Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Alex Madrigal
Alex Madrigal at Norm Reeves Honda Superstore West Covina
Refer Me

Alex Madrigal

Service Assistant

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

Contact Me
not yet
rated
3 Reviews
not yet
rated

3 Reviews

Write a Review

3 Reviews of Alex Madrigal

August 26, 2023

Dealership Rating
Employee Rating

I made an appointmemt to go to the maintenance center at 8/26 am 8 clock.around 9 clock,they informed me that I would not be able to pick up the car until 3 clock in the afternoon,I offered to give me a spa More

by rubbish serice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
Aug 29, 2023

Norm Reeves Honda Superstore West Covina responded

We're sorry to hear that you were disappointed with your experience at our service center. We understand that your time is valuable and we would like to opportunity to speak with you about this matter. When it is convenient, please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com to discuss this.

Aug 29, 2023

rubbish serice responded

Honda has adopted a recall program, which is great for consumers, but it's very frustrating to have owners wait seven hours for repairs with no pre-planning measures, and I don't know anyone who can fix it in a good way What about a seven-hour wait at a repair center on a Saturday? What is the significance of your recall? Only the car is considered, but what about the driver? Will I consider Honda when I buy a car in the future? These are all questions you should consider!

July 28, 2023

Dealership Rating
Employee Rating

Everyone is so friendly here! This was my second car leasing from them and I'm so happy I went with this dealership again! Jimmy was very nice and got me a great deal - wayyyy bet More

by christinepark12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Tang, Amer Dababneh

Helpful
Report | Print
Jul 31, 2023

Norm Reeves Honda Superstore West Covina responded

Christine, thank you for taking the time to share your experience with us! We greatly appreciate your kind words and are thrilled to have provided you with exceptional service. If you ever need any further assistance or have any questions, please reach out.

May 01, 2023

Dealership Rating
Employee Rating

Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better More

by Nismoz603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trinity Guzman, Octavio Cortes, Jose Alvarez

Helpful
Report | Print
May 01, 2023

Norm Reeves Honda Superstore West Covina responded

Thank you for this feedback for our team, both positive and negative feedback are necessary for growth, and we appreciate you taking the time to share your experience.

Dealership Inventory (606 Vehicles)

used 2020 Lexus IS car, priced at $32,731
2020 Lexus IS
used
Gray exterior
Automatic
RWD
$32,731
View Details
used 2022 Honda Civic Hatchback car, priced at $22,587
2022 Honda Civic Hatchback
used
Platinum White Pearl exterior
Variable
FWD
$22,587
View Details
used 2018 Honda Ridgeline car, priced at $29,821
2018 Honda Ridgeline
used
White exterior
Automatic
AWD
$29,821
View Details
used 2024 Jeep Wrangler car, priced at $44,798
2024 Jeep Wrangler
used
Black Clearcoat exterior
Automatic
4WD
$44,798
View Details
used 2019 Honda CR-V car, priced at $21,910
2019 Honda CR-V
used
Crystal Black Pearl exterior
Variable
AWD
$21,910
View Details
used 2021 Honda CR-V car, priced at $24,877
2021 Honda CR-V
used
Black exterior
Variable
FWD
$24,877
View Details
View All Inventory