Alex Bass
Alex Bass at Family Toyota of Burleson
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Alex Bass | Page 3

Family Relationship Consultant

Family Toyota of Burleson

801 S Burleson Blvd
Burleson, TX 76028

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5.0
73 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

3 yrs, 8 mos

5.0

73 Reviews

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73 Reviews of Alex Bass

November 14, 2023

Dealership Rating
Employee Rating

Service advisor Alex is great goes above and beyond to make sure I’m taken care of More

by Sherrijbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sierra Mickens , Allonzo Cheeks

Nov 14, 2023

Family Toyota of Burleson responded

Thank you for mentioning the efforts of our service advisor, Alex. We're glad to hear he provided helpful assistance at Family Toyota of Burleson. Your satisfaction is much appreciated.

November 08, 2023

Dealership Rating
Employee Rating

Every time I bring my vehicle in for service, I feel like a VIP! The staff really listens to your needs for the car and executes everything with excellence! Thank you family of Toyota for caring about my car More

by catwallace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Ernst, Nastassia Justice , Paul Denman

Nov 09, 2023

Family Toyota of Burleson responded

We appreciate your recognition of our attentive service staff at Family Toyota of Burleson and are glad to know that both you and your car have been very well cared for. Looking forward to addressing all future vehicle needs with the same level of attention.

November 08, 2023

Dealership Rating
Employee Rating

I brought my car in for service to get it inspected. As my car is 17 yrs old, there are several issues that will need fixing. Alex got the car inspected and has a “suggested repair” schedule worked out More

by diane.hendrix1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Justin Ernst, Nastassia Justice , Abigail McDaniel

Nov 09, 2023

Family Toyota of Burleson responded

We appreciate your feedback and are glad Alex was able to provide helpful service with your car inspection at Family Toyota of Burleson. Happy motoring!

Nov 09, 2023

diane.hendrix1973 responded

Family Toyota is a wonderful car dealership. I will return

October 31, 2023

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Employee Rating

User-friendly service throughout the service process added to approachable personnel. Thank you very much. More

by 20larry.nava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Justin Ernst, Nastassia Justice , Abigail McDaniel

Nov 02, 2023

Family Toyota of Burleson responded

Thank you for sharing this positive review of your experience with our Service Team here at Family Toyota of Burleson. We enjoyed reading how our team provided such a relaxed and approachable atmosphere during your time with us. Your feedback is greatly appreciated.

September 16, 2023

Dealership Rating
Employee Rating

Nice good and fast service. ...thanks 👌 everthing neet and clean.all staff friendly...one more time thanks. More

by harpal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Justin Ernst, Nastassia Justice , Abigail McDaniel

Sep 17, 2023

Family Toyota of Burleson responded

Thank you for your kind review of Family Toyota of Burleson! We are so glad that our Service Team provided you with friendly and fast service for your vehicle and we hope you take care.

September 11, 2023

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Employee Rating

My wife came outside to leave work and her battery was dead. She had her co-workers get her a jumpstart and she called to see if Toyota of Burleson could help her before they closed in two hours. The serv More

by rbrewski
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Justin Ernst

Sep 12, 2023

Family Toyota of Burleson responded

Thank you for taking the time to leave us a five-star review. Our Service Team strives to be flexible and able to provide excellent service to all our guests. We are happy that we can take care of your battery needs. If you should need anything else please let us know at Family Toyota of Burleson.

August 29, 2023

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Employee Rating

The oil change went quickly, all questions answered, the staff was friendly, nice waiting room. Thank You. More

by everwinetim2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2023

Family Toyota of Burleson responded

We're happy our Service Team here at Family Toyota of Burleson could provide a nice experience. Thank you for the positive review.

August 25, 2023

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Employee Rating

Price was well below Safelite for windshield replacement. I would highly recommend this service to anyone More

by eaziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Ernst

Aug 26, 2023

Family Toyota of Burleson responded

It makes us very happy to have your amazing five-star review of how the price for your Safelite windshield wiper replacement was lower than expected. We are grateful for your wonderful recommendation to Family Toyota of Burleson. Thank you and have an incredible day.

August 22, 2023

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Employee Rating

I have worked with Family Toyota of Burleson from the initial purchase to two years later with having regular maintenance and all experiences have been great! More

by rbrewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Family Toyota of Burleson responded

Thank you for your continued business and loyalty to Family Toyota of Burleson for your car-buying and service needs. We are grateful for your trust in our Service Team to perform regular maintenance on your vehicle. It makes us proud your experiences have been great and should you need anything, please come see us anytime. Thank you for your positive five-star review.

August 05, 2023

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Employee Rating

Excellent customer service and attention. Truly Family! Trust this dealership for your Toyota needs. This organization is above and beyond. Immediate attention. In and out in a timely manner. More

by Ryanplace76110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Justin Ernst, Nastassia Justice , Abigail McDaniel

Aug 06, 2023

Family Toyota of Burleson responded

Thank you for your five-star review, and we are happy to know you were satisfied with the quality care you received from Family Toyota of Burleson. We are here if you need any further assistance.

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