Billy Sadtler

William was, by far, the best salesperson we have met during our new vehicle search. Visited 4 other dearships. Chevrolet, Ford and Toyota Met Billy the General Manager. Everyone was friendly and pro during our new vehicle search. Visited 4 other dearships. Chevrolet, Ford and Toyota Met Billy the General Manager. Everyone was friendly and professional William very prompt with time meeting us and follow up texts and calls More

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Helen was amazing explaining the new features of the 2024 Ascent and she made sure I didn’t forget anything from my trade in. Which I had done. She was great. Billy was exceptional in getting me into my new Ascent and she made sure I didn’t forget anything from my trade in. Which I had done. She was great. Billy was exceptional in getting me into my new Ascent and Marissa made the financing process a smooth transition. I would recommend Subaru of Annapolis to anyone, without hesitation More

by jasondine Verified Customer Verified Customer

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We had a wonderful experience at Annapolis Subaru. Beginning with Billy, the GM, Susan, our great salesperson, and Marissa....everyone was so helpful and knowledgeable. Thanks for making the daunting Beginning with Billy, the GM, Susan, our great salesperson, and Marissa....everyone was so helpful and knowledgeable. Thanks for making the daunting task of car buying, an easy one. More

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We recently had an experience with Annapolis Subaru that truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body sh truly showcased their commitment to customer satisfaction and exceptional service recovery. After a storm damaged our Outback, an independent body shop was unable to get the part necessary to complete the repair for several months. At our whit’s end, we reached out to our dealership for help. This was not their problem to fix but we were unable to obtain a resolution weeks into this ordeal and didn’t know what else to do. The team at Annapolis Subaru demonstrated an exemplary level of professionalism, empathy, and dedication to resolving our issue. What stood out the most was the dealership’s proactive approach to finding a solution to this problem they did not create. They identified resources locally and at the national brand level who could quickly source the part. They were transparent and communicated effectively. After 9 weeks of run-around, Annapolis Subaru resolved the issue in 5 business days. We have purchased 3 Subarus from Annapolis Subaru. Seeing their dedication to ensuring customer happiness sets them apart from other dealerships. I highly recommend Annapolis Subaru for anyone in search of not only quality vehicles but also a dealership that values its customers and stands behind its products. More

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Annapolis Subaru goes above and beyond to make sure that your vehicle needs are their number one priority. your vehicle needs are their number one priority. More

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The GM, Billy, is legit. And he cares a lot about his customers and his employees. It was a straightforward and uncomplicated process. I had an awesome time. The entire town And he cares a lot about his customers and his employees. It was a straightforward and uncomplicated process. I had an awesome time. The entire town knows I had an awesome time. More

by dp Verified Customer Verified Customer

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My husband and I have been thinking about how to go about this review for a few days. Honestly, we just had terrible experience and that’s all there is to it. I think a lot of it is because we wanted to do a this review for a few days. Honestly, we just had terrible experience and that’s all there is to it. I think a lot of it is because we wanted to do as much as we could online prior to going in for the car, and we had a trade-in, which is essentially why the deal fell apart. This dealership had the car we really wanted, while everyone else has been sold-out/lacking inventory. We had our own outside financing and a great rate. The deal was essentially complete, we even had insurance on the vehicle for a couple days prior to the scheduled pick-up, because our financier needed that in order to issue the check. Money is was down, financing was complete, purchase order had been written up and signed, etc.. We just had to physically hand over the check, sign a few dealership papers and exchange the new vehicle with our trade-in. At the last minute, literally the evening before we were supposed to exchange the next day, they decided our trade-in wasn’t worth what they initially quoted, and wanted more money from us. The initial quote and what was included in the purchase order for the trade was a little higher than the KBB value. What they wanted to offer instead at the last minute, was significantly less than the KBB value. We disagreed and suggested the KBB value. They still wanted to give us less. We mentioned writing a review. Then, one of the supervisors, but not the GM, called us a bit later and he and my husband agreed on a price in the middle, which would still require us putting down more than we wanted, but we were willing. THEN, my husband gets a call that Billy, the GM, has said the deal is completely off. My husband has since been unable to speak with Billy himself for any additional explanation. My best guess is that they felt threatened by the suggestion of us giving them a poor review and didn’t like that; that we weren’t using any of their financiers; and that they knew they weren’t going to have any issue selling that car to someone else, so they just didn’t care about us/our business. My husband and I both work in public service. If we treated people in our line of work the way these people treated us, we probably wouldn’t have jobs. It’s just super disheartening. I would hope the communication and up-front honesty would be more present for people who are physically there in the dealership, but it was absent for us. The communication, mainly, was just so awful. Everything about the experience reminded us why we distrust car sales people so much, and dread ever having to step foot in a dealership. Michele Petro, in sales, and the GM, Billy Sattler, probably dislike us as much as we dislike them. Even so, I don’t want or need this review to cause bad business for them, I just want them to change so that future clients don’t have to be led-on and then disrespected/ made as miserable as we were. It was a mess and a huge waste of time and effort trying to get everything together for them. If you decide after reading this review to just stay away from Annapolis Subaru, I do recommend Dulles Subaru in Leesburg, VA. We were lucky enough to go on to have a much better experience with them and would definitely recommend them. Happy car buying! More

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The staff here was extremely helpful and super friendly. My vehicle purchase was very pleasant My vehicle purchase was very pleasant More

by Some guy Verified Customer Verified Customer

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Arthur Jones did an amazing job helping us find a Forrester to meet our needs! Forrester to meet our needs! More

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Salespersons we’re patient, informative, knowledgeable, and friendly. Chuck showed us the vehicle inside and out, end to end. Marissa explained the financing and all of the options we had. and friendly. Chuck showed us the vehicle inside and out, end to end. Marissa explained the financing and all of the options we had. More

by WHDWAN Verified Customer Verified Customer

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