Angel Figueroa | Page 2

Would not recommend this car dealership. I purchased a new 2019 Hyundai from this dealership in November 2018. Our salesman was Ozcan, who gave us completely wrong inform this car dealership. I purchased a new 2019 Hyundai from this dealership in November 2018. Our salesman was Ozcan, who gave us completely wrong information during the purchase which cost us a trip to the DMV. I called the dealership since we were given inaccurate information, and our contact person Chad was going to "make things right" and order me a privacy screen for the trunk of the car. Unfortunately Hyundai didn't have that available yet, so I called back after the new year. When I called back, Chad was no longer working at Hyundai but was at their partner store Mazda. He informed me that the privacy screen was now available, and ordered me a complimentary one that would arrive by April 15th. The date came and went, and I received no call from Chad. I called the Mazda dealership back and found out that Chad no longer worked there. I was then transferred to the parts department, but there was no record of him ordering me anything. Andy, from the parts department, reached out to the sales teams to see what was going on and I ended up following up them directly (specifically Angel). Angel was eventually able to get me a complimentary privacy screen for my troubles, but frankly it was not worth all the hassle I had to go through. If they had salesmen on the floor who were knowledgeable in the first place this would not have happened. More

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Terrible eased a vehicle in August and had to bring the car back to service department three times for the same issue. (Car does not start; there was a recall eased a vehicle in August and had to bring the car back to service department three times for the same issue. (Car does not start; there was a recall on a part but they did not feel the need to replace the part in the car) I continued to go back and try to get it straightened out. Today my car again did not turn on and I was completely fed up. I again spoke with Someone from Hyundai and had my car towed to Hyundai and shortly after I went back to get a loaner. Of course they did not have one (they almost never do) and were so rude and unprofessional. My sales rep was Angel and the service manager there too (I’ll have to find out his name) were even making degrading comments towards my grandmother and I. My car falls under the Lemon Law and they refuse to help a loyal customer. I’m so saddened that this company has such horrible and degrading customer service. Such a terrible experience after my previous car was flooded entirely in August. Please advise. Don’t ever go to this location. Hyundai has failed us. More

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Terrible Customer Service Unfortantely, my daughter had the worst experience. She purchased a Hyundai Sonata 2018 in August due to the flood and her previous car was totaled.Sh Unfortantely, my daughter had the worst experience. She purchased a Hyundai Sonata 2018 in August due to the flood and her previous car was totaled.She has been having problems from the beginning. The car wouldn't start. She took it in a few times for diagnosis. At first they said it was a part that was on recall. The second time they said the car is fine. The car hasn't been starting and finally today was towed back to dealership for another diagnosis. Do you think we should be having this situation with 2018? The car is unreliable. Now she is without a car and was told to rent a car during this time. This is a brand new car, we shouldn't be having this problem. She was told by Angel, If she wanted another car that she would have to pay an additional $400 a month. Talk about customer's service. There has to be someone to step up and handle this situation!! People save yourself a headache and avoid this dealership. More

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Merry Christmas to me! After a couple horrible experiences at Paramus Hyundai, I almost gave up but I'm so glad a found Wayne Hyundai and now have my new Kona! From the fir After a couple horrible experiences at Paramus Hyundai, I almost gave up but I'm so glad a found Wayne Hyundai and now have my new Kona! From the first connection on the internet, to the test drive with Angel to the final purchase once my car arrived, it was a very pleasant experience and I got just what I wanted. Thank you everyone! More

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Extremely courteous and helpful people. Everyone I dealt with was extremely courteous and helpful, (including someone making coffee for me 'cause I didn't know how to do it). I particularly Everyone I dealt with was extremely courteous and helpful, (including someone making coffee for me 'cause I didn't know how to do it). I particularly appreciate that two employees spent the time and energy (and gas $) to drive my new car home for me! Great people! More

by GOWENS16 Verified Customer Verified Customer

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Exceptional Dealership, Highly Recommended!! My experience at Wayne Hyundai went above and beyond my expectations! My salesperson (Angel) and the other staff members provided a comfortable, stra My experience at Wayne Hyundai went above and beyond my expectations! My salesperson (Angel) and the other staff members provided a comfortable, straightforward, and efficient car-buying/leasing process. I am completely satisfied with the car as well as the entire dealership experience. I would definitely recommend this place to others. More

by mpawlak88 Verified Customer Verified Customer

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Pleasant car buying experience Wayne Hyundai and the staff are professional and very easy to deal with...no pressure. Makes the car buying experience enjoyable. Can't say that about Wayne Hyundai and the staff are professional and very easy to deal with...no pressure. Makes the car buying experience enjoyable. Can't say that about other dealerships! More

by cstein424 Verified Customer Verified Customer

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Purchase of Second Sonata Angel Figueroa was my salesperson. During my first visit, he greeted me with a smile and a handshake. I was unsure of what type of car or SUV I wanted Angel Figueroa was my salesperson. During my first visit, he greeted me with a smile and a handshake. I was unsure of what type of car or SUV I wanted to purchase. After conducting some research, test driving a 2017 Sonata and Tuscan and determining my budget, I decided on a 2017 Sonata. Angel is very knowledgeable, professional and personable, which is why I decided to return to Wayne Auto Mall Hyundai to purchase my second Sonata. More

by serena4266 Verified Customer Verified Customer

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Car shopping experience The whole experience was very pleasant. The salesman was very knowledgeable and nice. He met all of our demands and then some. He helped us picked out The whole experience was very pleasant. The salesman was very knowledgeable and nice. He met all of our demands and then some. He helped us picked out the exact car that we wanted and also followed up with us after the purchase of the vehicle. More

by antnyn Verified Customer Verified Customer

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Angel is awesome!! Angel was extremely professional and helped us with every part of the car buying process. I would highly recommend him to anyone looking for a Hyundai Angel was extremely professional and helped us with every part of the car buying process. I would highly recommend him to anyone looking for a Hyundai in the area and I look forward to working with him again for our next purchase. More

by nickcannizzaro925 Verified Customer Verified Customer

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