Dealership Experience
21 yrs, 3 mos
Industry Experience
22 yrs, 3 mos
140 Reviews
Write a Review140 Reviews of Brandon Dallaire
April 30, 2024
I don’t know where to start with everything that we’ve been through with this place. We purchased a 2015 Jeep at the end of 2021 and went through MONTHS of trouble. We paid a significant amount extra to h been through with this place. We purchased a 2015 Jeep at the end of 2021 and went through MONTHS of trouble. We paid a significant amount extra to have undercoating done upon purchase, only for them to not do the undercoating. Which meant having to bring the vehicle back in for service. I had been dealing with our advisor for this and had an appointment booked to drop off and a rental promised. Show up for my appointment, no one knew I was coming, and they had no rentals available. Advisor of course wasn’t around to help. After getting it sorted the vehicle was left to get the undercoat. Come back the next day to pick up the Jeep, undercoat still wasn’t done. Advisor was ignoring my emails at this point so I had to reach out to a manager. Very long story short, we never did get that undercoat done. Fast forward to today, the engine blows. Luckily upon purchase we were given a lifetime warranty on the engine as long as all oil changes were done at an authorized mechanic/oil change business and we had the receipts. Now, we live far out of town so we checked multiple times with our advisor that the warranty is still valid as long as we have the changes done at an authorized business. I wish we had recorded our conversation. We call Southbank today to be told we have NO warranty as we haven’t brought the vehicle in to them for each oil change. Being ABSOLUTELY LIVID is an understatement. First of all our advisor should be fired on the spot with all the screw ups and lies we’ve had to endure. If we were told we had to bring the vehicle in for service only at Southbank to honour the warranty we absolutely would have! We are more than capable of changing the oil ourselves and yet we have been spending way more money brining it in to have it done for this reason alone. Now we have to replace the engine on a vehicle that’s only 9 years old that we only bought 2.5 years ago that has far less than 200,000 km. This place is run by xxxxxxx and is an absolute xxxx show. I’ve never had this many problems from one purchase before and I wouldn’t tell my worst enemy to buy a vehicle from here. More
Other Employees Tagged: Bill Morrison, Terry Kinsella
April 21, 2024
Southbank is incredible! From the front line sales team, to the service department. I’ve been to many dealerships and nothing compares to Southbank. Your not just a customer From the front line sales team, to the service department. I’ve been to many dealerships and nothing compares to Southbank. Your not just a customer there, they treat you like family. More
Other Employees Tagged: Madeleine O'Neil, Daniel O'Neil, Christopher Desjardins, Tyler Parker, Simon Mertick
April 10, 2024
Great service today . Dan was great service tec hab my van for oil change in and out in the time he told it would be done. 5 star for Dan Dan was great service tec hab my van for oil change in and out in the time he told it would be done. 5 star for Dan More
Other Employees Tagged: Madeleine O'Neil, Daniel O'Neil
February 01, 2024
The experience was great from when I walked in to the final purchase of my replacement vehicle for the one that was recently stolen. final purchase of my replacement vehicle for the one that was recently stolen. More
Other Employees Tagged: Christopher Desjardins, Simon Mertick
January 22, 2024
Amazing and fast service. I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in I was in for oil change the previous day and needed a repair done and got appointment literally the next day Friday early in am.. Madeline got me in super early. When I arrived I was again greeted by Tyler and Dan and Madeline. All ready to get my Jeep checked in and serviced. Tyler verified my appointment and got me in the system. While my Jeep was get repaired he also gave me some prices on future tires and things I asked about.and new side rails bumpers etc.. and Dan also assisted in suggestions on upgrades to my Jeep and future repairs to make it last longer. Madeline always smiling and making sure I was comfortable and if I needed anything in waiting room. She also checked up on my jeep few times to see how long it would be..and jet me updated. While I’m waiting room Emily also approached me and asked how I was doing and if I needed anything or assistance.. it didn’t take long before my Jeep was ready. Tyler came in and smiled and said “MR pruner your Jeep is ready And explained all that was done. On the way to pay rod and rj passed by me and both greeted me and also asked if I needed assistance. Repairs were done perfect and I’m very impressed with the speed and accuracy and amazing work that your staff and technicians do Tyler Dan RJ Madeline Emily and Rad and Brent and entire staff are amazing. They all are ready to. Assist me when I’m there and it’s very rare to see this amazing service anywhere. Most places you go you are just a number and treated as such. But at southbank the entire staff is more like a family team and it feels great. I drive all the way from brockville just to come to southbank because of the great quality of service. And I refer all friends and family Thank you southbank 👍😀. Adam pruner More
