Adam Hume

Getting my car repaired at this dealership under factory warranty cost me $10,000. I brought the vehicle in for an inspection and oil change and was told that the vehicle needs an engine. My advisor Liane w warranty cost me $10,000. I brought the vehicle in for an inspection and oil change and was told that the vehicle needs an engine. My advisor Liane was not only significantly out of her depth with this repair, but also continuously did not read my emails and responded with something directly contradicting or not answering the last email I sent her because she didn’t actually read it. When asked if the head gaskets were leaking into the combustion chamber or the oil, Liane had no clue what that meant, so I had to look up the TSB. 20 days later, while my vehicle was still in the shop, waiting for “backordered parts“, when asked for a status update (which went unanswered again until the third email) Liane advised the backordered parts been sitting at another Ford dealership, the entire time. Came in just a day later after I asked her to call and get them, do days in. Just under a month when I got my car and the engine was significantly overfull and leaking huge puddles underneath the car and the AC was making a hissing noise and leaking into the cab, which was great. I returned it to Northstar Ford and was told that the oil level was fixed, and the control module (which is the electronic control you see in the dash) needed to be replaced to fix the air conditioning. I called the service manager and explained to him that it was virtually impossible that the climate control module was making a hissing noise like leaking to which he agreed. At his request and mine the technician recharged the air-conditioning to learn that it was, in fact, not properly, charged and low to begin with. Fast forward 10,000 km later, my car has a total of 65,000 km on it, now has transmission issues. The journeyman that looked at it advised it was likely because the torque converter was not aligned correctly upon engine installation, but unfortunately, due to the catastrophic internal damage, there would be no way to prove it. The shop is a lawsuit waiting to happen, and the technician and service advisor that I experienced were both not qualified to work on a bicycle. This place is an absolute embarrassment to Ford dealerships everywhere. Do yourself a favor and take it to Maclin or Metro. take it anywhere but this hellhole. More

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I am extremely satisfied with the service for the past two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, alway two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, always put themselves in my position. explained the issues with my Ford Explorer in detail. And answered my concerns with expertise knowledge and patience. Also, I got updates of repairing timely. Thanks Liane and Adam! More

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