73 ontario Hyundai Dealers

I am sharing my experience with Bank Street Hyundai to - Marshall

I am sharing my experience with Bank Street Hyundai to help inform others about their lack of honesty in the service department and the lack of integrity with honouring contracts at this dealership. In 2019, I purchased a used 2018 Hyundai Elantra GT from this dealership, along with an extended warranty that included a contract for unlimited lifetime oil changes. As of April 2025, the dealership has refused to honour this agreement. When I went in for service, they first attempted to mislead me into signing a new oil change contract, one clearly designed to be more profitable for them. They falsely claimed that all maintenance must be done at their dealership in order to qualify for oil changes—a condition that is not stated in the original signed agreement. They then told me the only way to receive an oil change was to agree to this new contract on the spot, which I declined. I followed up with the General Manager, Mr. Eli Nassrallah, regarding this breach of contract. He confirmed they would no longer provide the oil changes, arguing that because I perform some of my own maintenance (such as seasonal tire changes and brake replacements), they cannot verify proper upkeep and are therefore not obligated to honour the agreement. However, the contract does not state that service must be done exclusively by certified technicians. This is a clear example of a business refusing to stand behind their own legally binding agreement. Despite my efforts to resolve the issue professionally, I was met with no offer of compensation and no willingness to honour the terms I originally paid for. My advice to potential customers: be cautious when entering into any contract with this dealership. Based on my experience, they may not uphold the agreements they make and will prioritize profit over customer trust and fairness.

I recommend Omar from service, and Ata from sales. - Mik

I recommend Omar from service, and Ata from sales. Those guys along with Raj have tested me very well, and I will recommend to my friends.

We dealt with Sebastian Aldea when we purchased our 2025 - kwlarin

We dealt with Sebastian Aldea when we purchased our 2025 Tucson HEV Ultimate. Excellent service, made to the whole process clear and painless. When the vehicle arrived he took us through the full introduction include setting up our profiles and explaining the instrumentation. Thank you Sebastian. Ken & Lucy Larin

I had a very expensive visit for something I considered - Paul G

I had a very expensive visit for something I considered routine. Perhaps the work was necessary -- I can't be sure. I am glad that Shane took the time to respond to my email and offer some small compensation.

Do not buy from this company. - brown.brittanydawn

Do not buy from this company. My brand new Kona has broken down and left me stranded 3 times within the first 2 months of having it. The customer service is horrendous, they will not take accountability or do the bare minimum. They struggle to even provide a rental car. This is by far the worst experience I have ever had. I cannot believe this company allows an unsafe car on the road. Disgusting.

Thank you Shelley and Kent! - Jeff Kaplan

Thank you Shelley and Kent! They had everything done I had asked and went above and beyond with a clean and fixing trim that was loose that I had no idea about!

Horrible customer service experience after leasing. - Annie

Horrible customer service experience after leasing. Incompetent service agents/mechanics who suggested I change my brakes - at an exorbitant price - when they just couldn’t find the real issue. My brakes were still in excellent condition. - confirmed by another (more trustworthy) Hyundai dealer. Horrible customer service also from the sales team. They never ever return a phone call (even confirmed by sales reps from other dealerships). And when you show up in person not to purchase a car from them, you receive the worst attitude. They have no time for you. A bunch of dishonest, incompetent people.

Don't ever ever trust what they explain. - lee810rich

Don't ever ever trust what they explain. check all the documents carefully. words not same as papers

Took the money for diagnostics and wont tell me what - JK

Took the money for diagnostics and wont tell me what really the issue is. Just kept telling me to replace engine. Took my car hope and showed local mechanic and he fixed the issue for 350$. This location is fraud and liers. They intentionally broke valve cover gasket since Iasked for my car back.

What a terrible experience? - trinitygirl39

What a terrible experience?! My daughter purchased her 2021 Elantra here and it has had nothing but issues. She drove it off the lot and immediately had issues and it had to be returned for repair, we later found out that service did not really service it or do anything to certify the vehicle. Engine part issues, tires that were in the trunk were bald and not matching as she drove out with winters on. The car was in such bad condition on pick up that it had to spend an extended period of time there for the repairs. This is horrendous for an actual Hyundai Dealership where you expect the quality to be more superior than the "mom and pop shop" dealerships, but not in Bolton. We plan on reporting this higher up to Hyundai. This is dangerous and feels like a scam under the Hyundai brand. If you see a deal, you are getting what you pay for. You are better off driving along Highway 7 and finding a small dealership than buying from here.

