Andrei Bucatari | Page 8

Customer Service Thank you Andrei and RBM of Alpharetta for always giving me excellent customer service. Andrei in service possesses the ability to multitask while mak Thank you Andrei and RBM of Alpharetta for always giving me excellent customer service. Andrei in service possesses the ability to multitask while making each customer feel like they are the only one he is dealing with. I buy all of my cars from Kyle Edson at RBM of Alpharetta. More

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Thanks for the great service We recently had a minor issue relating to a broken chain on our Sprinter 2 side door. I called Steve Byrd immediately and after asking a few pertinent We recently had a minor issue relating to a broken chain on our Sprinter 2 side door. I called Steve Byrd immediately and after asking a few pertinent questions, we scheduled a service call all while the vehicle was inbound to Atlanta from Tennessee! Steve and the “guys in the back” are always great to work with, they always return calls, texts and emails promptly. They know the Mercedes product and have never failed us. More

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Purchase of a Certified Pre-Owned '15 GLK 350 I recently purchased my first Mercedes-Benz at RBM of Alpharetta and was quite pleased with the overall experience. Bill Favini, my sales consultant, I recently purchased my first Mercedes-Benz at RBM of Alpharetta and was quite pleased with the overall experience. Bill Favini, my sales consultant, was helpful, patient, courteous and professional from start to finish. He followed through in every way (even after the sale) to ensure nothing short of my complete satisfaction. Love my car ... thank you Bill and RBM of Alpharetta! More

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New in town and looking for a place to get serviced. Talked to a guy named Andrei. Very helpful and seemed like he knew what he was talking about. Definitely has and looking for a place to get serviced. Talked to a guy named Andrei. Very helpful and seemed like he knew what he was talking about. Definitely has me thinking. More

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Horrible experience Took my E350 for servicing and a couple of repairs covered under warranty. Here are my complaints: 1. The girl who greets customers when we reach the Took my E350 for servicing and a couple of repairs covered under warranty. Here are my complaints: 1. The girl who greets customers when we reach the place and are getting out of the car gives mean looks. 2. First 20 minutes no one even came to talk to me. What’s the use of taking an appointment then? 3. Absolutely no email or text reminders sent about the appointment. 4. The service person or the technician or whatever he’s called kept on checking his text messages while I was sitting in front of him. Can’t those wait? Frankly I do not think that this is a big deal. But worth mentioning. 5. Was told that the zipper on the comfort box is not covered under warranty as it’s not a manufacturing defect. How’s that not a manufacturing defect? The comfort box is supposed to hold groceries. It’s while doing that that the zipper broke. This means Mercedes-Benz did not use the proper zipper that’s strong enough to hold groceries. So this is of course a manufacturing defect. Either Mercedes-Benz has extremely poor quality control or the dealer is fooling customers and trying to sell a new comfort box for $350. The comfort box is an add on package while buying the car. So now I have a useless comfort box sitting in my car for which I paid extra while buying the car. I’ll be taking this up with Mercedes-Benz. They need to show documentation that says that the comfort box is not covered under warranty even if the zipper broke while using the comfort box for purposes it’s made for. My other car is a Honda and Mercedes-Benz and this dealer should learn a thing or two from Honda. I stopped believing in the “best or nothing” after this experience. More

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You Won't Regret Getting Your Mercedes from this Dealer! In November of 2014 I had the pleasure of working with Derrick Wynn to find the right Mercedes for me. Derrick was a dream to work with and the whole In November of 2014 I had the pleasure of working with Derrick Wynn to find the right Mercedes for me. Derrick was a dream to work with and the whole RBM of Alpharretta team was very helpful, kind, informative, and welcoming! He initially was my sales advisor but now we are friends. I enjoy exchanging stories with him regarding both of our families and just catching up with him every time I return to this location. I was initially going to purchase a BMW and I was in the final stages of buying process with a BMW dealer in my area, and then my mother suggested we go and take a look at Mercedes. I was skeptical of Mercedes because I had always wanted a BMW and only a BMW but this location changed my mind instantly. I think has I walked into another location, I may not have been able to make such a blatant change. We were blown away by the customer service at this location, the quality of the vehicles, and the overall experience at RBM of Alpharetta and those are the defining factors as to why I chose Mercedes over BMW. I purchased a convertible E-350 and it's a purchase that I'm still more than satisfied with. Every time that I've returned for service, they make the process efficient and I never have to worry about anything because I trust them 100% with my vehicle. I'm in and out with a courtesy vehicle in usually 15 minutes. They communicate well and are always willing to go above and beyond to meet my needs (especially Derrick , Teresa, and Derrick). I have also run into Mr. Ellis a couple of times at this location and he was very nice as well. When people ask what the best Mercedes dealership is in GA, I tell them its a no-brainer -- RBM of Alpharetta! You literally cant' go wrong with this Mercedes dealership. I have serviced my car at their sister store in Dunwoody (closer to my firm), and while they have decent customer service, it's nothing like RBM of Alpharetta. Thanks for everything RBM of Alpharetta -- I can't wait to come back and make a second purchase! It's the only Mercedes dealership I'll buy from! - Tiffiny More

