Billy Berg | Page 3

Love Charles he makes buying a vehicle worth it. I enjoy going to a place that you feel welcomed not just a person being passed over after the sale I enjoy going to a place that you feel welcomed not just a person being passed over after the sale More

by sissyrb Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent customer service Ryan was very professional and the service department was extremely efficient always a great experience when taking my jeep in for servicing also the sales manager Charles goes abo the service department was extremely efficient always a great experience when taking my jeep in for servicing also the sales manager Charles goes above and beyond making my visit enjoyable. More

by SCOTTNIELSON61 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent and expedient service with personal and considerate interactions. Tiffany, Kobe, and Christian were very helpful considerate interactions. Tiffany, Kobe, and Christian were very helpful More

by MGFLETCHER01 Verified Customer Verified Customer

Helpful 0

Report | Print

The work done was fast and easy. The technician did one thing wrong and that was he/she put to much air pressure on the tire and did not drop it back to 36 lbs. The technician did one thing wrong and that was he/she put to much air pressure on the tire and did not drop it back to 36 lbs. More

by HDMANWILL Verified Customer Verified Customer

Helpful 0

Report | Print

Everything was great, in and out without an appointment. I would highly recommend services due to the friendlyness. I would highly recommend services due to the friendlyness. More

by TRACYHORTON0021 Verified Customer Verified Customer

Helpful 0

Report | Print

Normally service is great but this time it was worse than horrible. Minimal communication from the service advisor and the little bit of communication and follow up while my vehicle was being repaired was du horrible. Minimal communication from the service advisor and the little bit of communication and follow up while my vehicle was being repaired was due to my initiative or pressuring the service advisor to contact me about the vehicle. And now I've incurred rental car expenses because of the service advisor's incompetence by his not sending the rental company a copy of the PO or advising that they were covering the rental. So I paid for the rental in addition to the dealership pay8nh for the rental and when I called the service advisor to rectify it numerous times it wasn't until 2+ weeks later that it was finally figured out and it took me having to initiate a conference call between him and the car rental company to begin the process of refunding the charge. A month later and I still haven't been bren refunded. I was truly on the fence about if I was going to purchase another vehicle from here after the change in ownership. Now my answer is a resounding xxxx NO! More

by JAZZYMCK1126 Verified Customer Verified Customer

Helpful 0

Report | Print

I need to know more because my last service was not what I was expecting I was expecting More

by JUSTINPHILIP1953 Verified Customer Verified Customer

Helpful 0

Report | Print

The service was very good. All members of the staff were very helpful. Thank you and I will be back All members of the staff were very helpful. Thank you and I will be back More

by PMCGOWAN Verified Customer Verified Customer

Helpful 0

Report | Print

Purchasing the new vehicle was fine. The dealership manager and the sales rep were very pleasant to deal with. The finance manager took way too much time and was very disappointed that w The dealership manager and the sales rep were very pleasant to deal with. The finance manager took way too much time and was very disappointed that we did not take any of the coverage plans he wanted to sell us. The whole process took about 4 hours. We were satisfied with the deal. However, the reason for our needing to buy a different car was that we had our car at this dealership for approximately 6 months off and on and finally said they could not repair the car after we had spent a large amount for it not to be repaired. All in all, we will continue to do our service work with them because we have dealt with this dealership for several years and because of Waseem, the general manager, and George, the salesman. They were great. As for the service department, Billie was great but he had a stroke during this time and we needed to have a different one who is rather aloof and doesn’t offer much information. The service manager is very unapproachable. The phone system is terrible. On a couple of instances I called for service and was connected to a totally different dealership. This is in the process of being remedied. Thank you, and I hope you are successful with your efforts to continue to keeping this dealership a very good one. More

by FASSINOF Verified Customer Verified Customer

Helpful 0

Report | Print

I have always had a great relationship with this dealership. My husband and I moved to Leesburg in 2000 and this is the only dealership we have used and have purchased at least 11 too 15 vehicles in dealership. My husband and I moved to Leesburg in 2000 and this is the only dealership we have used and have purchased at least 11 too 15 vehicles in this time. My husband passed away two years ago and I traded in our handicapped equipped van and purchased a Jeep Grand Cherokee which I am so in love with. Most of the sales people we dealt with are now gone but I still come back. I was so sorry to hear about Billy Berg he was one of our favorites as well as Mark Buehll ( hope I have his name right) they are great people. More

by JJBALLEW3950 Verified Customer Verified Customer

Helpful 0

Report | Print