Went in with a broken shock on 2 yr old Tuscon. - bob570dearborn

Went in with a broken shock on 2 yr old Tuscon. Was told ALL warranty work has to be approved by head office before parts ordered. Been waiting 8 calender days and no return call made to me regarding status. Ive called in 3 times during the 8 days. My advisor has been off for 4 of them I was told he will call me on Thurs. He did not call me. Asked for service manager. |Told he is in a meeting at 4.38 pm. Now told my advisor will call me on Saturday. Like hes called me before??????? Broken shock my fault. Very disappointed with lack of customer service and the long warranty deciding time. Will definately affect my next purchase.

the manager josh offered me $4500 for my used subaru but - browniegirl1

the manager josh offered me $4500 for my used subaru but then came back and said he had changed his mind and dropped it to $4000. he told me to come back on monday to turn in the car and pick up the chegue,i showed up on monday at 3pm , he said to me oh i didn't know you were coming in today. after waiting for 1/2 hr and he came to me and said oh we can't print the cheque today , i knew he was lying so he told me to come back on tuesday. i told him i couldn't come back on tuesday so i wanted my cheque today. he threw my car key on the table and said well i'll give you your car back. then he refused to give me my ownership back. he told me he didn't have it....he refused to give it to me. how the xxxx does this happen , josh's behavior was shameful and imature. this man clearly does not know how to treat women , is this a chronic problem at hyundai i think it is

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

After purchasing our used Santa Cruz from Roger the - discounttile

After purchasing our used Santa Cruz from Roger the vehicle had a slight noise, after bringing it in the service center Anil was absolutely amazing with checking out the issue and ordering the parts and a complementary car wash. Can't express how professional the entire staff was . Best experience ever. Thanks again Everyone. P.S. love the complementary cookies and expresso lol

I had a horrible experience at this location last I was - Shan

I had a horrible experience at this location last I was here which led me to switch Hyundai locations. Overall unacceptable treatment from management to dilute my situation last I was here. My engine gave out for a 2017 vehicle, I got it covered under warranty. Shortly after this happened I then had issues with my cadlytic converter (seems a little bit too aligned). The service representative and management told me this was not covered under warranty and I had to pay $3000 out of pocket for this, because I already got my engine covered. After switching locations, I was told the cadlytic converter is ALSO covered under warranty. When I was told this wasn't covered under warranty at Oakville location by management and the service department, I wanted my dad to speak with him and management said he would talk to my dad. My dad attempted to call him several times and he did not answer my dad-intentionally. Do not go to this location. Unprofessional service, misinformation to customers, and poor quality of service will find you here. Do yourself a favour and go to another location. Every time I went here there was a new problem with my vehicle- so dishonest.

Limped my wife’s pallisade in with all sensor lights on - MrD

Limped my wife’s pallisade in with all sensor lights on dash. Immediately service manager says oh it may need engine ?xxx took 2 1 week to find out it was faulty throttle body sensor and another week to get it into shop. Wife picked up car. Dent on passenger door and grease smudged on her ivory white interior. I emailed them. ! CRICKETS so I have had the pleasure of telling a few people that admire our car. Steer clear of collingwood Hyundai and will continue to do so

Courteous knowledgeable friendly staff. - Bacarlow

Courteous knowledgeable friendly staff. I would absolutely recommend them. All our questions were answered and we felt quite comfortable purchasing our new vehicle there. Thanks for your help.

On April 21 I went to Cooksville Hyundai for a routine - Henry P

On April 21 I went to Cooksville Hyundai for a routine service and winter tire swap. During the service, one of their staff damaged my Santa Fe by taking a turn badly and scraping it off the wall. The dealership promised to fix it but said they needed time to arrange for a loaner car. Long story short, It is June 6 and they have done nothing. The keep saying they have not been able to arrange for a loaner car. A car dealershipo can't find a car for me to use for something that was their fault????? Numerous emails, text messages and phone calls are not responeded to. It is like they do not exist. I have been there multiple times and get the same story that they can't find a car. Contacted Head Office and they are no better. They said they would contact the dealership to resolve the issue and get back to me in 3-4 days. Over a week later and not a word and they also do not respond when I try and get hold of them. Like my car but the customer service is a disgrace.

Ordered a 2025 Santa Fe Trend Hybrid in May 2024. - mikemandy

Ordered a 2025 Santa Fe Trend Hybrid in May 2024. it arrived as promised Oct. 2024. We were advised along the way of build & delivery date by Karan. Hamilton Hyundai dealership has a professional approach to customers wants & needs. Overall it was a very good experience.

2025 Kona Sport is a great SUV, but the Woodstock Hyundai - rice

2025 Kona Sport is a great SUV, but the Woodstock Hyundai Management team decided to add a few unwanted and unasked for options to the car PRIOR to making the deal. 3M Stone guard at $600, Electronic Corrosion Module at $2500, (get one on Amazon for $200), and Mud flaps for $225. They will also pressure you into extended warranties and something called total loss protection insurance for a mere $3000. Buyer Beware !!! Read the fine print on the purchase agreement, if given the chance. Better yet, bring your lawyer and mechanic along..............

