April Newsome

Great service! Friendly helpful staff, answered all questions we had. Made repair experience very pleasant. Friendly helpful staff, answered all questions we had. Made repair experience very pleasant. More

Helpful 0

Report | Print

I hope you never have to take your truck to their service department. They had my truck for 5 weeks over a condensate leak in the floorboard ! No one called to keep me updated . I also wasn't offered anythin department. They had my truck for 5 weeks over a condensate leak in the floorboard ! No one called to keep me updated . I also wasn't offered anything to drive and my case worker was as useless as xxxx on a boat hog ! I'm praying that I don't get desperate enough to use their services again ! More

Helpful 0

Report | Print

Fantastic employees, extremely experienced, helpful and motivated to assist the customer. Team work is evident from the time you enter the facility until you depart. Have a Ram dealer much closer to my h motivated to assist the customer. Team work is evident from the time you enter the facility until you depart. Have a Ram dealer much closer to my home but I chose Thomson Chrysler, Dodge, Jeep, Ram, Fiat. More

Helpful 0

Report | Print

They received my car on April 10th, 2023. Misplaced the entire car and didn’t even know it was there til I called back on April 17th, 2023. I was told on May 15th, 2023 that the service was a Misplaced the entire car and didn’t even know it was there til I called back on April 17th, 2023. I was told on May 15th, 2023 that the service was approved by my adjuster, was scheduled for service, and would be ready in two weeks. Never heard back. Called today, May 31st, 2023, and they are still saying the same thing with no progress. They don’t return your calls. No one ever knows what’s going on. And they have zero empathy regarding the customer. I have had nothing but a nightmare experience with this shop and they still have my car! More

Helpful 0

Report | Print

The service is very good and I have been able to swap my jeep for a new truck without any hassle, I’m very comfortable with the service . jeep for a new truck without any hassle, I’m very comfortable with the service . More

Helpful 0

Report | Print

They get you in and out in a hurry! They care about the service they provide and do it with a smile! They care about the service they provide and do it with a smile! More

Helpful 0

Report | Print

I had an oil change on a 5. 7L engine. The tech put 6 quarts of oil in. I was not given an invoice on the work done so I did not notice the amount of oil. The problem was my e 7L engine. The tech put 6 quarts of oil in. I was not given an invoice on the work done so I did not notice the amount of oil. The problem was my engine made lots of noise and my oil pressure was a little lower. I checked the dip stick and realized it was a quart low. The 5.7L takes 7 quarts not 6. It seems like some training would be a good idea. Also the cost for the oil change is based on 7 quarts. I have received no compensation for this issue after speaking with the sales manager. Very disappointed. More

Helpful 0

Report | Print

We have always enjoyed great service here—- and we’ve been coming here for over ten years been coming here for over ten years More

Helpful 0

Report | Print

Friendly Staff Members, Quick and Efficient Service, Clean Show Room, and I Love My 2022 Jeep Grand Cherokee 🤗 Clean Show Room, and I Love My 2022 Jeep Grand Cherokee 🤗 More

Helpful 0

Report | Print

Service was quick and efficient. Staff was extremely friendly and courteous. Waiting area was clean and comfortable. Staff was extremely friendly and courteous. Waiting area was clean and comfortable. More

Helpful 0

Report | Print