I normally do not write negative reviews but in this case - Anotherirritatedcustomer
I normally do not write negative reviews but in this case I felt that I must resort to this measure. My family and I reserved a 2023 Honda Touring from Honda Vancouver located at 850 Southwest Marine Drive in Vancouver, British Columbia.
We placed a $1000 deposit and we had stated that we would pay $75,000 in cash for the car. The car was going to arrive in August which was agreed upon. Salesperson MM, was our Salesperson for the purchase of the car. I had spoken with the Parts Department about purchasing running boards and they were going to give me 15% discount but they suggested that I speak with the Salesperson first who may offer a better discount. I called MM who in turn put me through to the Sales Manager, AS. When I spoke with Sales Manager AS, I stated that the Parts Department was going to give me a 15% discount on the running boards and since I was purchasing a new car would he be able to give me a better discount? Sales Manager AS raised his voice and very rudely stated that since I am giving you free floor mats, I am not going to give you a discount on the running boards. I called Salesperson MM to let him know that my family decided to cancel the purchase of the car because of the rudeness and unprofessional behavior of the Sales Manager AS. MM replied that I can go somewhere else to purchase the car without so much as an apology.
We contacted another Lower Mainland Honda dealer, Destination Kingsway Honda. Ping and Kevin went above and beyond to assist us with the purchase of our new 2023 Honda Pilot Touring. They were both professional and courteous with our questions and offered better discounts. We ended up paying less for the same car. We highly recommend Destination Kingsway Honda and we were more than happy to give them our business. They provided an extremely stress free experience and excellent customer service.
I will definitely not go to Vancouver Honda in future and I will say that this experience has shattered my trust in this dealer and I will not be going back for service, nor would I recommend them for purchase. I will be letting my friends and my family know about this experience. I have been to many other Honda dealerships but have never had such a bad experience. Vancouver Honda shows zero respect for its customers and there are other Honda dealerships who value customer service.
Apparently Vancouver Honda has not heard of the Honda commitment to service where they state that “Vancouver Honda aims to deliver exceptional customer experiences throughout the ownership journey.” The owners of Vancouver Honda, the Dilawri Group of Companies, should know that one of their dealerships do not follow their mission statement which is “to serve and is committed to building lifelong customer relationships by delivering memorable experiences and to deliver unparalleled customer satisfaction and are professional, ethical, honest, and accountable.”
I am asking for my $1000 deposit back since I am not paying for the rude and unprofessional behavior of the staff at Vancouver Honda. Clearly they didn’t want our business.
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