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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,572 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,572 reviews

April 30, 2024

My 2018 Camry XSE was making a weird sound so I took it up to Toyota of Hackensack. I have had my car serviced there many times before with nothing but great experiences in the past. They were able to diag More

by 201Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson (Service Manager)
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! First off, thank you for actually taking the time to leave us a review regarding your positive experience here with our service department. We are glad to hear that we were able to diagnose the issue quicky and quoted you a price under what another dealership quoted you. We appreciate your business! Thank you for servicing with us!

Helpful
April 29, 2024

I get the card back after the service dirty and bird dump on the car. More

by PRINCEME10
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We offer complimentary vehicle washes for service clients. You must request this service from your advisor. As for the bird "bump" the dealership is not responsible for local wildlife.

Helpful
April 28, 2024

Angel is very helpful. He help me look for the car that I needed. I really appreciated. More

by jklw04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear Angel was helpful during your purchasing process! We appreciate your business! Enjoy your new purchase!

Helpful
April 27, 2024

Angel and Armando are the best to deal with car shopping, thank you guys. k More

by MAITIN1203
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that both Angel and Armando made your purchasing experience as easy as possible. We appreciate your business! Enjoy your new purchase!

Helpful
April 27, 2024

service was good. will recommend others. Will recommends other to buy toyota and also to buy parts. More

by JS_PATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We certainly appreciate that you chose us for service! We appreciate your business! Thank you for servicing with us!

Helpful
April 27, 2024

Waiting time 3 hours 9. 00 am ti 12.10 pm . Tire rotation, engine belt and battery change. More

by ARBENPRIFTI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We appreciate that your service time was longer than expected. If your service was on a Saturday, wait times are longer than usual. Our service center faces more traffic during weekend hours since people are off from work. We apologize for the longer wait times and appreciate your understanding in this matter.

Helpful
April 27, 2024

The process of buying my truck was made very easy. There was not any crazy fee on the sale of the vehicle. More

by DOWARE58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pena
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that we made the process of purchasing your truck very easy! We thank you for your business! Enjoy your new purchase!

Helpful
April 26, 2024

I loved how Ana Mayers treated me and my family. She was patience with us and gave an excellent quality customer service my family is in love with the car and Im in love with my car. More

by Munozkiaurys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you loved how Ana and treated you and your family! We appreciate your business! Enjoy your new purchase!

Helpful
April 26, 2024

Purchase process itself was easy and painless, no complaints there. Melissa the salesperson was great to work with. However, a week after having the vehicle I noticed a small crack in passenger windo More

by JOLEJAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, if you had the vehicle for one week there is no way to pinpoint that the crack was there at time of delivery. The crack could have happened at anytime over the course of the week. Based on the estimated repair costs of $750, this does not sound like a small crack. This sounds more like the replacement of an entire window with labor. A crack that requires the replacement of the window would have been clearly visible at time of delivery. Yes, we understand that taking a new vehicle and having to repair something is not ideal, but these things can happen at any given time. We do appreciate that you allowed us the opportunity to sell you a new vehicle and appreciate your business.

Apr 26, 2024 -

JOLEJAR responded

This was a crack the size of a quarter that grew while waiting for a call back from a "service manager" that never came.

Helpful
April 25, 2024

The dealership and particularly Paulo made my car buying experience smooth and hassle free. Unlike the other nearby Toyota dealerships, Toyota of Hackensack understood what I was looking for and did not hit More

by CMINAYA2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paulo made your purchase experience hassle free and was respectful of your time. We appreciate your business! Enjoy your brand new Tundra!

Helpful
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