Ben Thomas | Page 10

A Pleasant Surprise at Honda of New Rochelle I am one A Pleasant Surprise at Honda of New Rochelle I am one of those people who was really intimidated by my previous experience at car dealerships since A Pleasant Surprise at Honda of New Rochelle I am one of those people who was really intimidated by my previous experience at car dealerships since I could not feel the pleasure of spending my own money. Fortunate or unfortunate, I need to buy a car again. I searched the web and found all the great reviews about this dealership. Although suspicious, I decided to take my chance there because there are more horror stories told by the customers at some of the other dealerships. I went there with the knowledge that bad things could happen there too, based on three negative reviews: 1) A car they promised could not be delivered after months of waiting. 2) A charge of ~ $400 was not mentioned during price negotiation. 3) A 5 hour wait at delivery time. Keith greeted us and he quickly gained our trust by providing his professional opinions about the cars from customers’ point of view. He and manager Al made sure that we felt comfortable to make our request. Keith provided many suggestions based on his understanding of our needs. He even made suggestions on how to get a good deal, such as choosing a car from their inventory (which is quite large, > 500 car/van). Since we were flexible, we quickly settled on a car that was in their parking lot, avoiding the problem in review 1). After test drive, Ben worked with us on the price. His negotiation style is very straight forward: no false information, no scaring tactics, just simple questions about my offering price. My feeling was that we were playing a fair, honest game. He also explained in detail what additional cost would be on top of the price we negotiate, that took care of review 2). During negotiation, I showed my respect to Ben by providing justifications on my offering based on hours of detective work in the web. He quickly helped me to get my offer approved. The total negotiation took less than an hour scattered in a couple of days. I knew my offer was a great price, but not the lowest price. However, I’d rather spend a little more to keep the enjoyable process going rather than to force them to convert to old car sale tactics. Ben set up an appointment for us to pick up the car next day and the car was waiting for us when we arrived, no problem as described in review 3). In summary, at Honda of New Rochelle, you will have their respect in both car shopping and price negotiation. Although you may not get the best price automatically, you may get there by showing your respect to them and putting up sufficient effort to earn it. More

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Ben was excellant from the beginning of me walking into the dealership , I was greeted with a pleasant and welcoming smile . He was very straightforward and that made the whole transaction very easy and c the dealership , I was greeted with a pleasant and welcoming smile . He was very straightforward and that made the whole transaction very easy and comfortable for me . I appreciate the way everyone worked with each other to make my experience a very genuine and great experience. To me that's what makes this dealer my dealer , Ben and the staff at Honda of New Rochelle More

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I came from far away to deal with this dealership because they were one of the few dealers who were upfront and honest about what cars they have. They gave me a good price the first time I asked with no hagg they were one of the few dealers who were upfront and honest about what cars they have. They gave me a good price the first time I asked with no haggling and they saved me time; I was able to purchase the car quickly and easily. More

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