Adrian Vasquez

Sales dept is great. Service dept doesn't give a xxxx about its customers. Purchased a used car in cash in Oct 2023 - after using the car three times in the last few mo Service dept doesn't give a xxxx about its customers. Purchased a used car in cash in Oct 2023 - after using the car three times in the last few months and about 1000 mi driven, had massive electrical and radiator breakdown that left me stranded. Learned now that the Service team doesn't return calls, can't provide updates, doesn't call back when promised (or at all). I have never ever experienced anything remotely this bad at any dealership I have ever dealt with in my life. This behavior communicates very clearly - 1) we are disorganized or 2) we don't give a crap about our customers or 3) we are unprofessional and ill-equipped to handle our work. I was assigned to the Service Dept manager (Steven Padyk) and he failed to return messages, failed to provide updates and failed to follow-thru on every single thing he said he would do. Not a good look for a dealership's service manager. This dealership is losing my service business and any car I or my family will look to make going forward. More

Helpful 1

Report | Print