ALLAN HATCHER | Page 3

Service department and warranty lady is horrible to customers she hung the phone up several times they will never get my business again customers she hung the phone up several times they will never get my business again More

by TYLER.BLAND403 Verified Customer Verified Customer

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I have never had a more pleasant experience, at Herlong Ford everyone treats you like you matter. Even after a sale their customer service is excellent. Herlong Ford is a pace setter and everyone else shou Ford everyone treats you like you matter. Even after a sale their customer service is excellent. Herlong Ford is a pace setter and everyone else should take note. More

by TCOOKSEY Verified Customer Verified Customer

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THE SERVICE MANAGER Alan is great to work with. He has went the extra mile to get my shelby fixed. went the extra mile to get my shelby fixed. More

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I recently purchased a ram 3500 from herlong, within a few days of getting it home the abs light began coming on. I took it back to herlong and they worked diligently to get it fixed in my short time fram few days of getting it home the abs light began coming on. I took it back to herlong and they worked diligently to get it fixed in my short time frame. Gabriel set me up a loaner truck so I could still get around. Alan in service explained it had to be sent to ram for the proper repair. He stayed on ram to ensure that I had my truck back within my time frame. They really went above and beyond to help get my truck right. After seeing how much Gabriel and Alan really cared about my needs an my satisfaction they have gained a customer for life. I have never had better service and care than these two provided. More

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Outstanding experience, would highly recommend, thank you very much Allan and team. We appreciate your honesty and responsiveness in repairing our truck very much Allan and team. We appreciate your honesty and responsiveness in repairing our truck More

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Herlong Ford in Edgefield is a joke! My son purchased a 2016 GMC truck from them in April and he has had nothing but TROUBLE with the dealership since then. The 7th cylinder blew, the transmission blew out 2016 GMC truck from them in April and he has had nothing but TROUBLE with the dealership since then. The 7th cylinder blew, the transmission blew out and now they are having to replace the transmission yet again. As if that wasn't enough, the dealership is TERRIBLE with communication. They have currently had his truck for 3 weeks (tomorrow). We have repeatedly asked for a loaner (which is covered under warranty that we purchased) and we can't get anyone to reply. All we ask for is communication. Why is that so hard? It's been 8 months and the truck has been sitting at the dealership in the service department more than it has been driven. We would LOVE a return call with some answers. You have all of our phone numbers on file and, we have left MULTIPLE messages with the person answering the phone. More

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I would reccomend Herlong Ford if you are looking for a new or used vehicle. The staff there was so friendly and when I go back for service, they are the same in service, as well as sales. They make me fee new or used vehicle. The staff there was so friendly and when I go back for service, they are the same in service, as well as sales. They make me feel comfortable and I feel like they value me as a customer. More

by DJSCBOBBY Verified Customer Verified Customer

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My truck has been there since June 18th 2021! It was taken down there to have a torque converter put in! 5 weeks after it got there they call me and tell me that now the transmission was bad! Keep in mi taken down there to have a torque converter put in! 5 weeks after it got there they call me and tell me that now the transmission was bad! Keep in mind that 1 and half months before this they were supposed to have already put a new torque converter in so I call my warranty holder and they tell me that Herlong didn't put the first torque converter in that they only put a filter and fluid in it! So they have already lied to me multiple times! It is August 22 2021 and I have not gotten my truck yet they are saying they can't find a transmission for it! If they can't find one why wouldn't they rebuild it! Anyway the point of this review is to tell y'all DO NOT take your vehicle to them and don't believe anything these people tell you because they are probably lying to you! So my next step is to get a lawyer involved! I'm not sure when or if I will ever get my truck back! More

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Was very satisfied they took care of my vehicle in a timely manner and answered my questions . also pull vehicle back in and changed air preasure in tires that I wanted in them. timely manner and answered my questions . also pull vehicle back in and changed air preasure in tires that I wanted in them. More

by HARVEYTAL1951 Verified Customer Verified Customer

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Alan Hatcher the new service manager did an excellent job of fixing a problem that should have been fixed two years ago. He is a great improvement to staff. of fixing a problem that should have been fixed two years ago. He is a great improvement to staff. More

by GCTHORNTON Verified Customer Verified Customer

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