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Pathway Hyundai

1375 Youville Dr, Ottawa, Ontario K1C 4R1
Sales: (613) 837-4222
Service: (613) 837-4222
Parts: (613) 837-4222

Makes: Hyundai|Service Center
 
Excellent
93% Recommend

Overall Rating 4.6

263 Lifetime Reviews

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Pathway Hyundai
263 Lifetime Reviews

Hours: Closed

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Pathway Hyundai Info
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Reason For Visit
Sales (New)

"2014 Elantra GT"

Great Service - Was able to purchase a brand new car at a great price. Very personable employees - freindly, welcoming, knowledgeable, and non -pushy and open to negotiations while mainting integrity. Definitely worth a visit.

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Sales (New)

"Love my Sonata's"

This dealership is remarkable! We just received our 2015 Sonata Ltd. yesterday and we are very pleased. Pathway goes one step further to satisfy it's customers. This is our 4th Sonata bought from Pathway, Our first purchase was a new 2006 Sonata GLS, followed by a 2010 Sonata Sport Ltd. Then we bought a 2012 Sonata Hybrid, and now our 4th Sonata a 2015 Ltd. Buying 4 new cars from this dealership, they do things right!

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Sales (Used)

"got a great used car"

Came in with a list of wants and found the perfect used car that had everything I needed plus more. Julian was fantastic, he came up with payments ideas that worked perfectly for my budget and he worked hard to make sure I was getting what I needed for what I could afford. He showed me several varying options and went through each one giving me pros and cons so that I make an informed choice. I felt no pressure, no need to come up with excuses. Also, his patience, amazing. I was determined to ask every question under the sun twice, and he answered all with a smile 3 times.

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Sales (New)

"Tricked into coming in the door - Don't trust their word"

I shopped around for a Hyundai Accent for my mother in law and found her a great price at another dealership with 0.99 percent financing and called Bill to say thank you but no thank you for his help and that we would be taking our business elsewhere as another dealer gave us a better price. Bill then said he would match this price and this was then confirmed with his sales manager Paul. As this dealership is closer to home for us we went with Pathway and set up a meeting to come purchase the car the following day. I left my two young kids at home and took time out of my evening to go with my mother in law to sign the papers only to get jerked around by Bill and his manager Paul. They said they never agreed to 0.99 percent financing and were trying to squeeze another $800 out of my mother in law who is on a fixed income. Needless to say we walked out of the dealership and have an appointment to go to Myers Hyundai to buy her car. Very skeezy way of doing business - and do not trust their word on anything.

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Sales (New)

"Great Experience"

A wonderful experience from start to finish. Did not feel pressured at all. Was given all the information that I needed to make an informed decision. Knowledgeable, friendly and highly professional.

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Sales (New)

"relationship"

The people we dealt with were very positive and helpful. Originally, we were passed on to the business manager who said to contact her for any future dealings. We tried to contact her a number of times, but no response. We contacted the sales person, Devon, who handled our sales process to the end. Thanks Devon.

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Sales (New)

"Fantastic experience"

I came to Pathway because the majority of the Hyundai's I saw on the road had Pathway plate surrounds. I was not disappointed. I was greeted immediately upon entering. My sales representative, Mitchell Logan was great. As a first time new car buyer he was very attentive and made sure I understood all the important details. The stigma I had assumed was involved in purchasing a car from a dealer was non-existent - there was no pressure at all. Ian Currie, my financing representative was also fantastic, ensuring everything was crystal clear. Special nod to Corey and the gentlemen in the service department for their time and help as well. Thanks Pathway team for the awesome experience!

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Sales (New)

"Great overall experience for the purchase of my new car"

From the start to the end, I was extremely pleased with the excellent service I received. I was well taken care of, never felt rushed or pushed in something I didn't want. I would like to command the dedication that Sophie puts into her work. She certainly applies the principles to service excellence. A big thank to Keith also to make me feel that I got the best deal I could. I would highly recommend this place.

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"Great Experience with Sales."

Jason Kashin took the time required to ensure we were comfortable with our purchase. He listened to what we wanted and made helpful suggestions along the way. He took the time to explain the features of his car and compared them with the competition without putting them down. We enjoyed interaction with him and would certainly do business with him in the future. Overall our experience was very positive. One of the other sales person even gave balloons to our son.

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Sales (New)

"Straight Shooting Dealership That Listens To You"

My wife and I decided we needed a second car with our growing family commitments. We were considering a Hyundai so we stopped into Pathway to "kick the tires", so to speak. The moment we walked into the door, we were greeted warmly with a smile by Devon. We kind of had an idea of what model of care we wanted and Devon listened to us as my wife and I explained what we looking for (model, key features, etc.). He understood that we were pretty set on the Accent and not only got us a car almost immediately for our inspection, but took us on an excellent test drive. During the drive, Devon demonstrated the features of the vehicles that were important to us and didn't bother wasting out time on features that we did not have a need for. Devon focused on our key features during the test and answered every question we had about the Accent. In addition to Devon’s extensive knowledge of the Accent, my wife and were also impressed that Devon understood the value of our time and did not waste a moment of it by trying to sell us another vehicle or features we clearly were not interest in. With Devon's easy going nature and straight forward approach along with the value for options we saw in the vehicle, it was not hard to commit to buying an Accent that day. I was passed along to Ciara to set up the financing of the car as well as go over the many options that were available such as extra warranty and the like. Ciara carefully stepped me through each additional option, showed me the cost and explained what benefits each option had. Thanks to her assistance and insight, I did choose to add a few options that would give me a bit more peace of mind while I owned the vehicle. I don't know if I needed that much more peace of mind because the dealership has great hours for service (6 a.m to midnight), employs some of the top mechanics in the city and has plans to expand the number of bays in the near future. All in all, my wife and I were very satisfied with the experience we had with this dealership and the employees we interacted with. The great service we had during our shopping experience doesn’t end there. In the few days we had to wait for the vehicle to be ready, Devon contacted us to give us an update on how the process was going and to see if we had any questions or concerns. Even after we had taken possession of the vehicle, Devon followed up with us a few days later to see how we were enjoying it and to make sure we were one hundred percent satisifed. I would highly recommend this dealership to anyone looking for purchase a new vehicle and want to avoid high pressure sales tactics or insincere sales people.

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