Alex Oztolaza

My wife had her 2019 Kia Soul towed there the end of Dec. 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contamina 2023. She finally got her vehical back today 4/13/2024. Alex was her Service Advisor. This Fiasco starts with her being told her gas was contaminated with desiel and repairs not covered by warranty coverage. She went thru the efforts to get 3 gas tests done for contaminates. Murphy Oil, Fl. Dept. of Ag. and our auto ins. co. All 3 tests came back with the same result--No Contaminates found. So, back to Kia she went with the results. Eventually warranty repairs were authorized and the engine was replaced with a Recon. engine. Thru out all this time frame My wife called the dealership and Alex a number of times for updates ,with no response. No calls from them to keep her updated on repair progress. She had to be very persistant with her calls to them. Bottom line here is-If their mechanic had done their job properly to begin with we wouldn't have had to wait almost 4 months to get her car back. Secondly, "Customer Service" ,to us, was terrible. Any further service to her Kia will be done at 1 of the other 2 dealers in the area. More

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I had my maintenance done there and they got me out of there within a hour. Thx Alex there within a hour. Thx Alex More

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I have had the pleasure of working with josh on two vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entert vehicle purchases-a 2019 Corvette and a 2020 Wrangler Rubicon. Josh was incredibly knowledgeable, enthusiastic and informative, not to mention entertaining! I highly recommend Josh for your next vehicle purchase. He is a rising star for sure! More

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July 9th , I had a small kitten run up under the frame of my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus m my car, we tried getting it out and couldn't so I went to kia of orange park ( where I have been buying cars from for years(4 brand new cars, plus my other daughter has bought 2 from them) to see if they could get it out, they said they couldn't find it, so ok maybe it got out, July 10th my sister, daughter and I are off to yard sale , well low n behold we hear the kitten crying, so BACK to Kia to get help, and kia told me I would have to pay to have it removed abt$75 they said, or I could wait to file a claim with my insurance once the kitten dies) Dies??? Well if course I wasn't going to let this kitten DIE, they finally found it and got it out and charged me$95.03.. I called kia corporation to talk to someone to see if could get my $$$ back, and they said it wasn't covered under warranty ..No joke, I knew that, what about your compassion for animals More

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Alex Oztolaza thank you for all your help. Thank you for being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. being a listening ear and being understanding. Thank you for all your hard work. It did not go unnoticed. More

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Buying a car could be a painful and stressful experience. I must admit that the team at KIA of Orange Park makes it easy and enjoyable. Frank is very knowledgeable and professional. He answered all my questi I must admit that the team at KIA of Orange Park makes it easy and enjoyable. Frank is very knowledgeable and professional. He answered all my questions and provided a top quality customer service. More

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I went into Kia of Orange park very optimistic. I was met by Mr Darryl Carter. From the start of our conversation Mr Carter was very friendly and knowledgeable about every question that was asked. I could no by Mr Darryl Carter. From the start of our conversation Mr Carter was very friendly and knowledgeable about every question that was asked. I could not have asked for a better experience and friendly atmosphere. Thanks to the whole Kia team I walked out the proud owner of a new car. Thank you to everyone and will be happy to send friends and family to this dealership. More

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Awsome experience I was so nervous...i had wanted to trade my 2014 kia in for the past 3 years...but circumstances did not allow it. I went into the dealership expectin I was so nervous...i had wanted to trade my 2014 kia in for the past 3 years...but circumstances did not allow it. I went into the dealership expecting disappointment, and drove out in a 2020 Kia Soul, exactly what I wanted! Darryl and the staff at Kia have been wonderful throughout my whole experience. Very supporting an encouraging, and an understanding of the emotions that are entailed, with buying a new vehicle with not so perfect credit. Thanks again Darryl, to you and the whole staff at Orange Park Kia More

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They lied and don’t communicate with each other in the offic They told me I was approved I left with car had car for 6 weeks when it was time to get my tag they said the tax collector will mail it so then it wa They told me I was approved I left with car had car for 6 weeks when it was time to get my tag they said the tax collector will mail it so then it was time to pay my car note and I didn’t have no one to pay I wasn’t approved so I had to turn car back in I had already switch my insurance and paid 100 more bc Kia of op said I was approved now I’m stuck without a car so I called art and josh to get my refund from my down payment they said once I brought the car they will have my check I got there and they lied they told me I’ll have to wait until the next day they are very unprofessional and don’t communicate within the office More

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Great service Very helpful.worked with me was very understanding friendly clean atmosphere the whole process was quick i would buy another car from here happy with Very helpful.worked with me was very understanding friendly clean atmosphere the whole process was quick i would buy another car from here happy with my car More

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