My Review Of Pathway Hyundai:
My clutch stopped working. After paying for an inspection, I was told I needed to replace the master cylinder. I therefore had the master cylinder replaced. Since work was being done on the vehicle, I opted to have the regular maintenance service done at the same time. A week later, the clutch stopped working again. I returned the car and was told that this time, the slave cylinder needed replacing. So I had it replaced. A week later, when I started the car, there was a loud screeching noise and a cloud of smoke started billowing from under the hood. When I had a look, I noticed that a belt had snapped.
At this point, I wrote the service manager (Dave Haldimand) to inquire about how these issues could arise. I was told that it was difficult to determine which cylinder (master or slave) actually needed replacing, that perhaps both originally needed replacing, or that perhaps the one broke after (or as a result of) the replacement. As for the belt, he didn't have an answer.
I wrote back pointing out that I had paid for an inspection (which admittedly was either not done or done incompetently) and wasn't satisfied with his answer. I also asked how it was possible for the belt to break given that it was (should have been) inspected during the routine maintenance I paid for. Again, either the work wasn't done or wasn't done properly. I also asked what the cost to have the belt replaced would be.
His reply was to offer a $100 discount. I wasn't satisfied since I had spent several hundred dollars on parts and labour, some of which wasn't necessary.
I wrote back explaining that I was a loyal Hyundai customer, that I had brought a number of customers to his dealership (both my parents, bought a Santa Fe and an Elantra, my brother, bought an Accent, and my closest friend, bought a Tucson, all on my recommendation) and that I expected a better explanation and resolution of the above issues.
It is at this point that he stopped communicating with me - ignoring my calls and emails.
Since then, I have shared my bad experience with friends, colleagues and neighbours some of which (Hyundai owners) have admitted having bad experiences with this same dealership. Those of us in the market for new vehicles have also taken our business elsewhere.
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