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Toyota of Hackensack
Hackensack, NJ
3,555 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,555 reviews
April 17, 2024
My salesperson, Jeff Canlas, was straightforward and down to business. Got me the vehicle I wanted. Came up from Maryland to buy. Worth my trip. to business. Got me the vehicle I wanted. Came up from Maryland to buy. Worth my trip. More
by nlink720
Employees Worked With
Helpful April 17, 2024
I really liked my salesperson, but the dealership dropped the ball regarding paperwork and I was unable to drive my car for a period of time due to registration issues involving paperwork required to registe the ball regarding paperwork and I was unable to drive my car for a period of time due to registration issues involving paperwork required to register out of state. This is probably not very common, but it made my experience terrible. I wouldn’t recommend buying from out of state. In state, I’m sure it’s fine. More
by nlink720
Verified CustomerEmployees Worked With
April 17, 2024
Several of those who serve are unfriendly. If we are Hispanic, then let's speak Spanish but it is not difficult for them. I speak English but I always ask for someone who speaks Spanish, the s If we are Hispanic, then let's speak Spanish but it is not difficult for them. I speak English but I always ask for someone who speaks Spanish, the service is very poor. car wash is bad More
by EDRARFLORES01
Employees Worked With
April 16, 2024
JP made my husband and my experience a great one! Very professional, knowledgable and thorough that he made us feel comfortable. He listened to everything we wanted/needed, didn't give us any kind o Very professional, knowledgable and thorough that he made us feel comfortable. He listened to everything we wanted/needed, didn't give us any kind of run around, very straight forward and made the process go smoothly! We are very happy! Hoping for more successful sales for him in the future! More
by sarahlglopez
Employees Worked With
April 15, 2024
The salesperson was super helpful and made the process as painless as possible. The finance department is horrible. The contact said nothing to me after turning down the extended warranty. I never received painless as possible. The finance department is horrible. The contact said nothing to me after turning down the extended warranty. I never received a full accounting of the price. Turns out I was charged double for sales tax. In addition, there were $1000 worth of fees that were not pointed out or noticeable at time of purchase. Charging $800 to handle "registering" the car is absurd. I would not buy another car from this dealership. More
by SecretCosts
Employees Worked With
April 12, 2024
Jeff is very responsive and easy to work with. We had a positive car buying experience as Jeff did not pressure us and found us a vehicle meeting our requirement. We had a positive car buying experience as Jeff did not pressure us and found us a vehicle meeting our requirement. More
by kimfam
Employees Worked With
April 12, 2024
Very caring for their customers. Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles Everything went smoothly. I highly recommend this dealership to all who are interested in Toyota vehicles More
by SATTWA.123
April 12, 2024
Thank you to the Toyota Team. My car issue was resolved and I got the car back in a timely manner. I appreciate the efforts of each member. My car issue was resolved and I got the car back in a timely manner. I appreciate the efforts of each member. More
by LGURNANI
Employees Worked With
All service team
April 11, 2024
Bought a Toyota Grand Highlander Hybrid. The team was professional and responsive. Price was fair. The team was professional and responsive. Price was fair. More
by joe4logan
Employees Worked With
Other Employees :
I believe it was Steve in Finance who was excellent.
