Alexis Figueroa

Excellent sales and service. Wonderful team, gets the job done quick and efficiently. Never had an issue Wonderful team, gets the job done quick and efficiently. Never had an issue More

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Josh Hall made the process of selecting a car extremely easy and comfortable. There wasn’t a feeling of any traditional high pressure sales efforts. It just felt unrehearsed and natural. He also went above easy and comfortable. There wasn’t a feeling of any traditional high pressure sales efforts. It just felt unrehearsed and natural. He also went above and beyond to help on matters that were not directly in his Dept even after the sale. He really strived to make sure I was very satisfied with my overall experience. Highly recommended. More

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I have had the pleasure of working with josh on two vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entert vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entertaining! I highly recommend Josh for your next vehicle purchase. He is a rising star for sure! More

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Seamless sale with vehicle delivery and trade pick up by Earl who was outstanding. Great dealership top to bottom. Earl who was outstanding. Great dealership top to bottom. More

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Miscommunication or no communication. Give dates and can’t hold themselves to the date or accountable. Don’t keep you updated. The Sales Rep Rosemond was stellar. Unfortunately for everything else bel can’t hold themselves to the date or accountable. Don’t keep you updated. The Sales Rep Rosemond was stellar. Unfortunately for everything else below standard. It started with the vehicle I selected online was yellow, pictures I received was a granite colored vehicle and red one. With further inquiries the vehicle wasn’t even at the dealership, it was in SC. I went in person to start the process and was told that the vehicle would arrive at the end of the week and it was Monday. Friday came around no calls from anyone after I called was told Saturday, Saturday afternoon comes around no calls again so I call them and was told it would be there by the GM and that he would personally give me a call because I was starting to feel uneasy about this process so he sent me window sticker of vehicle and 1 picture. 8pm rolls around no calls from anyone, I email the GM and voice my concerns and he nonchalant says if you want we can cancel the purchase. I’ve never heard of a GM not caring and automatically offering to cancel a purchase vs finding a way to appease a customer... ie here’s a loaner vehicle/we’ll give you 2free oil changes as we have a service center/2 free in-house detailing something. Anyone of these would have helped. I finally got a call from the used vehicle manager Alexis, great attitude very apologetic and made things right. I’ve taken it in for a couple of things that needed to be fixed and here we go again....also I made contact with Michelle Whidden, the person replying to all these reviews and last I heard from her was 8/31/20. I guess this is a Morgan Auto Group norm....no communication or miscommunication. So my vehicle has been with them for another 5 days and all I continuously get is we’re trying to get some information we will give you a call back........... So I’ve purchased a vehicle with a 45 day payment deferral and the dealership has had the vehicle more than I have. I’ve purchased 3 vehicles prior to this and I’ve never seen/experienced this. I’m starting to feel as if the 5star ratings are from employees or family of employees. More

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Poor sales leadership. I contacted Kia of orange park about my interest in a Kia 3 days ago. I was contacted by Alexis a sales manager who seemed nice enough. He was initial I contacted Kia of orange park about my interest in a Kia 3 days ago. I was contacted by Alexis a sales manager who seemed nice enough. He was initially trying to get my into a kia sportage but we decided to try for a kia Sorrento because it has the 3rd row seat. The last time I heard from him was 13JULY2020 at 9am when he said he was going to call the bank to figure out financing and I haven't heard from him since. I have emailed him, left voice mails and called many times but he refused to answer the phone when I call. I have since been approved for a Kia Sorrento at dealer near Orlando and will be going there tomorrow to pick it up. I didn't think it was possible for a sales team leader let alone a manager to give up a sale lead when I was ready to buy. When a customer has to call a car salesman to try and get updates on progress for financing and never get a response then that's when you move on and don't recommend that dealer to others. So ill be driving a new kia tomorrow and it took the sales team in Orlando only 1 hour to get me approved and ready for paper signing and pickup. Ill never recommend Kia of orange park to anyone. More

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Buying a car could be a painful and stressful experience. I must admit that the team at KIA of Orange Park makes it easy and enjoyable. Frank is very knowledgeable and professional. He answered all my questi I must admit that the team at KIA of Orange Park makes it easy and enjoyable. Frank is very knowledgeable and professional. He answered all my questions and provided a top quality customer service. More

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My experience at Kia of Orange Park exceeded my expectations by far. I previously had a 2014 Kia and didnt have the best luck with it. I honestly didnt even want to buy a new Kia because of all the expectations by far. I previously had a 2014 Kia and didnt have the best luck with it. I honestly didnt even want to buy a new Kia because of all the problems I had. I told my story to Frank and he promised me he would do the best he could and he did! Not only is Frank hilarious but you can tell he genuinely cares about his customers which means alot. Then I worked with Alexis and Ryan on the payment portion and they were just as awesome! Talk about above and beyond! They worked there magic for me and I really could not be happier! I appreciate every single person I worked with at Kia of Orange Park and I will tell everyone about my experience. Thank you Frank, Alexis and Ryan!!! Love, Kirsten ❤ More

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Amazing Job! Darryl and the rest of the Kia team team did an amazing job! Easy dealing with all the team members. Darryl kept us informed throughout the entire p Darryl and the rest of the Kia team team did an amazing job! Easy dealing with all the team members. Darryl kept us informed throughout the entire process, made sure the vehicle "inspection ready" at time of delivery. Awesome Job! More

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Alexis is the man!! Alexis is always thinking about others first. The whole team is top notch and I recommend you give them a visit, when in the market. Alexis is always thinking about others first. The whole team is top notch and I recommend you give them a visit, when in the market. More

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