura even though I live 48 miles away More

by Sam S Verified Customer Verified Customer

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Very pleasant visit and excellent salesman Len. Still need training on the many new features and upgrades to the car. Didn’t take all day to finish the entire process. need training on the many new features and upgrades to the car. Didn’t take all day to finish the entire process. More

by VTHOMAS53 Verified Customer Verified Customer

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I dropped off the car to have a spare key made. When I returned to pick up my vehicle I attempted to use my new key and to my dismay it did not work. After several attempts with the technician, the manage returned to pick up my vehicle I attempted to use my new key and to my dismay it did not work. After several attempts with the technician, the manager, Ted Jurick came over and provided excellent customer service. He went above and beyond to make sure I received another new key that worked perfectly. Thank you for making this experience more pleasant. You definitely exceeded my expectations and I truly appreciate the great service! I have shared my story with my family and friends about the great customer service I received. Thank you Ted. Margaret L. More

by edekz26 Verified Customer Verified Customer

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This dealership is very honest & always fair. Always feel good about price paid & quality of service. They are very knowledgeable & always make you feel good.. good about price paid & quality of service. They are very knowledgeable & always make you feel good.. More

by MARKCHIBE Verified Customer Verified Customer

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Awesome Service!! As always staff is friendly and service is top notch!! I have purchased 3 vehicles there at Joe Rizza Acura and each time it was a very friendly an As always staff is friendly and service is top notch!! I have purchased 3 vehicles there at Joe Rizza Acura and each time it was a very friendly and comfortable experience.. More

by PIGPEN910 Verified Customer Verified Customer

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Recall Appt was easy to make. Was on time and greeted with a smile by my name. Told me how much time they would need to fix recall. Told me if I need anythin Appt was easy to make. Was on time and greeted with a smile by my name. Told me how much time they would need to fix recall. Told me if I need anything let Charlotte , Matt, or Chris know. Ted Jurick and Brad Dodge, and Santiago came over to say hello. Hour and a Half later here comes my MDX spotless after car wash and vacuuming done., thank you Santiago On my way work ALL done and another service done without issue. Well Done Guys More

by Sam S Verified Customer Verified Customer

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What service is supposed to be Been a customer of this dealership for 13 years. Only reason is the Service Department and Parts Department. They take care of me like family. Ted, Ch Been a customer of this dealership for 13 years. Only reason is the Service Department and Parts Department. They take care of me like family. Ted, Charlotte, Chris, Matt, Sam, Brad, Santiago are like my kids More

by Sam S Verified Customer Verified Customer

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Parts/service Was quick and Freindly. Jack was the tech super Proffesional in every way. Was a safety issue they took it very seriously. I trust this dealer a lot Was quick and Freindly. Jack was the tech super Proffesional in every way. Was a safety issue they took it very seriously. I trust this dealer a lot. And will do all my Service work at Joe RIzza Acura......,,,,,.,, More

by pedalnut2 Verified Customer Verified Customer

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Over Achievers!!!! The Experience was over the top with customer service and customer satisfaction!!!! The staff ran a multi-point inspection, updated recalled fuel inj The Experience was over the top with customer service and customer satisfaction!!!! The staff ran a multi-point inspection, updated recalled fuel injector, and replaced the battery. I came in for a routine oil change and was pleasantly surprised by the willingness to preform many addittional functions the same. I was sooooo grateful for this service and all in the same day. I travel from the city's Bronzeville area to come to Joe Rizza of Orland for their Outstanding customer service and customer satisfaction everytime!!!! More

by SKYY01.67 Verified Customer Verified Customer

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Very very good. I cannot think of anything I could say that this service department needs to improve. They seem to me to always do beyond what is expected, to do a gr I cannot think of anything I could say that this service department needs to improve. They seem to me to always do beyond what is expected, to do a great job, professionally, and pleasantly. I have been coming to this location for service since 2005. It may be a bigger reason than I have realized how much that has played into me choosing to own 7 Acura vehicles since then. I like the sales, finance, and parts guys as well. It is all very good. They are all very good. More

by FRANKLYME Verified Customer Verified Customer

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