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Great Experince and Great Car The dealership was very reasonable considering car buying is typically a hectic process. Derrick did a great job understanding our needs and found the The dealership was very reasonable considering car buying is typically a hectic process. Derrick did a great job understanding our needs and found the right vehicle for us. He sold us the car we wanted at price we were happy about. He has always followed up with us to ensure everything is running smooth and ensures that we are well taken care of during service appointments. Oh by the way the car is great - how can it not be, it's a Mercedes. More

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Great service, very professional and friendly. This is the second time I've taken my car in and both times I had the opportunity of working with the Andrei Bucatari, their express Service Advisor a This is the second time I've taken my car in and both times I had the opportunity of working with the Andrei Bucatari, their express Service Advisor at RBM Alpharetta. Andrei is very professional and knowledgeable, he made sure my concerns were addressed and went above and beyond to give me a few pointers on the car since he had a similar version. He also didn't recommend any "unnecessary" service/maintenance work. I highly recommend getting an appointment with him if you have an express service need, you will be in great hands. More

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Quick and professional It was a vert good shopping experience. They had a great selection and fair pricing. The sales rep Andy Sayers was knowledgeable and not pushy. It was a vert good shopping experience. They had a great selection and fair pricing. The sales rep Andy Sayers was knowledgeable and not pushy. More

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RBM Alpharetta & Bill Winslow make car buying Easy & Fun I have purchased multiple cars from this dealership and every time, the experience has been nothing short of impressive. The employees are very friend I have purchased multiple cars from this dealership and every time, the experience has been nothing short of impressive. The employees are very friendly and there must be a special mention made of their 'no pressure' approach to sales. I have been to other dealerships and looked at cars there, but nothing compares to the experience of buying a car from RBM of Alpharetta. The dealership itself is very modern, clean and well maintained. The staff is like the cherry on top of the icing. Very professional, knowledgeable and very friendly. Bill Winslow is one of the best car salesmen I have ever met. He takes the time to ask questions and understand what I am looking for, knows his cars, and shows me cars based on what I tell him. Every time, he hits the nail on the head and usually the first or the second car that he shows me, is the one I drive home. Bill also makes the whole process very easy, explains the entire process as it's happening and keeps you abreast about everything that is happening. With Bill, you know he heard what you said, he listened when you were talking about the features you 'needed' and 'wanted' and he will get you the car you will fall in love with, all while keeping your budget in mind. Lisa Brennan is simply a wizard when it comes to knowing her stuff. She will get you the best finance rates, even if you walk into the dealership with an excellent offer already in the pocket from your own bank or credit union. Lisa will beat it. No ifs or buts. She will. Trust me, I have walked into her office with a smug look, knowing she can't beat the 'excellent' offer I already have and watched her wipe that look off my face, every time. Every single time. She is amazing, and she will make the financing aspect of the car buying a breeze. With Lisa on your side, you know you are getting the best deal ever. Once again she is an excellent people person who knows how to get the best for you. Andrei Bucatari, has been my service consultant for a while now. He knows his cars, he knows his customers and he takes the time out to listen to you and address your concerns as needed. Andrei and his excellent service team will take your random comments like "strange noise from I don't know where' and test, analyze and discover the problem and fix it even based off of the vaguest descriptions you give them. I once had a car serviced with Andrei, where the car was left overnight with them. The car was serviced and washed and overnight it rained. The next day when I went to pick up the car, as Andrei was handing the car back to me, he noticed a few dust spots from the overnight rain. He got the car washed again, even though I said it was okay. That is a commendable commitment to perfection. In summary, if you think all car dealerships are out to get you and if you walk in you will be forced to buy a car, do walk into this place and talk to Bill Winslow. Watch as your entire image of car buying is shocked back to a new life, due to the awesome, well meaning staff at RBM of Alpharetta. More

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