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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,639 Reviews

1,639 Reviews of Toyota of Hackensack - Service Center

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May 20, 2024

Sussana was great, not only did she explain to us the problem of the car but she also made us meet the mechanic who will do the job and better explain in detail what was wrong... it was expensive repair More

by MARIA.ACKERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sussana of Service Department
May 20, 2024

at the time, service was fine but I am not satisfied. my car now makes a great deal of noise and smells of burning. it sounds as if the new parts were not properly replaced. More

by LCROSS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Professional, courteous, and helpful. Appointments are easy to make. Work done in a timely manner. More

by Barbara7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was courteous, professional, and respectful of your time. We appreciate your business! Thank you for servicing with us!

May 17, 2024

Great service but waited almost two hours to get my tires rotated. It is usually quicker! Thank you! More

by SANDRATAVAREZ_36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

They were able to fit me in at last minute on a Saturday, and fix my car! More

by PAULS19344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department was able schedule you at the last minute on a busy Saturday. We appreciate your business! Thank you for allowing us to be your dealer of choice!

May 15, 2024

The staff is friendly, professional, and honest. Excellent service. I have been a customer for over 15 years. More

by ELBOOGIE422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hopson
May 15, 2024

Good service faster and profesional they fix everything with a kind actitud and professional attitude More

by TITASLOMEJOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024

Easy in and out for service and a recall. Always a good experience at this dealership and I have been using them for over 20 years More

by MAVL60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Susanna
May 12, 2024

This place is really nice service. The place is nice and clean. All the staff also friendly! More

by BEEHA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service staff were friendly during your service visit. Thank you for servicing with us! We appreciate your business!

May 11, 2024

The Toyota of Hackensack Service Center provided excellent service for my vehicle. I have no complaints. More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
May 14, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department provided excellent service for your vehicle. We appreciate your business! Thank you for servicing with us!

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