Bob Cerza | Page 72

Service Visit Resulted In Leasing My New XC60 Inscription I was in the Volvo dealership for service on my XC90 and as I waited I decided to go upstairs for a test drive on the XC60. It had been four years sin I was in the Volvo dealership for service on my XC90 and as I waited I decided to go upstairs for a test drive on the XC60. It had been four years since I purchased my XC90 and all the staff was new. Initially I felt passed around, almost as if no one wanted to assist me. I was eventually assigned to Bob Cerza who sensed my discomfort and proceeded to explain the Volvo process to me. Bob advised that at Volvo they try to keep the customer with the same sales rep for the customer's convenience and since my sales rep was no longer available, I was assisted by Bob. At that point, I felt so much better. Needless to say, Bob was amazing. He has years of experience, he made me feel so comfortable and made it clear that there was no stress or pressure and he would move at my pace. He also has a great sense of humor. After several hours and a test drive I leased my new XC60. Thanks Bob for your professionalism and I will be back for a refresher course on how everything works. More

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Comfort from Sweden to NJ Recently, my husband and I were in Denmark and Sweden. We rented a car which happened to be a Volvo Wagon. I have had a bad back and Traveling in a ca Recently, my husband and I were in Denmark and Sweden. We rented a car which happened to be a Volvo Wagon. I have had a bad back and Traveling in a car for any length of time has been a problem until we rented the Volvo. It was awesome. Upon returning to NJ we stopped in at Smythe Volvo even though we really weren't car shopping. My car only had 47,000 miles on it. Bob Cerza was very helpful at the dealership but he wasn't pushy. When we found out how affordable it would be to trade my car in and lease a V60 platinum, we decided to go for it. I picked up my new car yesterday. No hassles and easy. Great experience. More

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An Overall Professional Car Shopping Experience! From the moment I entered the dealership to the finalization of our used car purchase; a professional and hospitable atmosphere was present! The cus From the moment I entered the dealership to the finalization of our used car purchase; a professional and hospitable atmosphere was present! The customer service was remarkable. Bob Cerza, our sales consultant returned our phone calls promptly and was highly amenable in working with our budget, without the "make a sale mentality" that is oftentimes present in car dealership environments. We will be back! Thanks Bob and Smythe Volvo. Hi More

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Enjoyed my test drive Bob was very pleasant. He showed me the great safety features of the Volvo. If I buy a Volvo I would definitely contact Bob. Your showroom is clean Bob was very pleasant. He showed me the great safety features of the Volvo. If I buy a Volvo I would definitely contact Bob. Your showroom is clean and displayed a good variety of your product line. More

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Great salesperson Bob was genuine and made us feel quite comfortable. He listened to our needs and was able to meet them. He was a pleasure to work with. We normally dr Bob was genuine and made us feel quite comfortable. He listened to our needs and was able to meet them. He was a pleasure to work with. We normally dread the car sales experience but this was definitely different. I would recommend Bob Cerza highly to anyone looking to purchase a car. More

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Good experience buying first Volvo since our 1958 one I was very happy with the people I dealt with when buying my new Volvo. Bob Cerza was always pleasant, helpful and informative during the process. He I was very happy with the people I dealt with when buying my new Volvo. Bob Cerza was always pleasant, helpful and informative during the process. He has encouraged me to call and come back in if I need a little more help getting used to the car. I appreciate that and will probably take him up on it. More

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Excellent experience purchasing car at Smythe Volvo We just purchased 2016 Volvo XC90 from Smythe Volvo. From start to finish Bob Cerza was extremely knowledgeable and professional regarding all aspect We just purchased 2016 Volvo XC90 from Smythe Volvo. From start to finish Bob Cerza was extremely knowledgeable and professional regarding all aspects of the transaction. More

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Very informative and courteous! Bob Cerza is a very knowledgeable person on the Volvos, and he explained us various options in buying the XC90, and the functionalities of the model. Bob Cerza is a very knowledgeable person on the Volvos, and he explained us various options in buying the XC90, and the functionalities of the model. I would highly recommend this dealership in general and Bob in particular for their excellent service. More

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Buying a car for mom Came to Volvo to see what crossover was available and met my criteria. Most impressed with XC60. Glad salesman came over to us quickly. Not ignored. Came to Volvo to see what crossover was available and met my criteria. Most impressed with XC60. Glad salesman came over to us quickly. Not ignored. More

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Very good first time visit Visited Smyth Volvo today and met with Bob Cerza. I was not pressured on any way and all my questions were answered. Great overall experience with a d Visited Smyth Volvo today and met with Bob Cerza. I was not pressured on any way and all my questions were answered. Great overall experience with a dealership I was not familiar with. Planning on going back. More

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