Andy Radu

Rick Case Honda sets the standard in auto sales. The welcoming atmosphere, the friendly environment, and the genuine eagerness to provide exceptional service made leasing my new Honda a excellent experi welcoming atmosphere, the friendly environment, and the genuine eagerness to provide exceptional service made leasing my new Honda a excellent experience. More

Helpful 0

Report | Print

Excellent service & sales experience Great vehicle, just what is needed for us at this time. Excellent Completely satisfied with service visits Caring Understanding Helpful Knowledg Great vehicle, just what is needed for us at this time. Excellent Completely satisfied with service visits Caring Understanding Helpful Knowledgeable Professional Quick Pain free More

Helpful 0

Report | Print

Worst Honda dealership in south florida Well I was hoping that my review would help steer consumers away from Rick Case, but I see all the horrible reviews they already have does that on its Well I was hoping that my review would help steer consumers away from Rick Case, but I see all the horrible reviews they already have does that on its own. Shame on me for not checking here before I got my wife and me a vehicle from here. 12/22/2018 - Went to see Andre Lacaya to trade in my wife's lease and my lease so we can both get new ones on 12/22. Andre informed us that Rick Case will make all the remaining payments on both previous leases. We called Toyota Financial to find out how much was owed on my wife's lease. They told us X amount months is still due. Memory does not serve me well on the amount of months still owed because it was over a year ago. Andre said "well it's not really X amount because you should have paid that in the down payment. So it's actually 1 less than X." We both got our previous leases at the same time so we thought the amount of months would be the same and we figured he knew what he was talking about, clearly he was wrong. But we will get back to that. We both got new vehicles and left. 12/26/2018 - I noticed there was a huge gash on one of the rims. When the vehicle was given to me on 12/2 Andre said the vehicle was a show floor model and they had to remove stickers from the windows. I assume they damaged the rim at some point. If you look in the pic I attached you can notice a round sticker that used to be right below the gash, but was peeled. So I assume it was damaged, they marked it, and when leased to me they just took the sticker off and did not say anything. I contacted Andre. He said will handle it - as of today, 12/18/2019 that gash is still on the rim. I have made several attempts to have Andre fix it to no avail. As you read on you will see any attempts for a resolution on a customer issue fall by the wayside. 01/25/2019 - My wife got her final statement from Toyota Financial. Surprise surprise - one monthly payment was still due. Andre said he will look into it and will get back to me. 01/26/2019 - Asked for an update, no response. 02/04/2019 - Asked for an update. He said he will call me in an hour. 5 hours later I asked for an update and no response. 02/11/2019 - Asked for an update. He asked for the info to contact Toyota Financial. 02/13/2019 - He said he tried to call them and they refused to speak to him. My wife called Toyota Financial and got the person's info that he needs to be speak with. They were waiting on his call and we told him to conference call my wife if she needed to be on the phone. He said he will call asap. 02/15/2019 - Asked for an update. He claimed the same thing as last time even though we told him exactly who to call and to conference call my wife if he had to! Clearly he was not calling at all. Toyota sent the bill to collections. I was able to get it removed from collections and paid the last payment, I considered it a lost and moved on. 06/04/2019 - Asked Andre if he could set up an appointment to get us both oil changes. He said he will and will let me know. 06/08/2019 and morning of 06/11/2019 - Asked for updates. Guess what? No response! Evening of 06/11/2019 - I got my final statement from Lexus Financial and one more monthly payment was still due! Seeing as though Andre lacks customer service and common courtesy I e-mailed the management of Rick Case to get help. Jimmy Contreas called me. I explained the situation. He said he will look into it and will get back to me. Later that evening I got a call from Roger Maitland who assured me he will handle the payment issue and the rim issue. I told him exactly how much we paid to Toyota and how much was still due to Lexus. 06/12/2019 - Asked for an update and will let me know. 06/13/2019 - Asked for an update and he responded back "done deal" 06/28/2019, 07/03/2019, 07/06/2019, 12/09/2019 - Asked for an update and no response. 12/16/2019 - I already paid both Toyota and Lexus. But I figured I would give them one more show to make it right so I emailed management. Andy Radu called me shortly after that. Guess what he said. That he would look into it and get back to me. Never heard from him again. They are just the worst Honda dealership in South Florida. There are so many other Honda dealerships to choose from. Do yourself a favor and stay away. Horrible customer service, no follow through, misleading sales tactics, no free car washes or oil changes, poor management - the list goes on and on. STAY AWAY!! You can see the pics I am referring to at https://www.yelp.com/biz/rick-case-honda-davie More

