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Albert Klaben III

Overview Reviews (9) Inventory (637)

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Albert Klaben III

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Albert Klaben III

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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3.9

9 Reviews

Overview Reviews (9) Inventory (637)

Dealership Experience

7 mos

Industry Experience

9 yrs, 9 mos

Languages Spoken

English

3.9

9 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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9 Reviews of Albert Klaben III

March 28, 2024

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Efficient and kind. Vehicle ready as promised. Good follow-up to make sure I was satisfied Vehicle ready as promised. Good follow-up to make sure I was satisfied More

by coopermanj

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: James Arnold

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March 25, 2024

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Service dept was great! They put new Mickey Thomason tires on my Jeep Wrangler 4xE I love them! Great ride They put new Mickey Thomason tires on my Jeep Wrangler 4xE I love them! Great ride More

by donaldrsanderson

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Recommend Dealer

Yes

Helpful 0

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March 10, 2024

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Dropping the jeep off was extremely long. Waited to be serviced by an attendee to check in Jeep. Waited to be serviced by an attendee to check in Jeep. More

by larryharsey

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Mar 11, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Larry, Thank you for taking the time to leave us a review as customer feedback is vital for our growth and the betterment of the customer experience. We are very sorry to hear how your recent visit unfolded. Customers are our absolute number one priority and again we apologize for having failed you here. This is not how we do business and we hope to have the opportunity to show you this at your next service visit and gain back your trust. If there is ever anything the Klaben team can do for you please let us know! Sincerely, Jimmy Boone Assistant Service Manager Klaben Auto Stores 330-673-3139 rboone@klaben.com Visit: www.klaben.com

March 09, 2024

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Employees were all friendly an listened to me about my radio issues. The radio was replaced under the warranty. I also had the oil changed and the tires rotated. radio issues. The radio was replaced under the warranty. I also had the oil changed and the tires rotated. More

by sharon4lee

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose

Helpful 0

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March 06, 2024

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Albert was friendly and helpful. He took my information and then showed me to the waiting room where I waited for my car to be serviced. He took my information and then showed me to the waiting room where I waited for my car to be serviced. More

by timothyot62

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Mar 07, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Tim, Thank you for your kind words. They affirm that our customer first culture is alive and well. I am happy to hear that Albert took such great care of you! Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

March 04, 2024

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Yes! I’ve been a Klaben customer for over 25years. That why I keep coming back. I service is very very good. Enuf said! I’ve been a Klaben customer for over 25years. That why I keep coming back. I service is very very good. Enuf said! More

by fzarycki

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Melissa Dolan

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February 21, 2024

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One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith

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Recommend Dealer

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Tina Kelly, Brian Binegar, Logan Rich, Jeff Ashley, Melissa Dolan , James Arnold, Danny Gauthier

Helpful 0

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Feb 21, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

February 13, 2024

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My advisor Albert, A. J., was friendly and kept me well informed about the status of my vehicle. He recommended additional items that needed addressing for my truck I was u J., was friendly and kept me well informed about the status of my vehicle. He recommended additional items that needed addressing for my truck I was unaware of and was able to get fixed while my truck was already there. This was a huge deal to me as it saves me time in my busy schedule not having to make another appointment. More

by rjhamer74

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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February 04, 2024

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We have always had really good experiences with the Klaben Service Teams. They’ve taken good care of our vehicles, and Albert was no exception. As our local Dealership, it’s nice to have someone so clo Klaben Service Teams. They’ve taken good care of our vehicles, and Albert was no exception. As our local Dealership, it’s nice to have someone so close we can trust, and we’ve trusted the Klaben Dealerships for years. Look forward to continuing to work with the Klaben Chrysler Jeep Dodge Ram Service Team! More

by Gdogghbk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Hilliard

Helpful 0

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Albert Klaben III

Service Advisor

Klaben Chrysler Jeep Dodge Ram

9 Reviews of Albert Klaben III

Dealership Inventory (637 Vehicles)

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