Full of lie when you buy a vehicle from them saying oil... - Raj

Full of lie when you buy a vehicle from them saying oil change for free and tire change life time and warranty info full of lie overall customer experience bad and said rust proof but car is full of rust

Friendly staff, Darren in the shop looked after my car & - patty_sinclair

Friendly staff, Darren in the shop looked after my car & he was courteous. After checking my car out found nothing wrong.

In April we took car in for cooling system recall. - donnalankin

In April we took car in for cooling system recall. Last week we realized the air conditioner did not work. Took car to our own mechanic and found only 3 ounces of fluid in tank. Pressure tested tank and no leaks. Should have been 36 ounces. Cost me $180 for their mistake. Donna Lankin

We would like to express our sincere appreciation for the - jmdaoust

We would like to express our sincere appreciation for the individual assistance in the purchase of our new Palisade. While Ottawa dealerships are more serious and rushed, It has been our experience that Harmony Hyundai, while often busy, is much more friendly and customer-focused. It has been a pleasure dealing with them and has left us with a very positive impression of this dealership. Even when we ran into an issue, they were quick to advise us of the situation and work to quickly find a solution. We are happy that we decided to work with Harmony Hyundai rather than just work with dealers in Ottawa or Orleans. We look forward to a similar good relationship with their service department. They have made this large purchase a truly positive experience.

Trust and honesty are important when buying a car from - redlichmark

Trust and honesty are important when buying a car from any dealership. Unfortunately, after working with this dealership for over a week to buy a vehicle, I simply can't trust them and they have not been honest with their online listings. I dealt with Derek in Sales and the Sales Manager, Don. I can say with certainty that potential buyers can not trust the accuracy of the listings provided online. After trying to buy a 2024 Santa Fee which had only 6000km listed online, when it came time to purchase, the mileage was suddenly over 19,000km. The dealership offered me a $500 discount (for a 13,000km difference!?!) and the sales manager admitted that there are multiple errors on their website because they recently started working with a new company to sort out their online listings. How can potential buyers trust any information the dealership provides online? I spent over a week dealing with them and had multiple emails, texts and phone calls back and forth only to have all that time wasted. I can't say with certainty that there is a "bait and switch" happening here, but it certainly feels that way to me. Potential buyers, please do yourself a favour and look elsewhere. I'm so disappointed and frankly, angry.

The receptionist (Diane) was very helpful and very - Marilou Reiko

The receptionist (Diane) was very helpful and very friendly to me. Which I am very surprised when I got inside and started to tell her my situation. And she listened to me which I appreciated it so much. I wasn't sure, if they will entertain me or take me seriously. When I know that they take me seriously that is when I decided to buy your car. Tre Parke was also very helpful and very patient with me. I asked so many questions but he did it very well. The finance lady (Shestin) did the same too.

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

Just a shout out to Kathie Foster in particular (yes, the - peters

Just a shout out to Kathie Foster in particular (yes, the cat lady) who exemplifies what excellent service and commitment to the customer experience should look like. We had some problems with Hyundai Canada and Kathie came on board and championed our situation. I am not a very approachable person and don't like to have my personal space invaded. It's just who I am. Kathie got/gave a hug today. If the enormity of this is lost on you, then I can only try to understand.

This is in regards to CarMax Hyundai in Lindsay Ontario. - Steven Vince

This is in regards to CarMax Hyundai in Lindsay Ontario. Hyundai Canada, you need to do better. Avoid this dealership at all costs! Got a flat tire, called the dealership to see if it's covered under warranty, they said yes so I had it towed there. Confirmed with them it's under warranty at the dealership. Two days later I get a call saying the tire is on, but sorry it's not covered under warranty so it's going to be over $300. Then the manager Colin says he will give it to me at his cost which is $250 plus tax. After talking to another tire shop, I found out the cost of the tire is $185. When I asked the manager why the other tire shop was so much cheaper he responded with he has labour costs included in his price. He wanted to charge me labour for a job I did not give him permission to do. Omvic and consumer protection both said that in Ontario a dealership has to give you a estimate and get your permission before doing the work. They did neither. On top of all this while they had the vehicle for two days they didn't complete the recall that was on the vehicle even though I had asked them to. Avoid them at all cost!!! To the manager and sales person I dealt with, I expected better, I have purchased 3 cars from you in the last 18 months, I will never again so I hope you are happy with the $215 you got today in service.

Very good experience. - Camper

Very good experience. Dave answered all our questions and if he did not have the information he found someone who could answer our questions. Service department also very ready to help .