Southbank Dodge Chrysler LTD

Pleasure to deal with From start to finish the effort and attention to detail made my buying experience a pleasurable one. I felt that the money I spent was justified by no From start to finish the effort and attention to detail made my buying experience a pleasurable one. I felt that the money I spent was justified by not only the reputation that the jeep wrangler has but also by the staff that assisted me. Hopefully this type of service that was provided does not go by the waste side in the future.... It would be a shame. More

Solid RAM Dealerhip Recently after several months of identifying a truck I felt met my needs, I visited 2 dealerships who had almost identical machines. The contrast and Recently after several months of identifying a truck I felt met my needs, I visited 2 dealerships who had almost identical machines. The contrast and styles of the two adjacent dealers was remarkably different. The first dealership wasted about 2 days of my time and could not arrive at a deal since I had a trade-in, and they did everything to discredit its value. No one there could make a decision and the staff were uneducated in the vehicle they were selling. Next week, I perused the net and found an identical machine existing at Southbank Dodge. I examined the machine at my leisure and when I found it was exactly as ADVERTTISED I was greeted by Cam who knew the truck intimately in terms of its options and details, and even mentioned a shortcoming. We had a test drive where again he knew every feature of the machine I was not completely familiar with. The experience became even more professional at Southbank. Without pressure he asked me if I was interested. I indicated this machine met my expectations. Pat Butler then gave me an appraisal on my machine without any hesitation he had a value and this guy knows his stuff. We negotiated a reduced price on their RAM and within 30 minutes had consummated a contract with very fair value to both parties. There was to and fro and fairy tales on expectations. Just a solid business frame work and then I made a nominal deposit with Ala who did a remarkable job of explaining all the intricate details of this transactions and obtained financing at the best rate possible. Being fastidious on my maintenance I later asked for a synthetic oil change as I do not use mineral oil and the complied and provided plates free of charge whereas they could have easily asked for this cost. I could go on and on, and being an engineer most of our types are very inquisitive on details, quality and performance. Without a doubt, this is the premier Dodge and RAM dealership in Ottawa with Metro a close second. The rest (including my experience a week before) are not up to par, and I would recommend this dealership, and cadre of professional to anyone searching for a quality vehicle with management that can make a decision and not consume your precious time on gamesmanship and beurocratise. More

Outstanding Customer Service South Bank Dodge/Chrysler’s extensive vehicle inventory is what initially attracted me to the dealership but ultimately it was the sales team’s excell South Bank Dodge/Chrysler’s extensive vehicle inventory is what initially attracted me to the dealership but ultimately it was the sales team’s excellent customer service, professionalism, teamwork, unbeatable pricing, and low-pressure sales approach that made my recent purchase of a 2015 Challenger the most enjoyable new car purchase – ever! For example, if my sales representative was busy with another customer, other sales reps were eager to answer questions and ensure I was taken care of. Kudos to the management team for fostering teamwork in the workplace. Their customer service transparency certainly impressed me. When I was just about to close the deal, I discovered a small dent in the passenger door. The sales manager skillfully averted the potential deal breaker by reassuring me that it would be fixed 110%. And sure enough, they exceeded my highest expectations. I have to admit, it took a lot of trust to gamble with the appearance of my dream car. But when I took delivery of the vehicle, the door was flawless. In short, I will confidently buy another car from South Bank Dodge/Chrysler and highly recommend them. Ask for Rami, Kevin, and Clayton. You won’t be disappointed. Ed G. More

2nd purchase here - still great! My husband and I were looking to replace our 2004 Jeep with a newer model, but used. We saw what we were looking for in Southbank's inventory, and ca My husband and I were looking to replace our 2004 Jeep with a newer model, but used. We saw what we were looking for in Southbank's inventory, and called to arrange a test drive. We had bought our 2004 Jeep with Brandon's help, and he was there again to give us the test drive, and research our questions about what we required on the vehicle. We quickly struck a deal - painlessly! We were very pleased that our second transaction here was as pleasant and uncomplicated as the first. More

