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Auston Foster

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Auston Foster | Page 3

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

76 Reviews

Overview Reviews (76) Inventory (421)

4.8

76 Reviews

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76 Reviews of Auston Foster

May 18, 2024

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Employee Rating

In and out for 10,000 mile service for oil change and tire rotation very friendly people tire rotation very friendly people More

by KLINETD

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us during your 10,000 mile service at Jim Norton Toyota. We appreciate your kind words about our service team and we look forward to serving you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

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Totally over priced. wanting to charge $5000.00 for repairs is rediculous. No wonder your aren't selling cars. At these prices quit selling cars and just do repairs. Way wanting to charge $5000.00 for repairs is rediculous. No wonder your aren't selling cars. At these prices quit selling cars and just do repairs. Way to many extra people hanging around not doing work. More

by JTKEE

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Recommend Dealer

Helpful 0

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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

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Service Dept. never disappoints . . . even when repair news is not so good. Trust them completelyQ never disappoints . . . even when repair news is not so good. Trust them completelyQ More

by jbavants

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Jeff Cantrell

Helpful 0

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May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for trusting Jim Norton Toyota's Service Department with your vehicle! Our team always strives to deliver reliable service no matter the situation. We appreciate you continually trusting us with your vehicle repair needs and look forward to serving you again in the future. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 14, 2024

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Employee Rating

Good turn around for my 5,000 mile service including tire rotation. And the auto was returned washed! They also pushed in the front fender which had popped out apparently after scraping a high curb (This is rotation. And the auto was returned washed! They also pushed in the front fender which had popped out apparently after scraping a high curb (This is an engineering issue with Toyotas. I had the same problem with an Avalon. Surely Toyota can make those clips stronger!) More

by patdlester

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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May 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your 5,000-mile service and tire rotation. We are glad to hear that you appreciated the quick service and car wash. We look forward to working with you again soon. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 14, 2024

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The service is the best. Customer service is always 100%. My only complaint would be the cost of car repairs. Customer service is always 100%. My only complaint would be the cost of car repairs. More

by RAPLTWO

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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May 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 13, 2024

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Jim Norton Toyota has always been the best service department for our Toyota. Not pushy, and very informative on what's best for our car. Much appreciated! department for our Toyota. Not pushy, and very informative on what's best for our car. Much appreciated! More

by jtplank

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words! At Jim Norton Toyota, we pride ourselves on providing informative and pressure-free service to our valued customers. We appreciate your trust in us and look forward to assisting you with all your Toyota needs in the future! Sincerely, Courtney, Jim Norton Auto Group

May 13, 2024

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staff was great got what I came in for completed and at the cost the told me it would be. the cost the told me it would be. More

by charles.deprey

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

May 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota, Charles! We're thrilled to hear that our staff provided you with a great experience and that we were able to complete your service in a timely manner. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

May 09, 2024

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One of the best service departments I’ve worked with been a customer since 2009 a customer since 2009 More

by thomasholdren

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: David Holmes, John Michael Rogne, Jeff Cantrell

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May 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Thomas! We truly appreciate your loyalty and kind words. It's been our pleasure to serve you since 2009. We look forward to many more years of providing you with excellent service at Jim Norton Toyota. Take care! Sincerely, Courtney, Jim Norton Auto Group

May 07, 2024

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Employee Rating

very good always very professional and a good exerience will be back for all my services will be back for all my services More

by michaelmwm63

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 08, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience, Michael! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

May 03, 2024

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Employee Rating

Awesome people to work with! Everyone was straight forward and got everything taken care of. Everyone was straight forward and got everything taken care of. More

by J2112

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Barlow, Josh Pippin

Helpful 0

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May 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

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