Excellent service and very focused on what the customer
is looking for in a vehicle.
is looking for in a vehicle.
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by carelu
Verified Customer
Verified Customer
Apr 26, 2024 -
Joe Rizza Acura responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura.
BEWARE!
Be very cautious.
I decided to go to Joe Rizza Acura to buy out my lease, what seemed to be a great dealership. I told the manager multiple time
Be very cautious.
I decided to go to Joe Rizza Acura to buy out my lease, what seemed to be a great dealership. I told the manager multiple times I just want to see what Acura financial approves me for. I filled out the credit application to see what “Acura financial” would give me as a rate, after seeing that their finance guy shot my credit application everywhere, I let the salesman know my concerns, he tells me to sit with the finance guy (who never introduced himself), so there’s less confusion . Once I got in his office rudely throws an approval (11.9% from another bank) on the desk, I told him that I only wanted to see what Acura approved, and if I didn’t like it I’d go to my bank.Then I ask him if he is adding points to the buy rate (banks approved rate). Adding points, meaning adding additional percentage to the banks approval, he blatantly tells me yes we are, as in he added points to my approval for dealer profit. Then the finance guy goes on to tell me that it is what it is, like it or not. “That’s what Infiniti is doing” as if Infiniti has anything to do with Acura. Disgusting way to talk to a customers who look at Acura as a great brand. Makes you question the rest of the Joe Rizza dealerships.
Very disrespectful and misleading. This is no way to conduct business. Such a shame that a dealership with such good integrity, shows its true colors. Very shady dealership. That finance guy exposed what really goes on at Joe Rizza.
I am concerned for my personal information being in the hands of a dealership like this.
Very bad for a customer who doesn’t know what to look for. Better Business Bureau.
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by Abe
Apr 26, 2024 -
Joe Rizza Acura responded
Our team has acknowledged this review.
I would definitely buy from them again!
Quick experience which is great lol from test drive to delivery, great service.
Quick experience which is great lol from test drive to delivery, great service.
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by LAESHIAMEDICAL
Verified Customer
Verified Customer
Apr 08, 2024 -
Joe Rizza Acura responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Wonderful experience!
This was our second lease with Joe Rizza. Tom & Pat are great to work with!
This was our second lease with Joe Rizza. Tom & Pat are great to work with!
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by ROBERT.FENDER74
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Schultz
Apr 08, 2024 -
Joe Rizza Acura responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Robert, for choosing Joe Rizza Acura!
The most courteous, non stressful and enjoyable sales
experience of buying a new car I've ever had. Pat and Vince were both great to deal with. I will shop there again for sure.
experience of buying a new car I've ever had. Pat and Vince were both great to deal with. I will shop there again for sure.
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by LUCEMA01
Verified Customer
Verified Customer
Other Employees Tagged:
Pat Dazzo
Mar 05, 2024 -
Joe Rizza Acura responded
It's great to hear that Pat and Vince were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!
Everyone was very friendly except for Finance manager I
think he hates his job nothing else to say
think he hates his job nothing else to say
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by PUZZLED2
Verified Customer
Verified Customer
Other Employees Tagged:
Pat Dazzo
Feb 29, 2024 -
Joe Rizza Acura responded
Here at Joe Rizza Acura, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are sorry to hear that your interaction with our Finance Manager was less than favorable. If you would like to discuss this further, please give us a call. Congratulations n your new vehicle!
Best experience ever!
Gerard is a great employee and deserves a raise. Easy buying process!
Gerard is a great employee and deserves a raise. Easy buying process!
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by L. Deonne
Verified Customer
Verified Customer
Other Employees Tagged:
Pat Dazzo
Feb 26, 2024 -
Joe Rizza Acura responded
We are so glad that Pat and Gerard had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Professional and knowledgeable.
Great customer service Willing to help in any way Clean and bright environment
Great customer service Willing to help in any way Clean and bright environment
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by Debbiesabbia
Verified Customer
Verified Customer
Other Employees Tagged:
Pat Dazzo
Feb 25, 2024 -
Joe Rizza Acura responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Debbie, please let us know.
We were treated with respect and not pushed to make a
decision. Everyone except finance was friendly and welcoming
decision. Everyone except finance was friendly and welcoming
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by ACRUSH97
Verified Customer
Verified Customer
Other Employees Tagged:
Pat Dazzo
Feb 19, 2024 -
Joe Rizza Acura responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joe Rizza Acura!
great experianxe.
third time back... vince was great too. doug in finance was helpful. thank you
third time back... vince was great too. doug in finance was helpful. thank you
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by GFKALETA
Verified Customer
Verified Customer
Other Employees Tagged:
Pat Dazzo
Feb 19, 2024 -
Joe Rizza Acura responded
Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime!
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