Other Employees Tagged: Peter Lafrance, Madeleine O'Neil, Daniel O'Neil, Christopher Desjardins, Mike Thomas, Leah Maheux, Tyler Parker, Rod Brand, BRENT RODGER , Rj brand
December 12, 2023
The team at Southbank Dodge always go above and beyond for me. I’m happy to be a lifelong client. for me. I’m happy to be a lifelong client. More
Other Employees Tagged: Ala Alqasem, Madeleine O'Neil, Daniel O'Neil
November 25, 2023
Always greated by professional staff. Dan in service is great! I am a repeat customer and will continue in the future. Dan in service is great! I am a repeat customer and will continue in the future. More
Other Employees Tagged: Madeleine O'Neil, Daniel O'Neil
October 04, 2023
We purchased a Jeep from Brandon 6 months ago and knew we had to go back to him to purchase a truck. Brandon was wonderful and knew exactly what we were looking for. He found us the perfect vehicle that day. had to go back to him to purchase a truck. Brandon was wonderful and knew exactly what we were looking for. He found us the perfect vehicle that day. Huseyn was a pleasure to sort out the financial side of things. We did not feel pressured to purchased anything but instead felt like he was looking out for our best interest and offering things that we actually needed. We’ll definitely be going back to Southbank in the future for any vehicular needs. We’ve been recommending Southbank Dodge to all our friends and will continue to do so! More
Other Employees Tagged: Huseyn Huseynov
September 08, 2023
Excellent service and Outstanding customer care. The purchase of my replacement Gladiator was very enjoyable and due to the care and attention to detail That Brandon Dallaire provided it has made th The purchase of my replacement Gladiator was very enjoyable and due to the care and attention to detail That Brandon Dallaire provided it has made this purchase very enjoyable and that I know will be a future enjoyable experience for future service and support. My previous Gladiator was stolen and throughout this whole process with the delays from the Insurance, not once did anyone let alone Brandon think that I was not be honest for this purchase. Brandon and Ala AIQasem showed excellent support and ensured that the options I requested to equal my stolen Gladiator on this new Beautiful machine were done and this has provided sanctity and enjoyment with driving my new Gladiator and that I know that my future service requirements will be taken care of with ease as per my previous Machine. Keep up the excellent work as Brandon is a dedicated Sales Manager who constantly demonstrates that he cares about his clients, and is a most excellent representative of South Bank Dodge Jeep. Danny Krauskopf More
Other Employees Tagged: Ala AIQasem
August 17, 2023
What an absolutly fantastic place to purchase a car and have the service done at. I was blown away with how helpful Brandon Dallaire, Troy Charlebois, and Simon Mertick were when I just recently traded in have the service done at. I was blown away with how helpful Brandon Dallaire, Troy Charlebois, and Simon Mertick were when I just recently traded in my cars and bought a Dodge Challenger Hellcat. They guided me along the way with my end of the responsibility's when buying a car and made sure that all of the requests I asked for on the car I purchased were fulfilled Before delivery. The predelivery inspection process was super thurough, Being performed by the mechanic Samual Barclay, who checked that everything was in tiptop shape, keeping me up to date and listening to my concerns. Christopher in finance was very helpful with getting me the exact warrenty that would suit me and my car perfectly and also getting a pretty darn good finance rate for me. Southbank Dodge , Jeep and Chrysler have a lot to be proud of, they have been taking care of me and my cars for years now, With Tyler Parker in service always listening to my requests and getting the job done on my Chrysler 300C, Chrysler Aspen and now my Dodge Challengers. I am glad that I such a great place to go to for my vehicle needs. thank you people, Wolfgang Schulz. More
Other Employees Tagged: Madeleine O'Neil, Daniel O'Neil, Christopher Desjardins, Troy Charlebois, Tyler Parker, Rod Brand, Simon Mertick