Alex Ayala
Alex Ayala at Longo Toyota
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Alex Ayala

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.5
63 Reviews

Hometown is Baldwin Park and I enjoy the auto industry.

Dealership Experience

19 yrs, 8 mos

Industry Experience

19 yrs, 8 mos

Specialties & Trainings

Toyota Certified Service Specialist

4.5

63 Reviews

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63 Reviews of Alex Ayala

May 01, 2024

Dealership Rating
Employee Rating

Great job and the service department top notch! ! Would recommend to anyone looking for great results in a timely manner. More

by rodney.castellanos
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 01, 2024

Longo Toyota responded

Thank you Mr. Castellanos for visiting Longo Toyota Svc Dept and please hurry back

April 06, 2024

Dealership Rating
Employee Rating

Went for a warranty repair, issue was reproduced with master tech driving. Was asked to return 3 days later after parts arrived. Alex, the service tech, did not respond to voicemails and text that mornin More

by Marc
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Danny Guerrero , David Lee

Apr 09, 2024

Longo Toyota responded

We’re extremely sorry to read your recent interaction with our service department was such a disappointment, particularly since you had chosen our dealership for your auto care needs. We understand when parts are ordered there’s a chance the manufacturer will have an item(s) on backorder, and we really do our best to get them delivered in a timely manner. In this case we’re still waiting on these parts from Toyota. Once the part(s) arrive, your consultant will be in contact with you to discuss your revisit.

April 04, 2024

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I brought my car in for a maintenance check it was already due for one. Everything went okay the only reason I am giving a 3 out 5 is because they didn’t tell me anything about my car when it was done More

by Johue99
Service Price Transparency
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Recommend Dealer
Yes
Apr 05, 2024

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero, would like the opportunity to discuss in detail with you and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com - We look forward to hearing back from you

March 11, 2024

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For repair price I am paying your servise is acceptable. Bla bla bla bla bla More

by lalegrun
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2024

Longo Toyota responded

Thank you for visiting Longo Toyota and happy knowing Alex and the service team took wonderful care of you

February 26, 2024

Dealership Rating
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Brought my car in for service and they were able to finish my car quickly. More

by Ahernandez
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Halawi

Feb 26, 2024

Longo Toyota responded

We know you have many choices where you service your vehicle and thank you for allowing Longo Toyota to earn your business & trust. Make it a great day

February 13, 2024

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I’ve been going to Longo Toyota since 2019. Bought my RAV4 there and their customer service is top-notch. They try their best to keep prices low during all my maintenance appointments. They als More

by shirley8143
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2024

Longo Toyota responded

Thank you Shirley for this kind posting on DealerRater and so happy knowing the service team @ Longo Toyota continues to take amazing care of you during your service visits. Happy Valentines - Team Longo

January 28, 2024

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Employee Rating

Excelente servicio,las personas que te atienden excelentes,tenemos mas 15 años con Longo Toyota 4 carros comprados en este diler. More

by Washington Arevalo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Leyva

Jan 29, 2024

Longo Toyota responded

Nos sentimos muy honrados de haber sido su concesionario elegido y muchas gracias por su constante lealtad hacia Longo Toyota.

January 20, 2024

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Longo is the only place I take my vehicle for service. They are professional, courteous, communicative and do excellent work! More

by leslie.lindemann
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul LeBlanc

Jan 22, 2024

Longo Toyota responded

Thank you for this wonderful posting, we're always here to take care of you and your auto needs - Team Longo

November 09, 2023

Dealership Rating
Employee Rating

Good morning Great service but it the technician 5 hours to have it done Thanks More

by salsaleon
Service Price Transparency
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Recommend Dealer
Yes
Nov 10, 2023

Longo Toyota responded

Thank you for sharing your viewpoint and helping us be a better ran dealership in the future. Your feedback has been shared with our Svc Mgmt and Shop Foreman's.

August 07, 2023

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Employee Rating

Without an appointment, the Longo team helped me out with no problem, and fixed my vehicle issue in a few hours. Also, the complimentary shuttle service was a great first time experience for me. Comfortabl More

by aguinagacaroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shuttle and customer service

Aug 07, 2023

Longo Toyota responded

Thank you for showcasing on Dealerrater some of our amenities we have @ Longo Toyota and we're so happy knowing of the comfort it provided you. Have a wonderful rest of your week and hurry back

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