Alex Bolotin | Page 16

The Lexus of Brookfield Team Far Exceeded Our Expectations My husband and I had worked with Grover in the past and purchased our 2nd Lexus with him, instead of our long term loyalty to our local Walworth Count My husband and I had worked with Grover in the past and purchased our 2nd Lexus with him, instead of our long term loyalty to our local Walworth County Dealership. Upon arrival we met Alex first. He informed us that Grover is no longer at the Brookfield Lexus Dealership and he assured us that he would take good care of us. We told Alex we saw a car online that we wanted to see. As Alex went to get the car we saw online, we were roaming the showroom and 2 other Lexus team members asked us if we needed assistance with anything and both invited us to have a cup of coffee or espresso while we waited for Alex. One wasn't even a sales person, he was the finance manager that still took the time to offer us assistance. Alex brought the car to us very quickly, and we LOVED it! We negotiated the price with Alex and the deal was made that day. Alex explained to us how meticulous he was with his customers and would make sure our car was PERFECT for us to pick on Monday. He did exactly what he said and on Monday he greeted us at the door with a dozen red roses as we picked up the car! WOW! We were shocked and very impressed. Just like he did at our first visit with him, he served us with espresso and delicious chocolate chip cookies while we completed the paperwork. Once the paperwork was complete, he connected us with Wade the technology guru who very patiently explained in detail, how to use our new Lexus technology. He was so patient and took so much time with us! (1 1/2 hours!) He seemed to LOVE training us and had such awesome enthusiasm in teaching us how to use the many great tech options that Lexus provides. We found out it was also his wedding anniversary, and there he was with us at 7pm!! Even more shocking, he suggested we program his number in so we can call him anytime for those technology 911 moments! We did program his cell number in our phones and both were so impressed with that suggestion. After completion of the training, we figured Alex had left, but no...he was in the parking lot waiting to see us out and wish us well with our new car! Alex DID what he said...he took care of us from start to finish and WAY exceeded our expectations!!! Grover was good...Alex was off the charts GREAT and we will definitely be his clients long term!!! Thank you Lexus of Brookfield, for building an AWESOME team!! More

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Wade’s World ... explained Wade was great. Didn’t rush us, explained everything patiently and in an easy order throughout the car. And he offered continuing resources through t Wade was great. Didn’t rush us, explained everything patiently and in an easy order throughout the car. And he offered continuing resources through the Lexus of Brookfield website.. not to mention his cell phone number - just in case. Thank you Wade! You made it easy for us to earn the new car! Alex was our initial contact. He had everything - the car, the price, the paperwork, the Everything! Ready to go! And he gave me a dozen roses - WHO DOES THAT? And a week later, I’m still pleased about the whole experience! Verbie was engaging, knowledgeable, and didn’t pressure us regarding the financing. Thank you! More

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Wade is awesome! Wade shows a thorough understanding of the Lexus technology, teaches both the basics and finer points well, all the while treating the non-tech savvy Wade shows a thorough understanding of the Lexus technology, teaches both the basics and finer points well, all the while treating the non-tech savvy customer in a respectful manner. We appreciate all his help! More

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Wonderful First Time Buyer Experience! This is my first Lexus.... lets say it will not be my last! From initially shopping to my final decision. Once I took ownership I received a call fro This is my first Lexus.... lets say it will not be my last! From initially shopping to my final decision. Once I took ownership I received a call from Wade, the technology expert for Lexus! He took the time to help me with the initial set up of my car, and even offer his knowledge, via text....if I should need! He has been most helpful, and as I get more familiar with what I need my car to do, I will set up another meeting to learn more! Thank you Lexus of Brookfield! More

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