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Auston Foster

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Auston Foster

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Auston Foster | Page 6

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

76 Reviews

Overview Reviews (76) Inventory (421)

4.8

76 Reviews

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76 Reviews of Auston Foster

March 10, 2024

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Employee Rating

I took my Tundra in for it’s complimentary service and went home with a brand new 4Runner! went home with a brand new 4Runner! More

by GRAYTCOTE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Pippin

Helpful 0

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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

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Employee Rating

Great dealership awesome people clean and dies a Awesome job very satisfied an recommend them job very satisfied an recommend them More

by ssmagee91

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Cooper

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

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Thank you so much for getting rid of the squeak that no one else could find! one else could find! More

by jenandzack3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Jim Norton Toyota and we look forward to your continued business! Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

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They were quick, honest, and transparent with everything. Shout out to Austen for helping me navigate what needed to be done. Shout out to Austen for helping me navigate what needed to be done. More

by caitlin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us, Caitlin! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Austin was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

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Everyone is very friendly and the service is done in a timely manner. I trust them! timely manner. I trust them! More

by MAHIGGINS37

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

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The service here and the staff are always fantastic. I would highly recommend them to anyone. I would highly recommend them to anyone. More

by krhoades

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 07, 2024

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Employee Rating

I bought my first Toyota in 1971, and had one ever since. Jim Norton has the best Toyota service I have ever had. The whole process is very professional. Jim Norton has the best Toyota service I have ever had. The whole process is very professional. More

by DWEMHANER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group

March 06, 2024

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Employee Rating

Nice people, never had issues with them. They’ve done good work with the general maintenance of my car. They’ve done good work with the general maintenance of my car. More

by roland.sarkany

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 07, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for this glowing review of our service center, Roland! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

Dealership Rating

Employee Rating

Test driving cars was fun. Wyatte made it fun. And easy. He was patient with me. They finally found a great car….I hope since the last car that needed a new engine after 6 mos Wyatte made it fun. And easy. He was patient with me. They finally found a great car….I hope since the last car that needed a new engine after 6 mos because there was a law suit which the car should not have been sold to me. I did not want to finance this time but they talked me into at least talking. Of course he had me sign. I insisted on staying with my bank and ended up with some other bank. Told him I needed to stay around 200 and he first offer was 336.00. Talked too fast and had me sign to fast. And this was all before the car had been detailed and checked out which I should not have signed. Waste of their time because I cancelled everything and went with my bank as I originally knew I wanted. Buying a car should be a fun experience. I do like my car though. So far. More

by PMARCUM5

Verified Customer

Sales Price Transparency

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Wilford Friday, Greg Foster, Michael Fleeman, Wyatte Williams, Neng Yang, Brant Gamble

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Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Dealership Rating

Employee Rating

Took longer than expected but was kept informed. Car was washed and vacuumed which I appreciate. Car was washed and vacuumed which I appreciate. More

by CATWAL56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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