Andrew Akhahon | Page 4

This dealership has given me a living life and responsibility for this trust. I am so grateful and would come back, I promise. Thanks. responsibility for this trust. I am so grateful and would come back, I promise. Thanks. More

by samisams Verified Customer Verified Customer

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I had been searching for a specific Rav4 for a month when I finally found it at Andrew Toyota. Andrew was warm, welcoming and super helpful from the minute I arrived. I came in ready for the exhausting game I finally found it at Andrew Toyota. Andrew was warm, welcoming and super helpful from the minute I arrived. I came in ready for the exhausting game of back and forth you usually play at car dealerships. Instead, Andrew was patient and obliged all of my requests and answered all of my questions. It was the quickest, most stress free car buying experience I’ve ever had. I’m in Illinois so I was a little worried about buying a car in a different state, but they handled everything for me. I cannot say enough good things about Andrew Akhahon. If you stop into Andrew Toyota, you HAVE to ask for him!! More

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MEH. Not great, left a bad taste in my mouth. Emailed the GM, no response. That's par for the course. I would not recommend Andrew Toyota of Glendale, Wis Not great, left a bad taste in my mouth. Emailed the GM, no response. That's par for the course. I would not recommend Andrew Toyota of Glendale, Wisconsin. I posted the review on the dealer FB page as well, but here it is: 2/2.5 of 5 for Andrew Toyota. The NOT SO GOOD: A few things right out of the gate were MAJOR turn offs. 1) They add "Andrew Guard" to interior and exterior; this amounts to a wax and scotch guard (or similar), and charges $895 for it. When asked to omit this, they say it is "installed" on all new vehicles. This is an absurd way of making extra pure profit. 2) They add on additional "dealer installed" options, namely a Lo Jack, and charge over $1k to the vehicle. This is on a separate sticker, and it is not listed on the online price (the only way I found out was to stop by when the dealership was closed and looking at the vehicle in person). This is in addition to a $395 "service charge" tacked on. If I'm not mistaken, the car dealer is in the business of providing "service" to the customer, yet they feel the need to hide more profit in the vehicle price. 3) Communication with dealership, namely sales and finance. The communication starts off well enough when they're trying to get you in the door. Once they know you are buying, the level of communication drops off markedly, either deliberately, by oversight or from sheer incompetence. For example, day #1; they text with me, and I call to give a deposit to hold the vehicle I want to buy. Communication was good, was timely and helpful. However, later in the day, I tried to text and got no response. The next morning, I texted several times, got no response. I called the dealer land line around open time (9am), and spoke with a woman who said workers were in a "sales meeting", and they cannot be interrupted. I explain I am on the way to the dealer to pick up the vehicle I have purchased; she says the salesman will know this, and I explain I had not heard from him even after several attempts to contact via text. She says she will put me through to his VM; I ask that she place a note on his desk, telling him I am on the way, and tell him this (she does not ask for my name, saying he can look it up by phone #. I give my name and vehicle info anyway.) This note never gets delivered, per the salesman. The salesman also says tech never got in touch with him about my texts. The salesman said he should have called me, but did not want to be a bother. Also, finance was supposed to call me on day #1, per their email, but they never called. It was almost like all these people do not want to sell the vehicle, expecting it to sell itself. Odd way of running a sales driven business, IMO. Communication rates at "F". Day #2; I show up (in the timeframe I said I would), ask the salesman if his phone was broken, since I got no call back from anyone, nor response to my multiple texts. The vehicle is not ready for pickup. I deal with finance dept, and this is the smoothest part of this entire transaction. I have to then wait about another hour while the vehicle was prepped for me. Time is money, Andrew Toyota, and you should have reimbursed me for my wasted time on this day. The GOOD: -The vehicle was clean (despite nasty weather), plates were on, all-weather mats were installed, and it had a full tank of gas. -The sale manager (or whomever makes the call) took off the ridiculous Lo Jack fee, with no stink or posturing. FYI to other buyers-this is a completely unnecessary option in this day and age. DO NOT pay $1k plus for this, when you can install your own GPS device for under $30. This is simply another dealer add-on which results in pure profit at the customer's expense. If they had refused to remove this fee, I would have walked out. -They had the vehicle with the one particular option I wanted. As you can see, the list of NOT SO GOOD heavily outweighs the GOOD. Would I shop Andrew Toyota again? Probably not, nor would I recommend my friends or family go shop there. To be brutally honest, I went there simply because they had the one vehicle with the one option I wanted, within a 500-mile radius. This experience reinforces my opinion of the "average car dealer", and why car shopping can be so aggravating. More

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The best dealer I have ever went they know how welcome the customer I like the customer I like More

by Dekahussein18 Verified Customer Verified Customer

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I’ve been going to this particular dealership for about 10 years now and have worked with Andrew A. the entire time. He is so friendly and always willing to make sure I’m in the best vehicle. I’ve trusted 10 years now and have worked with Andrew A. the entire time. He is so friendly and always willing to make sure I’m in the best vehicle. I’ve trusted his guidance all these years and try to always send people to him for all their car needs. It also helps that the rest of the staff has been very nice when I come in to get serviced. More

by PAULARA_DAVIS Verified Customer Verified Customer

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Everyone was very nice and friendly. The gentleman who helped me was fantastic. He has helped more than once. I have leased since 2018 and he has always been VERY GOOD. The gentleman who helped me was fantastic. He has helped more than once. I have leased since 2018 and he has always been VERY GOOD. More

by piekarskica Verified Customer Verified Customer

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Andrew did a fantastic job, he was easy to talk to. He had alot of knowledge about the Camry. Enjoyed working with him He had alot of knowledge about the Camry. Enjoyed working with him More

by JIMNDEB.MYERS Verified Customer Verified Customer

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I have always enjoyed going to Andrew it's the only place that I've ever bought a car in Milwaukee that I've ever bought a car in Milwaukee More

by jws653 Verified Customer Verified Customer

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We have worked with Andrew for years and have received great service and have always felt like family. Andrew Toyota is the best! great service and have always felt like family. Andrew Toyota is the best! More

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Thank you for being so accommodating and a pleasure work with, Andrew! I really appreciate all of the support. with, Andrew! I really appreciate all of the support. More

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