Alex Castillo | Page 3

Great service all around. The staff was pleasant and clear in the buying process. I love my vehicle The staff was pleasant and clear in the buying process. I love my vehicle More

by A_CAMPBELL38 Verified Customer Verified Customer

Helpful 0

Report | Print

Overall it was a bad buying experience, except a little bit of good exchanges with the initial salesperson, Marcus. Marcus, who showed us around and took us for a test drive was generally good. But others bit of good exchanges with the initial salesperson, Marcus. Marcus, who showed us around and took us for a test drive was generally good. But others were just trying to rip you off as much as possible. When compared to nearby Toyota dealerships, such as Wesley Chapel or Stadium, I ended up paying at least $2,500 more for the car. As much as I loved the car, I felt I was pressurized to buy it with a higher price as another guy (manager?) showed up to "explain" why I should pay 52K+ for the car. But I said I am not willing to pay more than 40K. After a few minutes, he came back, I negotiated at 42K as the guy told us there will be nothing extra and it will include everything including the interests on finance. I thought it was a good Christmas Eve deal. But again, just to ensure I asked them several times, how about the interests on the loan. And both the salesperson and the manager told me there will be no interests as 42 will be my FINAL, FINAL payment. But later on when we went to Alexis (finance) just to find out that there will be 8% interest over the 5 years totaling to 56K+. If the both of the guys have told me it's going to be 56K+ by the end of 5-year term, I would have walked out without any doubt and gone to another dealership. Or I would have never gone up more than 40K as its initial price that I offered. Of course Alexis tried to explain as if I did not know anything about how loans and interests work without acknowledging what and how many times I asked the final term payment total to Marcus and and the manager earlier. I was expecting a better and honest deal on a Christmas Eve from the Tampa Bay Dealership. But using the sales tactics, I was misguided to pay at least $2,500 more than any other nearby dealerships. If anyone reading this, just call or visit the other dealerships to understand what I am talking about. I was honest and willing and I was made to pay the price for my honesty! I did not complain anything nor presented any non-sensical bargains. But I felt I was seen as a mere impulsive customer but less of a human, good loyal customer as I have bought before a Camry, a Prius, and a Prado (Prado was outside the US). This is my 4th Toyota and yet, overall I found this particular buying experience with a great displeasure! I would certainly ask my family and friends to shop around before they go to Tampa Bay. Otherwise, it's apparent that you will be tricked into paying more out of your hard earned money! I hope my comments above will help both, the potential buyers and the Tampa Bay Dealership!! More

by binodgrng Verified Customer Verified Customer

Helpful 0

Report | Print

Fue una Agradable experiencia, su ayuda hace que los recomiende a todos mis familiares, amigos y conocidos recomiende a todos mis familiares, amigos y conocidos More

by sarai Acevedo Verified Customer Verified Customer

Helpful 0

Report | Print

Youssef was great to work with. He was very knowledgeable about the vehicle and worked very closely with me On every aspect of the negotiation of purchasing the car He was very knowledgeable about the vehicle and worked very closely with me On every aspect of the negotiation of purchasing the car More

by headcoachrusso Verified Customer Verified Customer

Helpful 0

Report | Print

Toyota of Tampa Bay is by far the best dealership I have used. Professional salesman like Ethan are whom I appreciate. Thank you Ethan and Alex for the awesome sales service experience you provided. used. Professional salesman like Ethan are whom I appreciate. Thank you Ethan and Alex for the awesome sales service experience you provided. More

by garzaf002 Verified Customer Verified Customer

Helpful 0

Report | Print

Excelente servicio y atención, muy profesional. Quede muy complacido y satisfecho con el servicio y la compra de mi vehículo, se lo recomiendo 100 % a todos mis conocidos. Quede muy complacido y satisfecho con el servicio y la compra de mi vehículo, se lo recomiendo 100 % a todos mis conocidos. More

by ulisesrodriguezglez Verified Customer Verified Customer

Helpful 0

Report | Print

Ouffa was very helpful, pacient and friendly and my finance’s guy from Venezuela was outstanding ! Thank You for helping me out with the process of my car’s purchase ! finance’s guy from Venezuela was outstanding ! Thank You for helping me out with the process of my car’s purchase ! More

by EFRAINPEREZ777 Verified Customer Verified Customer

Helpful 0

Report | Print

Nice facility open and friendly. We were helped with our situation quickly and professionally. Left there very happy. We were helped with our situation quickly and professionally. Left there very happy. More

by GOTCHAPHIL22 Verified Customer Verified Customer

Helpful 0

Report | Print

Thanks for your valuable help. I appreciate too much your assistance. I love my new car I appreciate too much your assistance. I love my new car More

Helpful 0

Report | Print

The worst opinion and experience buying at Toyota and with Felipe Rocha, Alex Castillo and Cristian Colon. They deceived me with the price of the car, with the monthly installments. I signed 34 documents with Felipe Rocha, Alex Castillo and Cristian Colon. They deceived me with the price of the car, with the monthly installments. I signed 34 documents in English without explaining anything to me, knowing that I don't speak English. No one at Toyota takes responsibility for their mistakes even though one of them admitted that I am being charged for insurance that I did not apply for. La peor opinion y experiancia comprando en la Toyota y con Felipe Rocha, Alex Castillo y Crisitian Colon. Me engañaron con el precio del auto, con las cuotas mensuales. Firmé 34 documentos en ingles sin explicarme nada conociendo ellos que no hablo ingles. Nadie en la Toyota se hace responsable por sus errores aunque uno de ellos admitió que se me está cobrando por un seguro que no solicité. More

Helpful 1

Report | Print