Alex Bolotin | Page 3

Lexus of Brookfield was a best you could be dealership! Our leasing a car was an easy and enjoyable experience. Steve was fantastic and could not do more for us! The best!!! Our leasing a car was an easy and enjoyable experience. Steve was fantastic and could not do more for us! The best!!! More

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What a great experiance we had buying our new car everyone at the dealership was so kind and helpful thanks to all!! everyone at the dealership was so kind and helpful thanks to all!! More

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1) The Purchase: I was introduced to the Lexus 350 RX at Lexus of Brookfield and was genuinely impressed. Our dedicated salesman was the epitome of patience, professionalism, and understanding; his ex RX at Lexus of Brookfield and was genuinely impressed. Our dedicated salesman was the epitome of patience, professionalism, and understanding; his exceptional service convinced me to make a purchase. The finance manager was a breath of fresh air. He shattered the typical finance manager stereotype, making the paperwork process seamless and stress-free. I commend the service department for their exceptional responsiveness when we had defective auto-sensing window wipers days after purchase. 2) Post-Purchase Experience: However, things took a turn post-purchase. After a few days of hot and humid rainy weather, I noticed a distinct cigarette smell in the car. Out of frustration, this prompted me to update my Google review. After seeing the negative review, our salesman called and requested to address the issue in person. I hesitated due to the inconvenience of traveling from out of state. I expressed explicitly that I was not interested if the solution would be using Ozium or other cover-ups. The dealership assured me they wouldn’t use mere cover-ups and even offered a loaner if needed while working on the solution. 3) Visit to the Dealership: Traveling over 100 miles one-way, I met with the manager, Alex Bolotin. He immediately insisted on me revising the Google review while they were working on the car. I demanded clarity on the solution provided first. Alex attributed the smell to wildfires in Canada, a dubious claim. When I offered to show him cigarette burns in the center console (which was not noticed until a few weeks after purchase), his stance shifted from the dealership "not selling cars which were smoked in" to "not selling cars which were heavily smoked in." It's worth noting that the car was displayed in a temperature and humidity-controlled showroom. 4) The Solution: To my dismay, I soon realized the car had been treated with chemical cover-ups: Ozium and other chemicals, and numerous hidden (*actually hidden) air fresheners were scattered throughout. Upon confronting Alex, his attitude was dismissive, suggesting I "see how this works first." I made it clear that I was unwilling to drive the 200-mile round trip if this was their intended solution. Yet I drove there only to discover that their solution was spraying air freshener and hiding chemical air freshener pads throughout the car. I am deeply disappointed with Lexus of Brookfield's handling of this situation, especially Alex Bolotin. The stark contrast between the initial positive experience and the subsequent negative one is jarring. For a dealership with such a reputation, this has been an unexpectedly miserable experience. I urge potential buyers to think twice before making a purchase here. I will surely drive a Lexus for life, but never again purchase from here. More

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We defiantly would recommend Lexus of Brookfield when looking for a new or used car they were the best thanks too all! looking for a new or used car they were the best thanks too all! More

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Dale is the best salesman ever, everyone is so nice in the shop , best dealer the shop , best dealer More

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Bob Hill and the team at Lexus made buying a vehicle a joy and I have recommended many others to them - they have taken good care of me and my family. joy and I have recommended many others to them - they have taken good care of me and my family. More

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I bring my Toyota Sienna to the Lexus Service Center and they ALWAYS go above and beyond for me! they ALWAYS go above and beyond for me! More

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The absolute best dealership in Wisconsin! They set the standard for customer service. This is the only place I will ever buy a car. They set the standard for customer service. This is the only place I will ever buy a car. More

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My car buying experience was wonderful, straightforward no back and forth I knew what I wanted and Jordan was able to help me in the process. no back and forth I knew what I wanted and Jordan was able to help me in the process. More

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We seen this car on the website that was newly traded in, jordan came outside and greeted us told us he’ll let us know when the vehicle is completed at service, he gave us a call back and we was able to get jordan came outside and greeted us told us he’ll let us know when the vehicle is completed at service, he gave us a call back and we was able to get the car, thanks Jordan & finance. More

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