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Southern Ford
Newport News, VA
1,346 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,346 reviews
May 02, 2024
My service advisor, Jon, was courteous and provided status updates to me about my truck’s status during the day. Although there were many recall fixes to be made, the service department was quick and f status updates to me about my truck’s status during the day. Although there were many recall fixes to be made, the service department was quick and finished my truck the same day. More
by DLSHRINER
Verified CustomerEmployees Worked With
Helpful May 02, 2024
Service was great. Little hard to find where commercial service was but they all were so friendly. Little hard to find where commercial service was but they all were so friendly. More
by JSanford
May 02, 2024
Service department very responsive to customers. Scheduling and completing service work is done efficiently and effectively. Scheduling and completing service work is done efficiently and effectively. More
by morello668
Employees Worked With
May 02, 2024
excellent service as always at Southern Ford. Jon Conway is so professional and courteous. been dealing with Southern Ford for years and will continue to do so. Jon Conway is so professional and courteous. been dealing with Southern Ford for years and will continue to do so. More
by rws13
Employees Worked With
May 02, 2024
The advisors are very friendly. I like the way they notify you if they find something that needs attention. The prices are given to help you decide if you want to have them take car I like the way they notify you if they find something that needs attention. The prices are given to help you decide if you want to have them take care of it now or later. More
by tachapman.2017
Employees Worked With
May 02, 2024
The service was fast this time. They forgot to give me a battery for my key and I had to wait because my representative forgot but another male representative just told me to wait They forgot to give me a battery for my key and I had to wait because my representative forgot but another male representative just told me to wait until the other person came back and because I waited so long another female representative went and got the battery for me and put it in my key so I did like the fact that the other male representative could not have assisted me but the female representative did and I appreciate it More
by TBIRDEN1213
Employees Worked With
May 01, 2024
I had no concerns about the entire process during purchasing of the car or requirements. purchasing of the car or requirements. More
by danielle.bogema
May 01, 2024
Personable,Thorough, Clear and understandable. Professional,Proficient, accommodating. Friendly, Respectful, humorous . Affordable,Reasonable,and satisfied. Professional,Proficient, accommodating. Friendly, Respectful, humorous . Affordable,Reasonable,and satisfied. More
by PLD
May 01, 2024
Very courteous, and helpful. It's always a delight to bring my Lincoln in for service. It's always a delight to bring my Lincoln in for service. More
by CHRTATER
Employees Worked With
May 01, 2024
The dealership was very helpful and were able to help and answer questions in a timely manner. answer questions in a timely manner. More
by Brittany J
