Read Reviews Pathway Hyundai

Pathway Hyundai

Pathway Hyundai

1375 Youville Dr
Ottawa, Ontario K1C 4R1

Canada


(613) 837-4222

Pathway Hyundai
Manufacturer: Hyundai

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.7
  • Pricing:

    4.5

24-Month Rating

based on 196 reviews

4.7

4.7 out of 5

196 lifetime reviews

Pathway Hyundai

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Certified: Pathway Hyundai

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Pathway Hyundai has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Drive-In Service
Drive-In Service Express Service
Parts Store Free WiFi
Shuttle Service Parts Store
Television Pet Friendly
Vending Machines Shuttle Service
After Hours Drop-Off Television
Cable TV Vending Machines
Customer Lounge Area

carrollm9
5/22/2013 2:31:31 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julian  FerraraJulian Ferrara
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

Felt no pressure to buy. Julian was very good in allowing us the time to consider what we wanted. We have been researching Hyundai for over a year. We were Toyota customers for over 20 years. Recommend Phil Edmonston "Lemonade" as a reference for purchasing cars.

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RyanMcBride83
5/14/2013 9:23:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darrell Turner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

I still had about a year and a half worth of payments left on my 2006 Pontiac G6 GT. I had no intentions of purchasing a new vehicle but was curious about what options I had available. I have known Darrell about 3 years and had seen on his Facebook account that he worked at Pathway Hyundai. I reached out to Darrell and told him a bit about my situation; he invited me to meet with him so we could discuss things further. Darrell gave me some great options, including eliminating the remaining balance on my existing vehicle, and found me something I really was pleased with. The vehicle I ended up with, 2013 Sonata GLS, is exactly what I was looking for; I just needed to find it and have the situation unfold a specific way. Pathway Hyundai was able to meet my specific criteria for changing from my existing vehicle and at no time did I feel pressured to decide immediately. We took a reasonable amount of time (3 days) to consider the decision and reached a very fair agreement in the end. I greatly appreciate the way in which Darrell approached the entire experience; from a consultative, supportive position. Everyone involved was gracious and helpful; I highly recommend Darrell and the team at Pathway Hyundai!

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Marce6982
5/6/2013 10:47:55 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darrell TurnerDarrell Turner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

I recently purchased a used Hyundai Sonata from Pathway Hyundai. My experience was nothing short of exceptional. The salesman that I dealt with, Darrel Turner, was a friendly and welcoming one. His knowledge and ability to listen to our needs was fantastic which made our experience that much better. We even had the sales manager come out and introduce himself which is something that has never happened to us. Another thing that we found was a nice touch was the fact that they let us take the car for the afternoon. It is often very hard to tell from a 5 minute drive whether you're happy with the car, and Darrell understood that. He let us leave our car and go run our errands with the potential car. Great added service! Overall we had exceptional service at Pathway Hyundai from Mr. Turner. This is our second purchase from this dealership and with the service the way it is, we are bound to return.

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PHWigfull
5/4/2013 10:27:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julian  FerraraJulian Ferrara
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Pathway Hyundai:

Julian and his colleagues were always polite and professional. They were knowledgeable about the product and did not try to press a sale, making the parting of so much money a fairly easy experience

The OK rating for price is the one I would always give. I accepted the deal, so it must be OK.

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abab
5/3/2013 12:18:09 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julian  FerraraJulian Ferrara
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.7

My Review Of Pathway Hyundai:

Overall I obtained a 'fair' price for a 1 year old vehicle, all dealings where well handled, would buy again, Pathway/Julian are recommended. Overall I obtained a 'fair' price for a 1 year old vehicle, all dealings where well handled, would buy again, Pathway/Julian are recommended.

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heygirl537
5/3/2013 11:43:47 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julian  FerraraJulian Ferrara
Gordon JoyceGordon Joyce
Keith TiedtkeKeith Tiedtke
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

This is the 2nd Elantra I have purchased from Pathway Hyundai and there was no question that I was going back to Pathway when I was ready to trade in my car. Julian took me on a very fun and informative test drive and sold me on the car (which wasn't a tough sell because I love it). Keith made the numbers work for me. Both of them took the time to listen to my questions and concerns and were quick to get back to me with answers. Gordon from the servicing department has always been great to deal with so I know I will have no issues moving forward. I am a happy customer!

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vevo
5/1/2013 7:02:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darrell TurnerDarrell Turner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

I went in to Pathway Hyundai a few weeks ago and test drove a few cars. I then went to check out a few other brands and while I liked some of them, I ultimately came back to get the Elantra GT at Pathway. The other dealers, knowing it was my first car, took advantage of that fact and added a lot of extra fees. I really liked the Elantra and how the sales person treated me. I felt like I was getting the best deal possible and never felt pressured. Darrell (the salesman) made sure I got all the perks possible out of the deal and I drove away feeling very satisfied with the purchase, and to this day I still don’t have any inklings of buyer’s remorse. The after-sales service from the salesman was really good too; he called me the day after and the following week just to see if I was still enjoying the car. I thought that was a nice touch as most sales man just make the sale and move on. I did my research before buying the car and there’s a reason why Pathway is ranked one of the best dealerships in Ottawa. I usually never write reviews but felt compelled to in this case. Highly recommended.

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jmainville
4/30/2013 7:37:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julian  FerraraJulian Ferrara
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

Very good experience. People are friendly and helpful.

Not all my requirements were met, but I feel I was well served.


I'm still waiting for feedback regarding an issue with my previous vehicle the Tiburon regarding rust protection, but this has nothing to do with the Sales department.

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larabie4444
4/29/2013 4:14:39 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Julian  FerraraJulian Ferrara
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

Julian was very polite, reliable, easy to talk to, easy to deal with. He was honest. He took the time to explain everything. There was no sale pressure ay anytime.

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wilderness40
4/25/2013 2:51:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ian CurrieIan Currie
Zina MagennisZina Magennis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Pathway Hyundai:

After a terrible experience at Hunt Club Hyundai, it was a pleasure to deal with the team at Pathway. The game playing was at a minimum and they listened closely to my needs and delivered on what they promised.

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