Andrei Bucatari | Page 9

First impression of service..."POOR"..."NOT IMPRESSED" I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state t I wanted to give feedback on my "first" visit to the service department after purchasing a new Metris in April 2016...Let me back up a bit and state that sales experience was what I expected, excellent, from Mr. Cheek, Mr. Hazelwood and Mr. Williams...This was my first visit to service on 11/11/16 where the experience was poor, from the initial drive up lack of greeting to the end paying the bill!...I had received a "free" 12 point complementary inspection for my vehicle so I set up an appointment for the "free" inspection...I also requested an oil and filter change which I stated that I would pay for...Upon arriving (early) I was greeted by somebody with NO RBM identification and all he said was "where are the keys?", NO good morning, NO welcome to RBM, NO name, NO do I have an appointment, just "where are the keys?"...I was never asked my name, just told to go to the waiting room and someone would find me...A few minutes later the service advisor asked for me in the waiting room, No introduction, NO business card, and the information for what was to be done to my Metris was NOT correct...I informed him I was there for the "free" 12 point inspection and an oil and filter change only...(I later found out his name was Mr. Bucatari)...I also stated to Mr. Bucatari that I had some Metris operational questions and needed assistance at the completion of the service call, he said fine and he would have someone to answer my questions...When the van was completed the bill was also in error, charges were added to the bill for items under the "free" inspection, I pointed this out and Mr. Bucartari said he would take care of it, and he did remove the extra charges...Mr. Williams was there at the completion of the service visit and took all the time I needed for my operational questions...Overall not a pleasant first service visit experience...Should anyone from RBM of Alpharetta like further details or my recommendations to fix these issues please contact me at you earliest convenience...The customer number on the invoice is 384776...Mr. Williams knows who I am... More

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Super nice car buying experience This is the third car I have purchased from RBM Alpharetta and Bill Winslow. The dealership is state of the art and staff is really knowledgeable and This is the third car I have purchased from RBM Alpharetta and Bill Winslow. The dealership is state of the art and staff is really knowledgeable and make car buying an easy and pressure free experience. Bill is a wonderful person and a great salesman. This is what keeps me going back to RBM Alpharetta. More

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RBM of Alpharetta was great! My experience at this dealership was very positive. It was my first "luxury" car purchase so I was a bit nervous but Bill Winslow answered all my ques My experience at this dealership was very positive. It was my first "luxury" car purchase so I was a bit nervous but Bill Winslow answered all my questions and was a very helpful person throughout the process. Honest and courteous the whole time. Very professional in everything they do. Highly recommended dealership and go see Bill Winslow! More

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