I received a letter from Pathway Hyundai in Orleans, Ontario. The letter stated the following:
October Fall Factory Sellout. You and your vehicle have been hand selected!! Register Online and test drive, You will receive a $50.00 gas card! 5% Cash Back to a maximum of $2500.00
Those individuals that have been hand selected and RSVP will be given VIP STATUS for this event and will take priority, a Special gift will be given, as well, you will be entered to win an IPAD mini. Chances of winning will depend upon the number of RSVP responses received.
I accepted their invitation and I found that experience very annoying, waste of time and completely misleading.
Testing was very good, the two salesmen I dealt with were pleasant and courteous, but when it came to negotiating the price, I was shown a piece of paper that indicated different options of monthly payments with no figures on the price of the car or what they are offering me for my trade in. When I requested the details, I found the basis for the payment I was shown was the MRSP on the car that I am looking to buy with no cash back and what I believe was a very low price for my trade in. The salesman would not give a copy of the offer.
In addition, there was no cash back on the price of the new car, no gift was waiting and no gas card was given. This experience has left me quite dissatisfied and disgruntled it was a turn off for a customer who has been buying and recommending the brand for over 10 years.
I was completely put off with the experience that not only I will never deal with this dealership, but also never to buy another Hyundai.
I suggest to Hyundai Canada to examine the practice of this dealership to insure that they provide customers with full details of what they are buying and at what price and don't send misleading letters that they wouldn't honor.
Don't want to embarrass the salesmen I dealt wit because I don't believe it is their fault.
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