Bill Mouzakitis | Page 2

I have been a Honda New Rochelle customer for almost 17 years. Every time I renew a leasing deal, is a friendly and pleasant experience. The professional and courteous personnel know what I need, and in le years. Every time I renew a leasing deal, is a friendly and pleasant experience. The professional and courteous personnel know what I need, and in less than an hour, I have a brand new car. An special mention and gratitude to the Sales Manager Bill Mouzakitis, Sales Professional Steven Bizenza and Financial Manager Tony Zogejani, for making this such a smooth process. Sincerely, Jorge G. More

Helpful 0

Report | Print

What a HORRIBLE experience in both the used & new cars area. Had call the day before to check if the pre owned vehicle is available and was told yes. We had also said please let us know if the car gets so area. Had call the day before to check if the pre owned vehicle is available and was told yes. We had also said please let us know if the car gets sold in the next couple of hrs cause we are coming from far. What happen when we got there, car was delivered a few days ago.... WHAT!!!!...... Gave us a offer for a new car, direct us to go to the new car show room, and confirm the managers name. Tell me how we took the extra trip to the new car show room they did not have the car for us to see & test drive...... Told us the car is locked away down the block & since it Sunday they dont have the keys..... WHAT!!!..... In all years of working at a dealer & buying cars I've NEVER seen or heard a business ran like this. ABSOLUTLEY AWESOMING....Us as a SERIOUS customer is already HEATED walking out!!! No additional offered and no care from the sales floor manager or staff. You will NEVER SEE AGAIN!!!! They lost a serious buyer for life. They should be shut down if they're is NO cars to see or show on the Weekends( the most business time of the week) !!! More

Helpful 5

Report | Print

Worst mistake I ever made was going to Honda of New Rochelle!! Don’t waste your time! Rude management and never had issues or problems with any other dealership with any of my cars! Management cares no Rochelle!! Don’t waste your time! Rude management and never had issues or problems with any other dealership with any of my cars! Management cares none for individuals or customer concerns. I have no intentions of doing business with this dealership in the future. The next time my family or friends are in the market for a new car Honda of New Rochelle will not be considered. #lostanotherloyalcustomer More

Helpful 7

Report | Print

My experience with Honda of New Rochelle was great. Sanjay and Billy went above and beyond to make me very happy. I will surely return to them to get my next vehicle because it was such a pleasant expe Sanjay and Billy went above and beyond to make me very happy. I will surely return to them to get my next vehicle because it was such a pleasant experience. 5 stars all the way! More

Helpful 0

Report | Print

EXCELLENT CUSTOMER SERVICE , VERY PROFESSIONAL STAFF :) This is my second lease from Honda of New Rochelle and will never leave this company., makes me feel like family . I love my new 2019 Honda HRV. :):) This is my second lease from Honda of New Rochelle and will never leave this company., makes me feel like family . I love my new 2019 Honda HRV. :):) EXCELLENT VEHICLE .. Go see Ivan C for your next vehicle and you will see what excellent customer service is all about :) More

Helpful 0

Report | Print

Great service and quick turnaround. Made my lease deal very quickly and efficiently. The salesman was very knowledgeable and took care of my concerns. This is my 3rd lease with this deal Made my lease deal very quickly and efficiently. The salesman was very knowledgeable and took care of my concerns. This is my 3rd lease with this dealership and have had no issues with service. More

Helpful 0

Report | Print

Dawn Yarolin Javier was very helpful and knowledgeable. We had a wonderful experience and would recommend Javier to friends and relatives that are looking to purch Javier was very helpful and knowledgeable. We had a wonderful experience and would recommend Javier to friends and relatives that are looking to purchase a Honda. More

Helpful 1

Report | Print

Efficient Sales man Ivan Chavez, along with Manager Bill and Gabriel on finance, worked with me side to side to fulfill my needs and wishes and work within my b Sales man Ivan Chavez, along with Manager Bill and Gabriel on finance, worked with me side to side to fulfill my needs and wishes and work within my budget. Friendly and efficient staff! Everything was done pretty fast and I got out of the dealer with my brand new Honda the same day. I’m very pleased . More

Helpful 0

Report | Print

Great experience We just leased our first car and had an amazing experience at this dealership. Ivan was wonderful to work with and went above and beyond to help meet We just leased our first car and had an amazing experience at this dealership. Ivan was wonderful to work with and went above and beyond to help meet all of our needs! More

Helpful 0

Report | Print

Lies about 2 vehicles and then magically gone This place does not have values nor care about who’s time they waste! I came in with a pregnant wife 2 times and they screwed me in 2 different vehicl This place does not have values nor care about who’s time they waste! I came in with a pregnant wife 2 times and they screwed me in 2 different vehicle that were “available”. I had a price and deal set for one color and it conveniently was gone after I called multiple times to confirm it was there. While I was there I was given another option which I didn’t care for at a higher price by a signficant amount (that’s not shady), but wouldn’t even budge on the numbers and seemed disinterested. I left. I called in following morning right before opening to a person I know and had a deal in place and confirmed multiple times vehicle was they re... mind you I’m paying more now for an option I didn’t care res and wanted Navi which is less. I get there with my poor wife waddling who is close to delivering and my toddler only to be out in a room for 1 hr and 40 mins to say that we can’t cuz suddenly their was a mix up and was sold to a customer who was financing. I’m sure it wasn’t the fact you saw an opening to make more money off the interest than a customer who was leasing. Mind you now they come back to offer me a lesser model with 2500 miles and used for more money! Unbelievable the gall and nerve of these people! Then they offer me a color I told them I do not want as I own currently and hate it. Could have all been avoided had they not screwed up on 2 cars which colors they had and I didn’t mind were available to me when it was magically not for whatever reasons. If you wanna work with honest ppl who actually care about you and want to do right by you after they screw up, your looking at the wrong place. Save yourself the trouble. And if they try to dispute this read this article for yourselves of their “honesty”. I wouldn’t be so angry had they at least had the xxxxx to own up to it and one of three useless managers came over owned it and apologized and said hey let me make it up to you. But apparently they are doing me a “favor” by buying a car from them. Who needs ppl or dealerships like this when you work hard for your money. They wouldn’t want themselves or their family treated this way, yet they do it to others. They wonder why ppl don’t trust dealerships. Those of you that doubt it look this dealer on lohud it talks about all their “honest” practices.... neway hope others don’t have to deal with what I did. Thanks @vinny@billy @patel you guys felt so “bad “ about the car being sold you stayed in your comfy cubicles sticking to your chair from the slime you secrete. Patel walks by multiple times w/o even as much as acknowledgement of the screw up. Sends another guy for their messes. Mind you Vinny the other “managers “ hand is broken to because he couldn’t pick up a phone to call cuz apparently he didn’t receive my messages that I left twice early morning and later that day to their receptionist. You guys can guess who messed that up, I’m still wondering. to be fair Patel apparently wasn’t part of the supposed initial mess up, but once aware could have been human and said hey we messed up sorry we wanna make this right, instead he sends a guy berridge with his “message” who tried to make it right, come and say hey we can set you up with a blk a color you don’t want for more basically. I guess some ppl can have their cake and eat it too. Hey we screwed you 2 times with the colors You preferred and we had but hey no take this blk one which you don’t want for more money.... Thanks guys your customer service is great. For those who don’t get sarcasm the previous line sums it up. Maybe AG needs to look this place again..... I’m sure they are the up and up.... More

Helpful 5

Report | Print