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Shottenkirk Ford Granbury - Service Center

Granbury, TX

4.4
690 Reviews
Call Service Center (682) 498-8337

690 Reviews of Shottenkirk Ford Granbury - Service Center

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May 13, 2024

Very professional and courteous staff. Service manager kept me updated on the progress of the work being done on my truck Would highly recommend! More

by djem1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jewett
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May 14, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 12, 2024

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Cates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Curtis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

Helpful
May 11, 2024

My very 1st visit and was very impressed by the service advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick a More

by TEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Jewett, Tyler Duncan, ERIC new service manager John GM and Dealership Receptionist
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May 13, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

Helpful
May 09, 2024

Friendly and fast service. Appreciate their quick turn around. Very happy with the work performed. More

by Ang
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in Service Department
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May 10, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

Helpful
May 06, 2024

Good guys just a little slow process. Had to wait 2 half hours to get my vehicle More

by BECCAIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Mooney
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Shottenkirk Ford Granbury responded

BECCAIREZ, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

Helpful
May 05, 2024

Great service, very reliable. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. More

by RYANNIKZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendell Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Shottenkirk Ford Granbury responded

RYAN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

Helpful
May 03, 2024

She was amazing and worked with me getting my vehicle repaired. She also helped w/ rental and loner. Great service. More

by CHADALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Shottenkirk Ford Granbury responded

CHADALY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 02, 2024

Tyler did an outstanding job with both our vehicles. He was able to get both done in one morning. More

by MROUTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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May 03, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Helpful
May 01, 2024

Brought pickup in for large screw in tire Did service for free due to road hazard warranty and was in and out fast More

by teresadkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Holtzinger
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May 02, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
April 30, 2024

We purchased a used car for our daughter. It turned out it had a mystery leak that left the back seat soaking wet. Shottenkirk graciously took the vehicle back and fixed it like new. They More

by jameskelly0495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Wofford - General Manager
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May 01, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

Helpful
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