Anyssa Valenzuela | Page 2

They are honest, efficient, and professional. I always bring my car here for service. Great shuttle service as well. I always bring my car here for service. Great shuttle service as well. More

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Gabriel, Service Advisor, was polite and answered my many questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,00 questions throughly and patiently. I received a text telling me that Service recommended additional work. (My 2019 Honda CRV was in for her 20,000 maintenance.) I asked Service to proceed. Jennifer, Service Desk, helped me understand all the work that had been done & printed out the a checklist for me. Finally, Robert, Shuttle Driver, was a careful driver, professional, courteous and an excellent conversationalist. Also, I was so pleased that shuttle was immaculately clean. More

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Amazing people . Wouldn’t take my car anywhere rlse Very accommodating. On time and treated me like a celebrity Wouldn’t take my car anywhere rlse Very accommodating. On time and treated me like a celebrity More

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After a safety recall repair that I thought was finished, Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from Anyssa Valenzuela left me vague voicemails about how John Eagle Honda would like me to return "for warranty purposes." She was obviously reading from a script—and doing it poorly—so I ignored what seemed to be a clumsy sales call to try to get a 25-year-old car back in their shop. Unbeknownst to me, she was actually trying to cover up a botched photo upload that happened under her supervision that was required to document completion of the safety repair, and until I returned for another photo the VIN would still show an open recall. Had she left this specific information on the voicemail, it would have been a much less frustrating experience overall. In her mind, saying the words "warranty purposes" somehow communicated "we screwed up the safety recall repair process so you need to come back." When I did bring the car back, she was extremely unprofessional and uncaring, even repeating how she had said "warranty purposes" on voicemail as though that explained everything. A simple apology accepting responsibility for inconveniencing a customer would have gone a long way, but that apparently was beyond her capabilities. More

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Richard Corbell was an awesome service advisor. He took care of all my concerns. Thank you. He took care of all my concerns. Thank you. More

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Great customer service on my Pilot in and out of there in one hour with a car wash one hour with a car wash More

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Best service department for Honda in DFW. Friendly location and great staff from the greeters to the cashiers Friendly location and great staff from the greeters to the cashiers More

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Amazing crew, very knowledgeable and polite. Finished my oil change in a timely fashion. Excellent Finished my oil change in a timely fashion. Excellent More

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John Eagle Honda always the overachiever! If ever they under achieve, they don't mind getting it right! It's sketchy taking your car to a dealership as a woman but this is the one (service de If ever they under achieve, they don't mind getting it right! It's sketchy taking your car to a dealership as a woman but this is the one (service department) here! Ask for Austin! More

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John Eagle is the BEST HONDA dealership in Dallas, Texas, that I've experienced. Everytime that I have visited for services for my Honda CR-V, Touring, Joel, has managed to get Every requested detailed se that I've experienced. Everytime that I have visited for services for my Honda CR-V, Touring, Joel, has managed to get Every requested detailed service excellently executed with an Excellent Customer Servive outcome! The staff when they have completed the servive on your car/SUV, or your vehicle; your vehicle, is washed chkg each time of service. I'm always a very Happy camper. I'm very appreciative of the complimentary coffee, hot drinks, and a couple of refreshment machines in the event the customer desires snacks. I am totally Satisfied with the service/s, rendered, and services completed on my vehicles. More

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