Richmond Subaru

A very positive experience Edwin Slater was friendly, helpful and thoroughly dealt with all the questions I had regarding different models. I chose the 2917 Forester and am del Edwin Slater was friendly, helpful and thoroughly dealt with all the questions I had regarding different models. I chose the 2917 Forester and am delighted with it. More

Fair Deal I just bought my third Outback from Richmond Subaru. Ben De Jesus was excellent to deal with and in the end I was given a very good price. I just bought my third Outback from Richmond Subaru. Ben De Jesus was excellent to deal with and in the end I was given a very good price. More

Positive Experience - Took the Stress Away This is the third new car I've bought, and my first Subaru, and it was the first time I felt like I got a really good deal, without any compromises fo This is the third new car I've bought, and my first Subaru, and it was the first time I felt like I got a really good deal, without any compromises for what I wanted. Before I went to a dealership I did all my research and I knew exactly what I needed, what I was willing to pay for that. I had already dealt with another dealer, who had given me a great price, but just didn't leave me feeling very good. I went into Richmond Subaru in the off chance of seeing what they might be willing to do, but with very little hope. Wow, it was a completely difference experience. Jackie listened to what I wanted, and made no effort to upsell me, or add on additions I didn't need. The negotiation was an easy process, and they recognized my fair counter offer and the margin I was including for them. They then went out of their way to get the exact model and colour of car from well into the interior, despite their increased cost. This is a dealership that recognizes that the sale is the beginning of the relationship, not the end, and they're willing to take a hit so you're happy and going to come back to them for your service. More

positive, friendly Staff most helpful unlike Langley experience yesterday. Informative, not pushy. Test drive with Austin in the back much more useful than just driving Staff most helpful unlike Langley experience yesterday. Informative, not pushy. Test drive with Austin in the back much more useful than just driving by ourselves. More

Great Experience and Service I had spoken with a few other Subaru dealerships in the Lower Mainland and when I called Richmond Subaru, Edwin went out of his way to help me find th I had spoken with a few other Subaru dealerships in the Lower Mainland and when I called Richmond Subaru, Edwin went out of his way to help me find the vehicle I was looking for. The service at the dealership was excellent and efficient. I appreciated the time Edwin took with me to explain all the features of the car and his personable approach. We are so so excited to about our Forester and can't wait to take it on adventures! Thank-you! More

Worth the extra drive Came to the richmond dealership after a poor experience with another dealer in the area. The team here and Ben were responsive, flexible and helpful a Came to the richmond dealership after a poor experience with another dealer in the area. The team here and Ben were responsive, flexible and helpful as we worked through a few options. It was well worth the extra drive! More

Knowledgeable and Experienced I remember I had not decided to buy my Subaru yet until I met Ben, who is an experienced salesman. He really listened and understood what I wanted for I remember I had not decided to buy my Subaru yet until I met Ben, who is an experienced salesman. He really listened and understood what I wanted for my next car, then gave an outstanding advises on the car that best met my expectation and budget. More

Our experience. Outstanding assistance from sales associate Robin Soon. Very courteous and knowledgeable. Explained all features of Crosstrek in an easy to understan Outstanding assistance from sales associate Robin Soon. Very courteous and knowledgeable. Explained all features of Crosstrek in an easy to understand, friendly manner with no pressure. More

It was great Edwin got me a good price quickly. Unlike other sales reps, Edwin listened to what we were saying. He played the "I have to ask my manager" game well, Edwin got me a good price quickly. Unlike other sales reps, Edwin listened to what we were saying. He played the "I have to ask my manager" game well, and in the end we're very happy with the car. More

Welcoming and knowledgeable These days when shopping for new car one can find so many resources online that you pretty much go to dealership for finalizing color and stock. Same These days when shopping for new car one can find so many resources online that you pretty much go to dealership for finalizing color and stock. Same thing happened in my case I did my research and decided to get WRX. So looked for closest dealership in my area and I briefly stopped by two Subaru dealerships in Vancouver for Test drive. Perhaps both product specialists in both dealerships had a long day, their interactions were rather lukewarm. Most surprising answer I got from both dealerships is that they don’t give WRX for test drive. Come on who will buy the car without test driving. Then I called Richmond Suburu to see if they allow test drive, my call was transferred to Edwin. Edwin was like yes off course can test drive. Then after the test drive there was never a pressure from Edwin to purchase the car. After few calls here and there from him, but I was held up on few other projects so buying car was secondary to me. After close to two months again during this time I never got those typical sales call saying when are you planning to buy. I myself called Edwin saying I am ready to buy the car lets have a deal as I was trading in my old car. Edwin got his sales manager Mathew to talk about my trade in option. Initially offer I got was no where close to my expectation but Edwin did ask if I had any number in my mind after giving that out, Edwin went to Mathew to work around to meet my requirements. Finally they were able to get me something that was in my budget. Model I was looking was not able in stock so Edwin asked me to wait for close to month before I can get my choice. Usually most sales person will try to over promise to close the deal but Edwin never did that instead he was able to get me my car in less then 12 days. I was so amazed to see my car to be here in less than what was promised. Finance Manager Fraser on the day of delivery was very helpful and patient in answering my questions regarding finance and Warranty. Fraser made sure I understand every part of the warranty and also benefits of it. It was busy day at the dealership as they had many cars delivery but Fraser never rushed me though. Great job guys. Keep up the great team work. I am really happy to deal with you guys thanks. More