Andre Gayle | Page 33

Went the Extra Mile!! After not being helped at another dealership I called and discovered Annapolis Subaru had the car I was looking for in stock. The only problem was I w After not being helped at another dealership I called and discovered Annapolis Subaru had the car I was looking for in stock. The only problem was I wouldn't get there until closing time! Andre, Joe, and Billy stayed late on a Saturday night to make sure I got out the door with my new Forester. I couldn't be happier! More

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Outstanding Service! This is our first Subaru and Andre was fantastic in every aspect. I would definitely recommend him and this dealership to anyone interested in buying This is our first Subaru and Andre was fantastic in every aspect. I would definitely recommend him and this dealership to anyone interested in buying a Subaru! More

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Good sales experience We had a good experience dealing with sales associate Andre Gayle, and his team members Bob and Ginny. Also, my past dealings with the service departm We had a good experience dealing with sales associate Andre Gayle, and his team members Bob and Ginny. Also, my past dealings with the service department after a previous purchase were very beneficial. I recommend Annapolis Subaru. More

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Expected less - got the best! 13 years since buying a new car; was expecting a more pressured/stressful experience; and the end result was a helpful; informative salesman (Andre' G 13 years since buying a new car; was expecting a more pressured/stressful experience; and the end result was a helpful; informative salesman (Andre' Gayle) who listened to what I was looking for, and although not easy to find at this time of year was persistent in locating and obtaining the exact car I wanted with the specs I requested (color; type of Outback; etc) at a fair price! On top of that...the actual looking/buying process - test drive, financing, etc. was simple and pleasant from all staff involved! paperwork and finalizing everything took about hour and a half; but that's pretty typical from what friends/family have told me; and there was plenty to review while I waited. I love my new car, but I also am thrilled that everyone involved lived up to their advertising of friendly, exceptional customer service! More

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Above & beyond Andre & Joe went above and beyond the call to make the sale and make sure I was happy when I left the dealership! He's great!! Andre & Joe went above and beyond the call to make the sale and make sure I was happy when I left the dealership! He's great!! More

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Painless Experience Andre Gayle and Joe Tyler made this experience fast, informative, professional, and even threw some comedy in there. Andre was very responsive in the Andre Gayle and Joe Tyler made this experience fast, informative, professional, and even threw some comedy in there. Andre was very responsive in the weeks leading up to delivery. I couldn't have asked for a better experience. More

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Worst car buying experience ever! They don't want customers The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them dow The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them down to get a status. The car I owned for 12 years finally gave in, so, I searched for a replacement. I found a used bmw convertible online and made inquiry. I went in store and test drove it. I was told that vehicle had passed inspection. With their permission, I drove vehicle to my mechanic for inspection and he said it would have failed his inspection. There were several problems, the top would not open or close properly, the windshield needed replacement, and the engine service light was on. I shared this with the manager and he brushed me off. I informed that I would buy it once they fixed it. Financing was approved. I was prepared to leave a down payment on the vehicle, but was told it was non-refundable. After two weeks of being told that vehicle was being repaired, I heard nothing more. I called and left messages and sent email for status, no response. Finally, I called the gm, no response. I escalated to exec vp who did return my call and he told me that he'll have used car manager call me within 10 minutes. That call never came. HOWEVER, laterThat evening, I received an email from sales agent that vehicle was sold. Vp asked me to forward my emails to him and said he would get back to me the next day. I sent emails, he never got back to me. I followed up with vp and expressed my frustration of lack of communication from top down, and his response was "at the end of the day, it was better that things didn't work out because they could not meet my expectations". What I expected was professional courtesy, timely responses, and truth. Apparently, they don't care about quality service or customer satisfaction. I took my business elsewhere and purchased a new car. More

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Love Subaru! Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Ty Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Tyler was great too! This is my second car from this dealership. No problems ever! More

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Great experience We worked with Andre Gayle for our 2016 Subaru Outback 3.6R Limited, it was best car buying experience. No pressure worked with us to get what we wer We worked with Andre Gayle for our 2016 Subaru Outback 3.6R Limited, it was best car buying experience. No pressure worked with us to get what we were looking for. Jackie in parts department is also great to work with! More

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Amazing Purchased our third Subaru yesterday (Second from Annapolis.) We will not go to any other dealership for sales or service. Andre did a great job with Purchased our third Subaru yesterday (Second from Annapolis.) We will not go to any other dealership for sales or service. Andre did a great job with the sale and service is always on point. Recommended for all ! More

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