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Andy Lin
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95 Reviews
95 Reviews
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95 Reviews of Andy Lin
May 30, 2018
Below Average Service My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat se My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat seam began to tear, they gave me a loaner and replaced the cover of the leather seat. My car was ready 2 days after, as I got my car back, I began to drive and realized the ECO function of the vehicle was no longer working. Some inexperienced mechanic/tech was working on my vehicle, messed something up while fixing the original problem. Went back, was given the same loaner. 4 business days + 3 long weekend days (Memorial Day) later, my car was available. The day I picked it up (for the second time), they were short staffed and there was no one at the front desk for approximately 8 minutes. Anyhow, when I came home, I then noticed the front right side of my bumper had a scuff/streak on it which was not there before. Also noticed that the mark was painted white in the attempt to hide it. Please save yourself stress and avoidable problems. Get your Mercedes Benz vehicle, that we all worked hard for, serviced by another REAL Mercedes Benz service center. Helms Bros have truly disappointed me, their staff and employees are unprofessional (NOT all, but a great amount). Unsatisfied with my experience and service. Will make sure none of my family or friend see the door of this service center. One word, HORRIBLE. More
by gerfede1
Helpful 
March 23, 2018
Andy did everything I requested and suggested other importan I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time a I brought both my 2011 and 2017 trucks to Andy, he was efficient in going over suggested services and pricing. He helped me and my wife to save time and money by investing in certain services which I truly appreciated. Andy also kept in touch with me during the day and follow-up after service to see if all was well. He is an EXCEPTIONAL representative of your firm, we are DELIGHTED to have him as our long term service rep.! More
by richie
March 20, 2018
Andy lin is the Best Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your ve Andy Lin is a very Nice person.very patient and very professional. I highly recommend seeing Andy Lin if you are looking for the service of your vehicle. Jack Chen More
by Jack Chen
July 20, 2017
Professional Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Appare Excellent service particularly ANDY Lin. Knowledgeable , thorough and honest. Best service rep in my opinion. From my point of view mechanics Apparently are very competent. More
by Drew165
May 18, 2017
Great Service Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my c Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my car and even accommodate me even with a short notice. More
by Vangie
January 27, 2017
I have been using this service location over several years and I am impressed the quality of the service and agents specially Mr. Lin. years and I am impressed the quality of the service and agents specially Mr. Lin. More
by Hussein
Other Employees Tagged: Michael Nekava
December 07, 2016
World Class treatment Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in Andy Lin is an exception service adviser. He provides top of the class customer service. He leaves customers feeling assured that their vehicle is in the best of hands. Always recommend Helms Bros to all my fellow Benz owners. More
by realness
January 02, 2016
The service representative Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service ti Mr. Lin is a kind person and very professional. He has done a very nice service. He would notify the customer in the progress of during the service time. More
by Huyueh
Other Employees Tagged: Jason Chen
January 01, 2016
A salute to the very best. To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it ge To fix the regulator and blower in my heating/air conditioning system.. Service was timely and carefully explained to me. Andy Lin is as good as it gets. More
by The Judge
November 22, 2015
Superlative Service My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly My experience at Helms Bros. Service Center was superlative! Richard Grein and all of the staff are very professional; extremely attentive, friendly and courteous. The service on my vehicle, a 1996 C220 was performed promptly and was returned to me immaculate, inside and out! The waiting area and amenities are also a nice plus. More
by misterpc57
Other Employees Tagged: Rich Grein
