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Anthony Thurman Jr
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Anthony Thurman Jr | Page 4
Service Advisor
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
87 Reviews
Dealership Experience
1 yr, 3 mos
Industry Experience
8 yrs, 2 mos
87 Reviews
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87 Reviews of Anthony Thurman Jr
June 02, 2024
Call back for status of my car and difficulty scheduling service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recordi service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recording said leave a message and we will call you back in 15 minutes. All three times no call back. Number 2- I made my appointment on line. took my car in on the 29th of May. I met with Anthony Thurman he informed me it would take around 3 1/2 hrs to complete my install. After waiting 2 hrs. I was told it was going to take another 3+hrs.to complete. He arranged a ride home and he was to call me on the status of my car later in the day. He never called me. Number 3- Anthony called me the next morning and told me my car was not ready and said he would call me around 11 or 12 and give me an update. I waited till 1:00 still no call. I called and asked to speak with the service manager (Aaron)and asked if he could find out the status of my car. He said to leave my number and he would call me within 20 min. I asked him if he was sure that he would call me back. He got defensive and said "If I said that I would call you back I will call you back". I wasn't surprised when he did not call me back. I did receive a call from Anthony and he told me my car could be done by the end of the day. It was not. I received my car the next morning May 31 at 11:30. I must say that was a long 3 1/2 hrs. More
by ezepernick
Other Employees Tagged: Aaron Heinlein
May 31, 2024
Fast, efficient and very friendly service. . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! . Work was done in a timely fashion. Courtesy car wash was very much appreciated! Thank you all! More
by rodzeck
Verified CustomerOther Employees Tagged: Mona Crooks
May 30, 2024
My wife and I had a great experience with the dealership , David did good job explaining everything to us. , David did good job explaining everything to us. More
by Jeff
Other Employees Tagged: David Mitchell , Revawn Wilson
May 27, 2024
Very professional courteous All of our questions were answered in a timely manner. The service department is quick and efficient answered in a timely manner. The service department is quick and efficient More
by mary.nagy
Other Employees Tagged: Brandon Bart, Gavin Fano, Seth Fairchild
May 26, 2024
Mona does a great job! She has been my service tech for almost 20 years and is always on top of it. She has been my service tech for almost 20 years and is always on top of it. More
by FOURHOLMS
Other Employees Tagged: Mona Crooks
May 14, 2024
Anthony made everything easy on me, regularly called to update whenever necessary, and even looked into the extended warranty and fixing a recall I didn’t know about. I originally had to wait a couple week update whenever necessary, and even looked into the extended warranty and fixing a recall I didn’t know about. I originally had to wait a couple weeks for an appointment but he called not even 20 minutes later and ended up letting me stop by that same day to help me. Excellent customer service that I haven’t seen anywhere else so far. More
by jmrocks7
May 06, 2024
Anthony was amazing to work with! ! A++++ rating for him. He made an inconvenient event convenient. He was through, timely with updates and a pleasure to work with. ! A++++ rating for him. He made an inconvenient event convenient. He was through, timely with updates and a pleasure to work with. More
by MARIALBURKE
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