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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,624 Reviews
Call Service Center (201) 488-7777

1,624 Reviews of Toyota of Hackensack - Service Center

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April 30, 2024

My 2018 Camry XSE was making a weird sound so I took it up to Toyota of Hackensack. I have had my car serviced there many times before with nothing but great experiences in the past. They were able to diag More

by 201Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson (Service Manager)
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! First off, thank you for actually taking the time to leave us a review regarding your positive experience here with our service department. We are glad to hear that we were able to diagnose the issue quicky and quoted you a price under what another dealership quoted you. We appreciate your business! Thank you for servicing with us!

Helpful
April 29, 2024

I get the card back after the service dirty and bird dump on the car. More

by PRINCEME10
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We offer complimentary vehicle washes for service clients. You must request this service from your advisor. As for the bird "bump" the dealership is not responsible for local wildlife.

Helpful
April 27, 2024

service was good. will recommend others. Will recommends other to buy toyota and also to buy parts. More

by JS_PATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We certainly appreciate that you chose us for service! We appreciate your business! Thank you for servicing with us!

Helpful
April 27, 2024

Waiting time 3 hours 9. 00 am ti 12.10 pm . Tire rotation, engine belt and battery change. More

by ARBENPRIFTI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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Apr 27, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. We appreciate that your service time was longer than expected. If your service was on a Saturday, wait times are longer than usual. Our service center faces more traffic during weekend hours since people are off from work. We apologize for the longer wait times and appreciate your understanding in this matter.

Helpful
April 24, 2024

I was not satisfied with the service. My issue was not resolved and they made no effort to work with my and resolve anything. Not coming back here again. More

by DAVESLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Hopson
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Apr 25, 2024 -

Toyota of Hackensack responded

Hi Dave, sorry to hear that your issue was not resolved. If you could be a little more descriptive on what transpired it would certainly help us address your concern. Was it that the service department made an attempt to resolve the issue and was not successful?

Helpful
April 22, 2024

Nice people, very clean, on time, fast and good service, I'm so grateful and happy. More

by MILI2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the maintenance of your vehicle was respectful of your time. Thank you for choosing us for service. We appreciate your business!

Helpful
April 21, 2024

Excellent,and knowledgeable staff and courteous. The smell of coffee in lounge area is too much. More

by GHOUSUDDINMOIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Giordano
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was above and beyond your expectations. We apologize for the smell of coffee in the service lounge. Unfortunately, the coffee in the service area is quite popular! Thank you for choosing us for service. We appreciate your business!

Helpful
April 19, 2024

technician needs more training. couldn’t identify a between a tire plug and a ran over chewing gum. and as well as the assistance service coordinator who too does not know the dif More

by ism4455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, some service issue cannot be immediately identified or resolved if we cannot replicate the issue you are experiencing. We regret not being able to provide assistance in this matter.

Helpful
April 19, 2024

Toyota car is the best one to me & when the comes to me I will always deal with Toyota More

by AAGHA3612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you chose us for service. Thank you for your business!

Helpful
April 17, 2024

Several of those who serve are unfriendly. If we are Hispanic, then let's speak Spanish but it is not difficult for them. I speak English but I always ask for someone who speaks Spanish, the s More

by EDRARFLORES01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Carella
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Toyota of Hackensack responded

Thank you for your feedback, Mr. Flores. If I could make a request, please do not "tag" sales personnel for reviews intended for service. Diana Carella does not work in the service department. She works in the sales department. Second, what part of your service visit was below your expectations? The basic car wash we offer is a complimentary service we provided for customers that frequent our service facility. It is not meant to replace a paid car wash that is offered at a number of other car wash businesses in the area.

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