The BMW Store

Friendly greetings from all the staff, very welcoming and was taken care of really well. was taken care of really well. More

I received amazing service from the BMW Store Vancouver. I brought in my X5 for it's first servicing as well as the installation of a ski roof rack. Everyone is very attentive and detailed when explaining I brought in my X5 for it's first servicing as well as the installation of a ski roof rack. Everyone is very attentive and detailed when explaining the service and how the roof rack operates. They took the time to message me updates throughout the day which I really appreciated. Excellent customer service, top notch!! More

So far I don’t have any problems. Everything is all good. Thank you BMW.@Burrard. I appreciate the way you deal Us. love it. Thank you BMW.@Burrard. I appreciate the way you deal Us. love it. More

Very smooth and quick processing. I got my BMW 330I in just 2 visits. Very satisfied with the purchase. I also got some discounts from the dealer. just 2 visits. Very satisfied with the purchase. I also got some discounts from the dealer. More

Stella Fung has sold me 2 BMW in one year.smooth Stella Fung has sold me 2 BMW in one year. smooth transaction. great pricing, and fast delivery. Very happy with the dealership and my sales pers Stella Fung has sold me 2 BMW in one year. smooth transaction. great pricing, and fast delivery. Very happy with the dealership and my sales person. More

I bought two vehicles from the BMW store over 2017-2018. They failed to close an account properly. Left $420 outstanding, sent that account to collections, I found out 3 years later while looking at my Equi They failed to close an account properly. Left $420 outstanding, sent that account to collections, I found out 3 years later while looking at my Equifax report. To this day I still haven't been notified that I owe them money. Neither dealership nor BMW finance stepped up to set things straight. xxxx poor. More

Excellent service. I have been updated all the time about situation with my service and everything went smooth and easy. Thank you guys! I will see you at my next visit! situation with my service and everything went smooth and easy. Thank you guys! I will see you at my next visit! More

I’m on my second X1 from this dealer. The first lease I wanted to arrange for my family in Calgary to purchase because of low mileage. The dealer shipped it to Calgary after I returned it. It was in immacu wanted to arrange for my family in Calgary to purchase because of low mileage. The dealer shipped it to Calgary after I returned it. It was in immaculate condition. It arrived in Calgary with two torn tires and big dent in hood. Clearly damaged in transit, but because the dealer had not inspected prior to loading it in the transport, they tried to claim I’d returned it like that. Of course this didn’t make sense as they would have charged me when I dropped it off. Eventually they admitted what happened but still refused to make it completely whole. My family had to pay to replace one of the two tires. No one was able to explain why we had to bear the cost. The second issue is what is prompting me to write this negative review. The current X1 has had to be in the shop now three times because the software keeps failing. I have lost Car play and Bluetooth connectivity. navigation is gone and then for about 20 minutes I lost my speedometer. For 20 minutes I didn’t know if I was breaking the law. As it is Sunday I wrote the salesman Neil Shah - who surprising sent me a solicitation email at the one year anniversary of the 1 year lease of the new X1 - asking that he get a senior service supervisor to call me so I can look to have this resolved. His response; I have to book an appointment at me “local dealer”. Gee, really? My advice; if you never have a problem this dealer is as good as any. But if you have an issue you will wish you had gone somewhere else. We aren’t defined by our mistakes, but by how we respond to them. This dealership’s definition is deservedly bad. More

Service is trustable and low risk, giving technical advices and early warnings which is important, however time consuming was much longer than normal, and very high labour charges, expect improvements advices and early warnings which is important, however time consuming was much longer than normal, and very high labour charges, expect improvements. More

Happy with dealership/ service department. I always take my car for service there because I trust the service I get for my car. Convenient location to where I leave. my car for service there because I trust the service I get for my car. Convenient location to where I leave. More