Amy Rivelli | Page 3

Top notch We are very happy with our car buying experience with Dennis. He worked hard to get us what we wanted and was always friendly. We love the service dep We are very happy with our car buying experience with Dennis. He worked hard to get us what we wanted and was always friendly. We love the service department, too. Doug was great to work with for financing. Great experience all around! More

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Purchase of used certified vehicle Was treated with utmost respect and dealt with at a personal level. This was the BEST car buying experience I have ever experienced in many years of Was treated with utmost respect and dealt with at a personal level. This was the BEST car buying experience I have ever experienced in many years of buying different vehicles. Dennis went to great lengths to insure I fully understood how to operate my new vehicle and offered assistance at any time after the sale. Having dealt with their service department for many years I knew my new purchase would be serviced professionally - a great dealership to do business with. I highly recommend Ed Martin Buick GMC, More

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Superior Customer Service This is the third vehicle we have purchased with Dennis McNamara as our sales consultant. He consistently goes above and beyond our expectations. He This is the third vehicle we have purchased with Dennis McNamara as our sales consultant. He consistently goes above and beyond our expectations. He is honest, forthright, knowledgeable and does his research on the vehicles that would fit our needs. He includes his team and works to deliver a vehicle, in this case a 2500 HD Diesel, that is everything and more than we expected. He is professional, courteous and truly cares about his customers. He communicates well and follows up on every detail. Every time I see Dennis, he remembers my wife and I and asks how we are doing. He recalls our previous conversations and our discussions continue. We recommend Dennis as the sales consultant to see at Ed Martin to our family and friends. We have and will continue to come back to work with Dennis McNamara at Ed Martin. Amy Rivelli, Todd Lewis and Dave Goff all worked together to support the purchase of our vehicle. This is a team that is outstanding in their respective areas of expertise at Ed Martin. More

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Great Customer Service!!! We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. The service department staff if professional and friendly. More

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I wouldn’t go anywhere else Every aspect of my ten year relationship with Ed Martin Buick has been excellent. I leased three La Cross’ from Dennis McNamera—and bought the third o Every aspect of my ten year relationship with Ed Martin Buick has been excellent. I leased three La Cross’ from Dennis McNamera—and bought the third one recently. Dennis stays in touch just the right amount. The Service Department knows my name, welcomes me and finishes on time. I frequently wait for my car in their lovely and comfortable waiting room. I get great value for the price of this relationship. More

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Replacement Truck My previous truck was a total loss after an accident. I needed to replace it. This dealership and specifically Dennis McNamara found a truck I liked My previous truck was a total loss after an accident. I needed to replace it. This dealership and specifically Dennis McNamara found a truck I liked and could afford. They were very cooperative getting me set up in the truck. Dennis McNamara was very good at determining what I needed and finding it. The service department did a fine job making a few additions that I requested. Overall a great experience! More

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Great personal attention, Dennis McNamara Dennis is absolutely the salesman to work with! i have bought 3 cars from him so far, and the process was smooth and easy. He has personally assiste Dennis is absolutely the salesman to work with! i have bought 3 cars from him so far, and the process was smooth and easy. He has personally assisted in car related issues that came about after the sale. Because he is both experienced and knowledgeable , he will continue to be my salesperson and friendin the "car business". More

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Service Advisor November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I have two Acadia's, I plan to shop your dealership when I'm in the market for another GMC. More

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Exceeding the expectation Bryan and the entire team took my inquiry at 8:30pm and stayed with me well past 9:30. I own several small businesses in the service industry and tru Bryan and the entire team took my inquiry at 8:30pm and stayed with me well past 9:30. I own several small businesses in the service industry and truly appreciate when someone makes going above and beyond the norm and not the exception. The Ed Martin team follows this standard in Parts, Service and now I’m aware in their Sales department as well. Timely and honest response is unfortunately not a common practice for too many businesses these days. Never take for granted any of your clients. Always work to impress and exceed the expectation as if it’s the first time you’ve met and you will co to use to maximize your opportunities. More

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Refreshing way to buy a car. Things went well with well. The dealership was clean and inviting. The only complaint I found out paper trash under the drivers side, I found out the Things went well with well. The dealership was clean and inviting. The only complaint I found out paper trash under the drivers side, I found out the door locks would not lock when I put the car in drive. And when I used the key flub. Before sell a pre-owned. Detail, detail. Like you are going to sell to your family or friends. I should not have to wait on service when it should be checked out before turning over to sales. More

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