Andrea Darnell
Andrea Darnell at Maple Hill Auto Group
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Andrea Darnell | Page 3

Service Manager

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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314 Reviews
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314 Reviews

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314 Reviews of Andrea Darnell

June 03, 2021

Dealership Rating
Employee Rating

Great fast oil change and wonderful service and desk people. Thanks. Bob Kennedy, white 2015 Subaru Outback “Moby Dick” or Scoobie Doo 2, or “Rattles the Subie.” More

by dudi_kennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt, Car wash guy. I’ll double tip him next time

Jun 07, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative 269-342-6600 Mtassell@maplehillauto.com

May 26, 2021

Dealership Rating
Employee Rating

The service advisors are very efficient, yet friendly and attentive to customers. I suspect they are well trained... they seem knowledgeable. This reflects on the entire operation! More

by RDLOUHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that you had a great experience in our service department. If there is anything that you need in the future, please don't hesitate to reach out. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 26, 2021

Dealership Rating
Employee Rating

They went above and beyond troubleshooting what was causing the noise. They checked area twice. The. Andrea rode in the car with me and was able to hear the noise. Nice to know I’m not crazy. They dia More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Misty Figg, Brittany Parker

May 26, 2021

Maple Hill Auto Group responded

We are happy to hear that we were able to get the noise you've been hearing fixed. It's always a good feeling to know that our customers feel completely safe while driving their vehicles. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 25, 2021

Dealership Rating
Employee Rating

These guys and gals were a great help! They got me in quick and after the diagnosis had my car ready to go with in a short amount of time. The staff is friendly and understanding. More

by NOELBREITENBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 21, 2021

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Employee Rating

A pleasant, clean, well trained staff that makes visits an efficient and positive experience. I have been a customer for many years, I have purchased several vehicles here and had them all serviced here as More

by GearGeeze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

May 22, 2021

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 21, 2021

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Employee Rating

Very nice and friendly staff. The facility is always very clean. They do a good job of servicing my car. And that's all she wrote!! 🙂 More

by KKRUSE47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

May 22, 2021

Maple Hill Auto Group responded

Thank you for taking time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

May 17, 2021

Dealership Rating
Employee Rating

I love the service center here! They took care of my car and made sure that everything was right! They helped me out with finding what I needed and they were nothing but kind! More

by lwarden23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt

May 18, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 09, 2021

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Employee Rating

After repairs got car on Friday and the next day check engine light was back on. Called and left message I was bringing car back on Monday. When I dropped off car on Monday, no loaner was available. I More

by JOHN.MORRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Che Lopez, Lauren, Jeff - 5 stars

May 11, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. I am sorry to hear that you had to make another trip to our service department. However, I am glad to hear that we were able to figure out why the light came back on. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

May 05, 2021

Dealership Rating
Employee Rating

We were very pleased with the service department. Most especially Andrea Walker. Also Jeff for explaining details regarding my car. Andrea called and continually let us know what was going on with my car. More

by MHUNDERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

May 05, 2021

Maple Hill Auto Group responded

We are so happy to hear that you were so happy with your service. We are happy that Andrea was able to keep you so well informed and up to date with what was going on with your vehicle. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 04, 2021

Dealership Rating
Employee Rating

I came a day early for my appointment and they got me in no problem! That was spectacular, since it was my error. It took under an hour to install my new rear view mirror and wash my car. This was my first More

by KALAMAZOOTAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cork

May 05, 2021

Maple Hill Auto Group responded

We're happy to hear that our service department was able to get you and taken care of. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehiullauto.com

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