Made Life Easy!! I was recently in a car accident and needed to replace my vehicle which was a write off. Brandon had sold us the previous vehicle so I called him up a I was recently in a car accident and needed to replace my vehicle which was a write off. Brandon had sold us the previous vehicle so I called him up and he took care of us right away. He found us a vehicle that suited our needs to a tee. He set us up with Clayton who took care of all the paper work as we were dealing with insurance companies etc. He made the transition into the new vehicle as seamless as possible. I cant thank them enough for taking care of us and in such a timely manner. From the day of the accident and having to deal with all the insurance issues we had out new vehicle in 12 days!!! Thank You!!! More

First time experience at southbank dodge was excellent! Cam Keenleyside took the time to go through the truck that I was interested in. He was very thou rough and professional, and very friendly. I never f Cam Keenleyside took the time to go through the truck that I was interested in. He was very thou rough and professional, and very friendly. I never felt rushed and was able to talk to him easily. More

best price in town Walking in to SouthBank Dodge I was greeted by a salesman that i do not recall the name of who helped me for about 5 minutes (10 but he was always lea Walking in to SouthBank Dodge I was greeted by a salesman that i do not recall the name of who helped me for about 5 minutes (10 but he was always leaving me to see other employees for some reason) who later passed me on to a salesmen named Tyler. This new sales guy was Very knowledgeable about the vehicles and helped me get the information i needed.I test drove a Ram 1500 5.7 Hemi and fell in love with it. After test driving over 5 vehicles from other dealerships and having to deal with sleazy pressure tactic sales reps, all i can say is Tyler was able to up-sell me a vehicle $5K over my initial budget by staying friendly and professional. I was really happy with my Truck and because of the excellent service and attention that Tyler showed to me in what i was looking for in a vehicle, I was going to recommend all my friends and family to go to South Bank for there next purchase. we did have one small hiccup with logistics but Kevin rectified the situation promptly. I would like to thank the Southbank team for there help. Satisfied customer Sebastian. More

Boxing day Good sales experience. First offer to keep me there was too good to be true. But in the end I got what I wanted at a reasonable price. Good sales experience. First offer to keep me there was too good to be true. But in the end I got what I wanted at a reasonable price. More

Purchase of new Dodge Dart Our purchasing experience with Patrice Verret was excellent. He was very friendly and demonstrated he would go above and beyond what was expected to Our purchasing experience with Patrice Verret was excellent. He was very friendly and demonstrated he would go above and beyond what was expected to provide great customer service. He was ready to drive to our home half an hour away to deliver us the second key to the vehicule which was not given to us at delivery. (Patrice did not deliver the car to us, as he wasn't at work that day). Delivery of the vehicule on the other hand, was not the greatest. After signing the final paperwork, another salesman handed us the manual, the key (only one, being told in the beginning there was just one?, no real effort made to find the second one) and we were basically sent on our way, with no inspection of the vehicule, no description or demonstration of any features in the car, or even being asked if we had any questions. Had Patrice been the one to deliver the car, I'm sure the overall experience would have been great. I would recommend this dealership for its large inventory of vehicules, and specifically Patrice as a salesperson. More

Best Experience Yet I have purchased many new vehicles over the years but this was by far the best experience yet. I dealt with Decio to begin with, first by email, then I have purchased many new vehicles over the years but this was by far the best experience yet. I dealt with Decio to begin with, first by email, then in person. His first price was way better than what I was seeing from other dealerships. I dealt with Brandon for the test drive and to finish up with the paperwork. Surprise...no backroom discussions with the Manager, no coming back saying that he needs another $2K, just a face to face discussion about what they needed to do to make the deal, and when I told them, they said...OK! Really! Total time, about 30 minutes including the test drive. Then off to Al for the paperwork, and again absolutely no pressure to purchase anything additional. 2 days later, an on-time pickup of my new 2015 Jeep Rubicon Unlimited. First time I have purchased a vehicle where the total experience was absolutely great. Would definitely recommend! Lionel More