Ontario Hyundai

A great shopping experience! Who likes buying a used car? I do, from Ontario Hyundai! I was fortunate enough to meet Frank. This guy is a calm, no pressure, straight shooting guy. Who likes buying a used car? I do, from Ontario Hyundai! I was fortunate enough to meet Frank. This guy is a calm, no pressure, straight shooting guy. He listened to what I was looking for, made excellent recommendations and then followed through with his commitments. Coudn't ask for better service and a great buying experience from a stand up dealership employing great staff! Thanks Frank! I will send as many people I care about, to your dealership, when they are looking for a vehicle. Why? Because you and your dealership Rock! Thank you so much for being a great guy and renewing my faith in the car industry. My next new or used car will be bought at Ontario Hyundai. You can bet on it! More

Great Customer Service We recently purchased a 2017 Elantra GLS from Ontario Hyundai and cannot say enough about the exceptional service provided. Frank D. was knowledgeable We recently purchased a 2017 Elantra GLS from Ontario Hyundai and cannot say enough about the exceptional service provided. Frank D. was knowledgeable and helpful, without the pressure, and took care of us promptly in our visits to the dealership. He made our first new car buying experience a great one. Would recommend to anyone out there looking to purchase a vehicle! More

Excellent service from the get-go. Being from out of town (two and a half hours north of Whitby), my wife and I while driving by the dealership thought we might 'check it out'. Shahbaz Being from out of town (two and a half hours north of Whitby), my wife and I while driving by the dealership thought we might 'check it out'. Shahbaz greeted us and was extremely helpful with our spontaneous choice to look at cars, we had no previous experience with Hyundai.. Surprisingly, we felt no pressure. We were left to digest the information and free to ask any questions. We appreciated his warmth and friendliness and because of his patience and willingness to be informative, we were able to make our decision to purchase the car which we were eventually interested in. Going through the steps to finance etc. were pleasant and found the others involved in helping us just as friendly and helpful as Shahbaz. Great experience all round and would have no problems in recommending this dealership to family, friends or others. More

Another terrible 'Free' oil change experience. I thought I was getting such a good deal with 'free' oil changes for 5 years when I purchased my 2013 Elantra...what a disappointment! Every time I go I thought I was getting such a good deal with 'free' oil changes for 5 years when I purchased my 2013 Elantra...what a disappointment! Every time I go in (which I let slide to every 6 months because I don't want to have to deal with them!) They try and bully me into services that are not neccessary. It has gotten to the point where I make hubby go because they don't seem to pressure him in the same way! I swear they take advantage of my lack of automotive knowledge and threaten about warranty voids that we have found to be untrue. On top of all that it takes a minimum 45 minutes (have waited up to 1.5hrs) for a simple oil change with a booked appointment. Horrible service, would not recommend this dealership to anyone! Which is a shame because when I purchased with Phil had a great experience. More

Great Sales person and the environment was great! my daughter buying her first new car she was very excited and also very nervous...but meeting Phil makes t Sales person and the environment was great! my daughter buying her first new car she was very excited and also very nervous...but meeting Phil makes the transactions much more easier and faster for her...thanks Phil for your time and great knowledge of the vehicle....God bless you as you continue to elevate your game in the work place! More

Bad customer service and Time Management Many issue with Hyundai superstore but right now am waiting 4+ hours for a simple tire change. They just do not respect customers time. I dont reccome Many issue with Hyundai superstore but right now am waiting 4+ hours for a simple tire change. They just do not respect customers time. I dont reccomend any one comes here. Hope they go out of business for the horrible customer service and time management. More

Bought A New Vehicle Dealt with Frank Diakoumeas for my vehicle. Explained what I wanted with no pressure on Frank's part to seal a deal. Once I new everything I needed Dealt with Frank Diakoumeas for my vehicle. Explained what I wanted with no pressure on Frank's part to seal a deal. Once I new everything I needed to know about additional dealer/government charges and signed the paper work, Frank set in motion a search for my New Black Accent GLS with a manual transmission and by the end of the week I walked away with the keys. Thanks Frank, will recommend you to anyone I know who is looking for a new Hyundai ! More

Bought a new car I bought a new Hyundai Accent from this dealership this past January for my daughter. The salesman, Frank Diakoumeas did a fabulous job looking after I bought a new Hyundai Accent from this dealership this past January for my daughter. The salesman, Frank Diakoumeas did a fabulous job looking after us. He was extremely knowledgable and I would highly recommend Frank to my family and friends. Thanks Frank!! More

Not impressed No complaints about the sales experience. The Service department is another story. First oil change at 3 months, only had 3000 km on vehicle, Service No complaints about the sales experience. The Service department is another story. First oil change at 3 months, only had 3000 km on vehicle, Service rep tried to sell me Tire rotation. At only 3000 km? Yeah, I was told, even of you have zero km, you should rotate them. I must look like I just fell off the turnip truck. Next oil change, at 6 months, he tells me I'm due for the ANNUAL maintenance. Huh? I'v only had it six months. Oh, we go by the date of manufacture, not the sales date. Acer Computers tried the same excuse to weasel out of their warranty. Didn't work then, not going to work now. Happy with the vehicle, I only had one issue come up, a rattle from the rear. Couldn't locate the source, (I can't get under the vehicle) and dealer diagnosed it as bushing on rear sway bar. Perts were ordered and I went in for the repair. When done, I drove off, and didn't get two feet before I heard the usual rattle, rattle, rattle. I'm elderly and hard of hearing, and if I could hear it, whoever drove my vehicle from the service bay to the parking area had to have heard it. Yet I was sent on my way as if it had been repaired. I traded in an old vehicle which didn't have a single rattle, and here I am driving a new Hyundai that rattles. So, I went to a shop that deals in suspension work, and are known to be reliable. Didn't take them long to find the culprit. Not suspension related, but a loose plastic plate near a rear wheel. They didn't fix it, since they don't do bodywork, and suggested I take it back to the dealer. Given the incompetence I encountered, I'll wait until the weather warms and see if I can deal with it myself. Not impressed. More

Derek is the BEST Derek took very good care of all my needs ... Derek did not try to sell me things I did not need. Very honest and dedicatedly Derek took very good care of all my needs ... Derek did not try to sell me things I did not need. Very honest and dedicatedly More