Helpful 0

Report | Print

Very poor customer service when it came to meeting me at a fair price for a 2019 Honda Civic. If you are looking to buy a vehicle for any amount less than the MSRP, go elsewhere. a fair price for a 2019 Honda Civic. If you are looking to buy a vehicle for any amount less than the MSRP, go elsewhere. More

Helpful 0

Report | Print

Purchase 2016 crv From my 1st visit with Julio Arango to my actual purchase day with Andres Amaya great experience. Finance Manager Luis Naranjo completed process. Andr From my 1st visit with Julio Arango to my actual purchase day with Andres Amaya great experience. Finance Manager Luis Naranjo completed process. Andres was outstanding in meeting my needs. Can’t thank him enough! Definitely will recommend him to family and friends when car shopping. Thanks Rick Case Honda! More

Helpful 0

Report | Print

Excellent Experience with Salim Libos (sales consultant) I had a very pleasant experience at Rick Case Honda, My Sales Consultant was SALIM LIBOS, he was great. I felt he was looking out for my wellbeing. He I had a very pleasant experience at Rick Case Honda, My Sales Consultant was SALIM LIBOS, he was great. I felt he was looking out for my wellbeing. He was honest, informative and very patient with me. In my previous experiences in other places it has been a nightmare, but at RICK CASE HONDA it has sincerely been a pleasure and I will not go anywhere else. SALIM LIBOS is knowledgeable when buying or leasing a car and I can highly recommend his advice. I want to thank everyone in the Finance Department, Andy Radu and Sam Ziade, for making this a quick and positive experience, and of course my sales consultant Salim Libos. Although I did not have the opportunity to meet the owners of Rick Case Honda, their Staff speaks volumes of how business should be conducted, CONGRATULATIONS! More

Helpful 1

Report | Print

Comfortable and stress free I was impressed with how the sales force worked well together. They were not competitors but team mates. They were gracious and patient with me. I was impressed with how the sales force worked well together. They were not competitors but team mates. They were gracious and patient with me. More

Helpful 0

Report | Print

Sales staff was professional and transparent. Great experience. Andy and Bilal were very professional and helpful. They are a great asset to Rick Case. Best car buying experience ever. Happy c Great experience. Andy and Bilal were very professional and helpful. They are a great asset to Rick Case. Best car buying experience ever. Happy customer. More

Helpful 0

Report | Print

Easy A + for a wonderful experience Andi and Raul were knowledgeable and efficient, they have made my car buying experience memorable. No wasted time the true meaning of sign and driv Andi and Raul were knowledgeable and efficient, they have made my car buying experience memorable. No wasted time the true meaning of sign and drive. Highly recommend rick case honda!! Great job guys!!!!! More

Helpful 0

Report | Print

Best Car buying experience ever... Thank you Andy Radu. The Rick Case team is the best I have ever dealt with starting with Andy Radu, Shaher Husein and Eddie Figueredo. I have nothing but praise for these The Rick Case team is the best I have ever dealt with starting with Andy Radu, Shaher Husein and Eddie Figueredo. I have nothing but praise for these employees who provided me with the best car buying experience ever. Thank you...... Kudos to the Rick Case Team. More

Helpful 2

Report | Print