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Southern Ford
Newport News, VA
1,341 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,341 reviews
May 02, 2024
My service advisor, Jon, was courteous and provided status updates to me about my truck’s status during the day. Although there were many recall fixes to be made, the service department was quick and f status updates to me about my truck’s status during the day. Although there were many recall fixes to be made, the service department was quick and finished my truck the same day. More
by DLSHRINER
Verified CustomerEmployees Worked With
Helpful May 01, 2024
Very good service and fairly quick service calls. Only had 2 service calls but both have been pleasant and fairly quick. Only had 2 service calls but both have been pleasant and fairly quick. More
by ramblingmando
May 01, 2024
I had no concerns about the entire process during purchasing of the car or requirements. purchasing of the car or requirements. More
by danielle.bogema
May 01, 2024
The dealership was very helpful and were able to help and answer questions in a timely manner. answer questions in a timely manner. More
by Brittany J
May 01, 2024
Oliver,Joe,& Guy are great. Fast easy process. They’re there to help you very step of the way. Answers any questions you have. If financing they’ll try to get the best rate poss Fast easy process. They’re there to help you very step of the way. Answers any questions you have. If financing they’ll try to get the best rate possible. IF YOURE LOOKING FOR A NEW RIDE LOOK FOR THESE THREE GUYS!! More
by tory_scarlett_07
May 01, 2024
Very quick and professional. Got the job done the same day I called to make the appointment Got the job done the same day I called to make the appointment More
by wmroman_33
Employees Worked With
May 01, 2024
Personable,Thorough, Clear and understandable. Professional,Proficient, accommodating. Friendly, Respectful, humorous . Affordable,Reasonable,and satisfied. Professional,Proficient, accommodating. Friendly, Respectful, humorous . Affordable,Reasonable,and satisfied. More
by PLD
May 01, 2024
Very courteous, and helpful. It's always a delight to bring my Lincoln in for service. It's always a delight to bring my Lincoln in for service. More
by CHRTATER
Employees Worked With
April 30, 2024
Service department is ok but they don’t trouble shoot properly. The way they diagnose a problem is unreal. However they do good work in most areas. They are also pretty polite. properly. The way they diagnose a problem is unreal. However they do good work in most areas. They are also pretty polite. More
by busywoman03
Employees Worked With
April 30, 2024
I had a great experience this last service visit. Alicia Chapman was an outstanding service rep. I want her to handle my future services from now on. I usually have to stand in front of service de Alicia Chapman was an outstanding service rep. I want her to handle my future services from now on. I usually have to stand in front of service desk for a long time while service people look at me like I am invisible.... Not Alicia - she called me up immediately and got me taken care of appropriately. Give her a promotion and raise. More
by JOHNSONJC123
Employees Worked With
